Progressive

I signed my 16-year-old son up for car insurance in September 2023. Ever since then, his rate went from $190 a month to $315 a month. I had it automatically come out of my account, so I wasn't keeping tabs on it. I had no idea. They were going to continuously overcharge me. Progressive decided to add five other people to my son's insurance policy on his car, four of whom are not even with us anymore and haven't been. When I filed the policy, the fifth person that was added was someone no one's ever heard of. Not to mention, they charged me for this and have no intention of refunding my money. This is very unprofessional, and I was on the phone with them for an hour yesterday, trying to figure out who wrote that policy, what took place, and why it's incorrect. I've never seen a professional business act in such a deceitful manner. I will never do business with these people again after the policy expires, and I'll make sure to tell everyone how poor Progressive's service is. I'm just astounded by how I let this company get away with doing these wrongful things to me. That's just the tip of the iceberg.

15 year loyal customer here. After being involved in a total loss accident where I was not at fault, they tried to lowball me with a pathetic payoff amount on a brand new vehicle after no communication for 2 weeks. When I disagreed with the payoff and hired my own appraiser they stopped all communication. What horrible customer service! Do not choose progressive!

On 5/14/2022 I was driving on freeway when their drive rear ended my car. I had stopped for the car in front of me. My car totaled and my daughter and I suffered severe injuries. My husband put claims in with our insurance and progressive. Our insurance reached out the same day while progressive never reached out. Not once. After seven weeks, lost work, lost family time, lost school, unable to cook, unable concentrate, insomnia, multiple doctors appointments and severe pain and headaches still nothing from progressive. When I found out I needed surgery……I finally called their claims department. They asked if I wanted to fix my car! Are you kidding me! It's been 7 weeks. My insurance handled it and was picking up what it could if our medical bills. To date over four months later progressive has done nothing. Diana solis the claims rep is unhelpful and rarely responds.

Their website scrolls and scrolls and scrolls. Then, you go to see YOUR own policy and the website reads, "You don't have access to this page." Uh, it is MY insurance policy and I am logged in. Then there is the claim process - no communication whatsoever from agents. Then, the website (the one time I was able to see my policy (homeowner), the site indicated that I received four payments. I did not. They must have sent them to someone else, but you cannot contact them via email, chat, phone, whatever... to find out WHERE the heck are MY checks that you state you sent, and I cashed. I did NOT cash them. You owe me over $1,000.00 and nobody at your offices will even answer phones. I switched from Geico, and am now really, really regretting the change. I now miss the gecko. Flo - I am so disappointed in your team.

You definitely do NOT want to trust this cheap company with your car, house, or anything you own. Very rude and ungenuine staff. They quote you real cheap, but that's just because every fix they do is cheap. I'd usually say you get what you pay for, but in this case you're really being ripped off regardless how low you pay. They do not answer their phone, and when they do they spit lies.

While with this company my fiancé crashed his car! Our rate went up 200 dollars! I decided to finish my term and depart from them to find cheaper! Before leaving I get a call stating that I missed a payment in may-June and was insured with no payment received! I left them in October! I asked for proof that I received service with no payment! I got nothing! Per policy states no payment then coverage will lapse! They then place it on my credit! I have proof of last payment receipt for the end of that term! They have caused me migraines and I'm sick to my stomach with these issues! Nothing but heartache! I will never return my service needs to them nor do I recommend them! I even sent screenshots of payment! They put it on my credit even though I made the payment! They never got a judgment or anything to be able to affect my credit! They didn't try to resolve anything! They are bullies

I hate to be trick into things. I left GEICO because Progressive gave me a good deal of $66 a month then pow.! They hit me with $81 for no reason. I also had the drive safe plug into my car. I did everything right now accidents no tickets. I was railroaded into this, I was like to I won't recommend progressive to anyone. And I will start looking for another insurance unless progressive give me my rate back... I can't believe they did this to me in less than 6 months

Progressive insurance just increased my annual auto premium by 30%. Never had an accident, never had a claim, never had any tickets on my license (in over 30 years). I just paid the monthly bill when I realized the increase, so I switched to another insurance and they advised me they can't cancel my policy more than 30 days out, so I have to call back in 1 week to cancel my policy.

