Progressive

0 stars. Absolutely deplorable company and the roadside assistance person should be fired.
My girlfriend got a flat tire and called Progressive's roadside assistance to change it. The man who arrived had no tools and when we told him that we didn't either, he was rude and condescending to her. He said "You clearly don't know anything about your own vehicle." which was extremely rich, because he couldn't even figure out how to detach the spare tire from under the truck.
He didn't help at all and left and we had to go buy tools to do it ourselves. On the way to the store, my girlfriend got an invoice from Progressive for $95 for the above roadside assistance which WASN'T EVEN PERFORMED.
When I do this to somebody, I'm a scammer, but when Progressive does it, it's called insurance.

Underwriting just adds people to your policy without your consent. Never do Autopay with them; you don't get your money back.

My husband and I sign up for auto insurance we are over 60 with excellent driving record. We notice after a few months being with progressive over 300 dollars more was taken out of my husband checking account. They added a sick person that doesn't live with us and don't even have a license all unknown to us.They did not spoke to my husband or I before they went in and take out what they wanted out of my husband account. Shame on these people. Please keep a eye on your account.This is taken advantage of seniors citizens,shame on these people.

I was violated by having my car broken into. So I filed a comprehensive claim. Next thing I know this no good company decided to double by payments without any explanation. It is counterintuitive to have insurance when you need to use it and that's what happen. We'll Progressive if you took the time to inquire about your customers you would have found out that I have been driving for 50 years without any accident. So how the hell can you consider me an un safe driver. All you are to this company is a number and nothing else. Consider your self warned. Please don't get insurance from this company. Bad business!

Avoid this company at all costs. They are totally dishonest. They will add your underage children to your auto insurance policy even if they don't have a permit. They charged me over $900 to insure my underage child and refused to give me my money back. I'm surprised that this level of dishonesty is even legal.

You are not allowed 10 days like they say to postpone your payment date if an emergency happens you are stuck and they will not allow you to pay the 10 days if you are on your renewal month totally horrible customer service I could call my old insurance company the little green guy and they would change it to a date I needed when I asked and never gave me attitude about it on the phone.

The other driver was at fault and has Progressive. My car was totaled. They really gave me a low price for a 2017 with 80k miles on it...only $*******! Well that's whenever my bank sees the check. They mailed a check to the bank and it's day number 12 and still nothing. Meanwhile I had to return the rental 12 days ago...thinking funds would be sent electronically! So I'm left vehicle-less and can't apply for another car loan due to the current one still showing in full! I am very disgusted and hope I never have to deal with Progressive again!

I spent over 6 hours on the phone with various Progressive agents because I couldn't purchase insurance for a second home, boat, or umbrella polices on line. My only option was to call and give up 6 hours of my life instead of an hour or less answering all of Progressives' questions on line. They also pulled the bait and switch on me, also. They only asked a small number of questions on line, gave me a quote, and then when I went to purchase, I was required to call the sales department. After they asked me additional questions, my "quote" went up
$600! Come on, Progressive! This is the 21st century!

We expect our claims adjuster to look out for us. Marcus King promised me he would seek to put fault on the driver who hit my car. He didn't bother to call the witness until a week had passed. It's common knowledge that if there is a witness, the statement must be taken as soon as possible after the incident. The witness softened his story because he didn't want to be called in to testify. Marcus King was just checking the boxes to get this claim off his desktop as soon as possible. My renewal came due a month later. Do you think my rates went up? Of course. If you cannot trust your adjuster, how can you trust the company?

Don't take Progressive auto insurance, when you have a claim, they want to give you wherever they want, it's too expensive and it's not a Quality responsibility auto insurance, I have been using this auto insurance 1 year

I have two vehicles. I have two policies with progressive. My commercial policy lapsed. By 2 days. I renewed my policy on June 11th. Today when I went to renew my registration on my commercial vehicle I discovered my driver's license has been suspended for five months. They never even recognized my payment in full for my commercial policy! Even though I had another policy full coverage that covers me on any vehicle I drive they reported to DMV that I had absolutely no insurance at all! DMV suspended my license. I will be canceling two policies with progressive. Stay far away! You're nothing more than a number to them and a profit margin that's it! They're so large they have no idea what they're doing!

