AAA

I recently had an issue with AAA where I called for roadside assistance for a flat repair, and let me tell you my story.

I submitted a roadside assistance request with AAA, they sent one of their 3rd party vendors to facilitate the flat repair of my vehicle. The technician proceeded to jack my car with a floor jack and placed it in the wrong place and caused significant damage. He then repositioned the jack and jacked it up again from the correct position to change the tire.

When I reported the issue to AAA they told me that I had to deal with this damage directly with the vendor. I did not hire this vendor and had no ability to contact them nor did I have any leverage to persuade the vendor to repair the damage. After many calls to AAA they did finally provide the vendor's phone number.

I contacted the vendor and they will not return my calls and have ignored over 20 calls to them. I have no leverage on this vendor and AAA will not support me in my pursuit to get the damage repaired.

I have been a member of AAA for over 20 years but they still refused to help me to get this vendor to do the right thing and fix the damage they caused.

DO NOT SIGN UP WITH AAA, they will not support you and will hang you out to dry when their poor vendors cause damage to your vehicle.

BEWARE of AAA they are crooks and are not worth your time or money.

I never received any email or mail on my membership review, they charge $59 to my credit card in July, I never used it, but they told me I passed the 45 days grace period. They will not refund anything. I do not even know my AAA members, I hope AAA will contact me about this bad customer service

My car broke down in the middle of the road. I had a gentleman push it out of the way while I called AAA at 9:30pm. I received a text message to receive assistance by 1:30am. The time for assistance kept getting later and later so I called a local towing company. They came.

So the only way u can undestand the quality of company is when u have some problems.
Got accident and try the basic staff and every step was just WRONG. Aaa called me everyday with the same stuppid questions which I completed and answered 10 times. They don't have Data Base to keep it. Another day and another stuppid AAA representetive will call you with the damp questions over and over again. Unbelievable stupidity in 2023 where we have AI all over. This company still work like from 1980. In the end of the day they send check with 2 names on it, one auto repairs and one on my name which bank just refused. They claimed its a company policy now. One month passed and I still can't get funds for repair. What a GARBAGE COMPANY. Stay away!

Alyssa Watkins agent with AAA does not return your call when you have a problem. I was left stranded in my motor home along a busy highway for over 17 hours with absolutely NO help from AAA. I have 3 vehicles and my home all with AAA. Roadside assistance is not nationwide as they claim. I was 100 miles from Missouri border and had a breakdown in my rv. If it weren't for a friend bringing me parts I would still be stranded. AAA was NO help with getting towed. I even contacted my agent and Alyssa Watkins has NEVER YET returned my call. RETHINK if you are considering using AAA. They are great at taking your money but don't provide the service.

I called on 10/1/2022 at 2:14pm. They said they would send help/towing approx from the windows between 2:30pm and 5pm.

I called them back at 4:56pm to further inquire about the progress of my help ticket. The lady informed me the ticket was CANCELLED!?!? After I had already waited for 3+ hours.

I had to call a local towing company to assist me.

I have been a customer of AAA since the late 1960s, or around 50+ years. In that time I have been satisfied with their service. If I go into the local office I am treated well. They are usually busy, but the waiting time is just a few minutes. The service I have received over the phone is excellent. For example a couple of months ago someone hit my wifes car while it was parked. We called in and the next day we brought it into our local repair shop where they discovered it just neededto have the area buffed out. So we were allowed to drop the claim with no points against us.

Called at 7:21pm and was told that a driver would be there by 8:06. Then got a call and was told 97mins. Then waited and then was told it would be another 67 mins horrible service. Had to call to have a friend come to me and then drive and go get spare keys to get into vehicle with groceries. Could dispatch maybe to other tow company's that are available to come do a lockout.

I've been a dues paying member for 30 years. When i finally needed then they refused to tow my large ford f450. An f350 would have been fine, but policy excludes 450's assuming theyre all COMMERCIAL vehicles, which mine is not. So i paid $500 to the same tow company (had AAA on truck) they would have sent had i not bought the 450... wish i had my 30 years of dues back!

I put in a request at 8:30 am and at 11:30 I started to call. I called again at 12:30 when I still hadn't been called after being told 2 x 45 minutes away. I then called the service provider myself and they had no one who knew how to open the hood of a 911 Porsche if it didnt have power. I googled it and have 200 UTUBE videos on the subject. The service provider canceled the service call after I waited 5 hours for someone to come I was also disconnected while the had me hold for an update 3 times

I've been waiting for tower service since 11.30 PM, in the center of Miami Brickell! They are not able to send you any towing! They are all lying to you!
It's now 4.07AM! I'm still in the street waiting for them to tow my car! CONGRATULATIONS AAA!
Every 30 or 40 mn they them you the driver is on his way! They have people who answer the call they don't even know what they are saying, they cannot do anything for you! They make fun of you!
THEY DON'T CARE AVOUT YOU!
This is a shame!
I will never recomend your services to anyone!

Locked our keys in the car and filed roadside assistance online and Karl M. Was here within 10 minutes. Best service I've ever received from them. Thank you Karl!

I've had AAA auto insurance for 6 years now, and moved to Arkansas recently. Called today to update my information and found out they gave me the wrong membership number and when trying to click on my info someone else's name and info came up. So apparently if I had tried to use the service I would have been refused and I was paying for someone else's membership for 6 years? When asked about it the woman laughed it off and wouldn't give me a straight answer. The membership is over $50 a year, so I'm beyond upset with AAA right now, how long would I have gone paying for service I wasn't getting if I hadn't called?

Everything is done by messaging. Very, very hard to get a human being. They left a 70 year old man out in the sun for over 4 1/2 hours with his prescription refills in his hand. No excuse for this,

When I realized on my car insurance renewal that I have been overcharged I called the office in Denver. They were not a big help but then I got connected to an office which I think was in PHX, Arizona and that person got right on it so I would get my refund. The agents name was Jonothan Echols. I already had shopped around for another insurance but was so pleased his customer service that I decided to stay with AAA. Hopefully if I ever have an issue I get to deal with Jonathan Echols again. I hope all agents would be like him