Mark D.

Humana is the worst company we've ever dealt with. My wife got encephalitis & spent 5 days in intensive care in Mexico. Our bill was $31,000+. We had to pay partially out of pocket. She had to go back to the ER one week later because she was having a seizure. They would not keep her overnight for observation because we owed the hospital money. It took a complaint with the Better Business Bureau & several complaints to their grievance dept. before we received any reimbursement, after being told it was being processed & a check would be released within a couple of weeks. It took nine months of listening to their lies & misinformation & even then, they only reimbursed us $17,000. We cannot use this hospital for any treatment, emergency or otherwise. She fell & needed emergency elbow surgery & had to use a surgical center six months later. We had to borrow the $7,500 & pay in advance. We are both on a fixed incomes, social security & disability. Again, Humana said use the center & reimbursement, once again, & it would not be a problem. That claim was denied & we are going through the same process. We had letters from our orthopedic surgeon stating that she could not travel due to the illness & injury. This company is an embarrassment & I would advise any new applicant to look elsewhere. We will continue to post on social media for the rest of our lives until we get some satisfaction. This country is greatly suffering due to lawyers & insurance companies, especially when they are dealing with the elderly & retired. This is another negative review in a long list of horrible reviews. I only hope that those employees making life altering decisions go through what we have & continue to go through. The government needs to look at this company very closely as their practices are extremely unfair & biased. Again, save yourself much aggravation & wasted time, & look elsewhere.