Well I decided that after 8 months of being with progressive, and being taken to the bank, I then decided to cancel my policy, meanwhile, progressive thought it was a good idea to charge my account 3x the amount, $395.00 totaling over $1000. Unauthorized charges and being notified by my bank, however I do plan to exercise my rights as a customer, after my cancellation I were to receive a refund of $275.39 well out of retaliation progressive is now sending me a bill for $139.00 Not in the state of Minnesota are these behaviors ARENT honorable and I plan to receive my refund if need be through litigation……. Thanks for your business progressive…..

Was in accident with a progressive driver In Aug 15 2022 and now Sept 6th and still no one has attended to shop where my car is at then after 19 days I have to pay storage fees while I'm not at fault and they claim that policy holder has made no attempt to give statement but my police report says different. Progressive should not exist and no I will not pay storage fees and. Yes lawyers are on it as I type so beware of there policyholders. Pictures below shows my car in black and policy holder in white obviously shows at fault vehicle but yet there half Stepping so like I said be careful with progressive driver's.

After the res umbrella company aka Travelers increased my insurance there times because I decline to use their driving app "intellidrive" I went to Progressive a completed their online application. They gave me a $642 quote for 6 months. When I asked them if they were going to increase my quote as Travelers did they told me they were going to ask me to send proof of insurance and base on how long I was with the "other insurance" they will adjust my quote. That means insurance companies are working with each other to take money out of the drivers with any stupid excuses like not using their driving app or changing carriers when they increase their prices three times higher like Travelers did. What a rip-off of progressive car insurance. The advertising in the picture is deceiving as if you lower the price it also lowers your coverage.

I hate to be trick into things. I left GEICO because Progressive gave me a good deal of $66 a month then pow.! They hit me with $81 for no reason. I also had the drive safe plug into my car. I did everything right now accidents no tickets. I was railroaded into this, I was like to I won't recommend progressive to anyone. And I will start looking for another insurance unless progressive give me my rate back... I can't believe they did this to me in less than 6 months

Have ma neighbor trees lifting my fence, and progressive was Incapable of calling my neighbors insurance to remove the trees. Rather they refused they're responsibility to protect my property. Progressive is a scammer. Never buy their services, on the web they cover and pay for averting, when you need them, you are at your own. Stay away of them.

I spent one hour, 23 minutes and 19 seconds trying to reduce my rate. I was transferred to SEVEN DIFFERENT PEOPLE. Including being sent back and forth with the same departments. I have never had a more frustrating experience with a company. Also, after all that my questions were still not answered clearly. Find a different insurance company if you're looking at Progressive don't do it!
Not to mention their rates are ridiculous.

Customer service doesn't listen. I set up my policy for a one time draft and asked the agent to send me a reminder of when it was due. I didn't want a monthly draft. Twice they sent drafts to my bank. Then charged me when the bank declined it. I spoke with customer service and told them I never gave the agent permission for a monthly draft. Progressive was trying to charge me a $20.00 fee for the declined draft. I told them I'm not paying it. They can accept next months payment at what it's supposed to be or I'd dump them. The agent was apparently ok with me letting them go so I said see ya. Insurance companies are a dime a dozen so Flo can kiss my $#*!

Absolute trash, I've been paying into insurance my entire life without making a claim. Im 31 years old and some dumbo breaks 2 of my windows out and robs us and damages our brand new car. I Would love for our insurance company have our backs when something like this happens but it's been an absolute nightmare. Our claims rep doesn't respond to us for 5 days. They cant find anyone to fix our car for another 3 months. They cover a rental for 30 days at $40 a day. Sweet I should be able to get a motorcycle with that. Now I have 3 kids and am Carless. I've paid over $20,000 in insurance in my life and this is what I got out of it. Do yourself a favor and get insurance from someone else.