Humana

A man was not only once the largest insurance but as many companies go it has enrolled more memberships with less vetting of their providers and contractors that work with them to the point of being dangerous for the unknowing patient whose funds have paid them billions and there are no local officesso every time you need them it's into a National and international because they're offshore Q on emergency medical situations

Don't waste your money. Over last 2 years they continue to find reasons to deny your dental claims. You don't even get insurance discount rates. I have been stuck with over $6,000 in preventative dental care for me and my granddaughter. Please, please use another company

Unlike others, I cannot complain about the actual insurance part. I have had no issues with what they claimed was covered and what was received. My one star is for their website. Been a member for 4 years and they have tried on at least 3 occasions to upgrade the site. The latest, IF YOU CAN LOG IN, is the best so far but still is slow and cumbersome. Tried to log in at least six times today and all failed with an "oops, something went wrong, try again". NSS!

Beware. The information on the Humana website is out of date, or the wait times for new patients is 6 months. And nurse/practitioner substitute not always offered, or you could pay a deductable.
Don't trust them. Verify. And phone support terrible. Over 3 hours battling this today.

On this Veterans Day, my veteran is sitting in a hospital room because HUMANA won't release him to the rehab. He had surgery 5 days ago and rehab has been ready for him for 3 days. Humana is holding my guy hostage in the hospital and I am worried about his mental and physical health at this point. Humana is to blame. I give Humana a minus *******! Do not sign up for Humana Medicare!

This is one of the worse insurance companies out there! They tell you that your medication has a no co-pay but some of them do! I have several medications that have a co-pay with them and one of the co-pay is $182.00 and with my old insurance company they all were free! I'm definitely going to change my insurance! Their operators are very rude and they talk over you and cut you off from talking! Once you let them talk and it's your turn they start talking again and continue to talk over you until you stop! I never had this done before and their GOD awful accent is not understandable and they get mad because an American can't understand their terrible accent! Humana is a trash insurance company that don't tell you everything about their policy! You will find out the hard way! I would give them a zero but that's not an option!

I've submitted several claims, several times over the past few months. When I call in, no one sees the claims. So then after being passed around from employee to employee, someone finally gives me their personal office fax number and verifies that they received the claims, again. After a few weeks go by, I try to check on the claim status. They are non existent! So I go through the same process 2 more times. Mind that each time takes over an hour of being transferred around and having to tell the whole story again and again. This is the worst insurance company I've ever "tried" to work with in my whole 47 years on earth! The employees obviously don't know what they are doing, and neither does the management!
AVOID THIS COMPANY AT ALL COSTS, unless you just like wasting hours of your life on the phone and paying premiums for doing it...

Review:
My recent experience with Humana's transportation service, now handled by Modivcare, has been utterly disappointing. The transition has been a disaster, leaving me stranded and frustrated. Modivcare's inability to provide accessible service to all clients, especially those with unique needs like dialysis patients, is unacceptable. Their insistence on extensive notice for appointments, lack of flexibility, and disregard for individual circumstances have left me with no options but to rely on Uber, often leading to canceled appointments and missed healthcare opportunities. Furthermore, their use of vans or buses emblazoned with company logos violates privacy rights and HIPAA laws. The recent changes, seemingly driven by cost-cutting measures, have severely impacted patient care. I will be switching providers at the earliest opportunity.

I am stuck with Humana for awhile but I don't recommend it They raised my premium through the roof when I called to say I could not.afford the insurance the girl yelled at me threatening to cancel my insurance I will disenroll soon when I find something better they are not a good company and their commercials a more human way for insurance a way to abuse the elderly is more like it

I'm like a lot of business peoples; I navigate many of websites daily. I find the Humana/Centerwell website to be one of the most difficult to navigate. I would place it in the top 2% worst website. Intuitive it is not. Logical it is not. There are times I find myself going in a circle or in a dead end. I find the first peoples I talk to in the Customer Service departmart are only nominally trained regarding Humana Pharmacy. Even there automatic AI is non sensical. And again, I just found myself going in a circle with Mr. AI. No way out other than to hang up and call again. I used to work in the IT department of Northwest Airlines(before Delta merger) in the 1960's and did developmental and systems work on large mainframe computers. My advice: have the IT people actually use their website. That might help.

Humana dental is a scam been trying to get a refund for almost $4000 for six months now I paid affordable dentures for thousand dollars because they said Humana dental would refund me this has been going on for six months now I have called many times each one of them tell me different things i've had that insurance for years I never have used it until now nothing but liars I know I'm never gonna get that money so let them keep it you get tired after a while

Humana has denied me my medication I have been taken for years. Now that want an approval but then denied it from my doctor. This is a horrible company to deal with. Trying to get your medication and can't because everything needs an approval. I don't know how this company can live with them saves save a life

Humans spending account card is worthless. Absolutely zero information from Humana has been sent to me pertaining to the allowable items or stores it can be used at. They DO NOT tell you that you are responsible for taxes! Their website says I can call a taxi or Uber to take me places but I CAN NOT buy gas to drive myself to Dr appts. I can buy dog toys, tho? What!?!? Car insurance is not covered. Getting cash back to buy things not covered is not possible. This program is a bad joke!

I am an in network provider with Humana. I accepted a Humana insured for treatment. I verified his benefits. All seemed in order. Now they refuse to pay me hundreds of dollars because I am "not in-network" with HIS Humana plan. How would I know that? How would I know that in-network does not mean in-network? This company has given me many problems over the years and I believe their denial of payment is simply a scam. I will never accept another Humana insured in my practice again.

Humana has failed me very bigly. At this moment [9. 19. 22] I have received not a single provider medical invoice. I signed up for the paperless option, but they would not allow the new email to work, as they state I
Had an old one from two years ago. I had deleted that email account and had no way to retrieve it.

Several months later, I mailed in a request form for a paper account, but never received any paper invoices.

Furthermore, it took six weeks to send out the "service provider" booklet, after three phone calls! This firm is more concerned about free cash flow, then professionally servicing their paid accounts.

Humane, has declined from acceptable to a complete AVOID.

Humana's life insurance premium doubled when I turned 66. I called and cancelled first week of June. Never received anything in mail re: cancellation or refund - heard nothing. I have called twice, send them a few messages on Twitter - all I get is "your inquiry has been forwarded to the resolution center. Thank you for your patience." I have contacted a Wisconsin BBB and the Department of Insurance to file a complaint. I am still waiting. No wonder my employer dropped them as an insurance carrier - too many complaints. I would NEVER contract with them again.