One of the worst insurance experiences. I had started my 6 month premium with them on Jan. 2023. They had charged $760 premium for a 6 month period. And when the 2nd 6 month period was about to start, they had increased the premium amount to $1462 (Almost double the initial amount). The reason that they had stated was obnoxius saying that they did an assessment of the area and the increase was due to 'rate adjustment'. Can't think of a better way to rip off money from the customers. Now that I want to add another vehicle to my existing policy which expires in Feb. 2024, they are giving me a quote for the whole 6 months although the new vehicle will be used only for 4 months of the policy period.
One of the customer care representatives put me on hold for 20 mins and then just hung up on me even after I clearly explained the math. Upon calling them again, they state that no matter when the vehicle was bought or added to the policy they still collect the premium for 6 months. This is the most illogical thing I have ever heard. Absolutely annoying. I don't know what to call this other than a way of literally stealing hard earned money of the customers.

I purchased a policy from them with an initial monthly premium of 75.02$. After 1 week they reviewed my policy and increased the premium to 88.9$ which they again increased it 98.6$ in the following week. I contacted their customer service provider and asked the reason, and their answer surprised me. I had a new NC license, although I had a three-year SC state license, which they didn't take into consideration. I tried to cancel their premium, and they fined me $269.37, which they sent to the collector. I contacted them several times to resolve the issue and agreed to pay the increased premium without fines but they didn't listened to me.

Progressive just doubled and increased my Policy by 100% and I have a Clean driving record. They told me that the cost of Insuring Californians has doubled to justify their gouging of California Residents. This is Outrageous. I filed a Complaint with the California insurance Commissioner, Ricardo Lara. I hope they come down hard on this Abusive Practice. This is a Class-Action Lawsuit in the making.

GO WITH ANYONE BUT PROGRESSIVE! I have been insured with them for four years; a completely clean driving record, no accidents, no tickets, not as much as an unpaid toll. I have always made my payments on time, and IN ADVANCE! I have not asked a penny from this company. Today I got a letter in the mail saying they were canceling my policy and would not allow me to continue insuring my car through them because I have a Kona. There have been theft issues with this car, but I have taken it to the dealership TWICE for security software updates and a tracking chip to be placed, but Progressive basically told me today it just wasn't worth the "risk" to keep insuring my car. They do not care about you, your family. Save yourself trouble and go with any other insurance company.

Auto policy holder for 13 years. Recently notified on the Progressive App that I need to finish enrollment in the Accident Response program by registering my phone number. This is a life saving feature that notifies EMT if you're in a bad accident. Pretty important! There is a glitch when you enter your phone number/security code so you CAN'T finish registering for it. I've made three calls over three weeks and NO ONE seems to be competent or willing to fix the issue!

Progressive insurance is a scam inusrance company. They will take your money month after month. Then we you have an acutal claim occur such as a windshield crack from a bird strike they will deny your claim and say you are a fraud in order to not repair your vehicle. What is the point of having insurance if they will not ever cover damage on your car. I can imagine if you have an actual collision they told me they would not cover this either that I would have to pay out of pocket for everything. Stay far away from progressive. They are the worst insurance company in the USA. Avoid like the plague.

I am making sure to write reviews all over. I need my fellow people to not purchase the wrong policy. In fact to not use the wrong company. Seeing how many negative reviews of this company there are should be eye opening to them. Or they just dont care! Progressive has the snapshot program that may help drivers save money based on your driving habbits. They now use an app on your smart phone that does NOT know when you're driving. Many times I've been negatively impacted by others driving when I ride along with someone. Not every single time but quite a few impacts have happened to me because of phone use. I never use my phone while I drive. In fact I religiously refuse to. So the fact I have dings on my record for 60% of the drive being on my phone is crap. Not happy and would not recommend this to anyone. I will not do business with progressive EVER again. My family and friends will be hearing about this. Absolutely ridiculous. And when you reach out concerning this they told me "it can tell when you are and are not driving". Clearly not. I personally would fire my entire team of directors with how ashamed I would be to run this company. This feels like absolute robbery

DO NOT EVER MENTION INSTA-CART
DO NOT EVER MENTION INSTA-CART, UBER, LYFT, etc.
THEY WILL IMMEDIATELY DENY YOUR CLAIM BEFORE IT IS REVIEWED,
BEAT THEM AT THEIR OWN GAME MAKE SURE TO ADD RIDE SHARE IN YOUR POLICY IF YOU DECIDED TO DO ANYTHING ELSE IN YOUR VEHICLE.
THEY WILL FIND A WAY THROUGH LOOP HOLES NOT TO HONOR FULL COVERAGE.

THEY SHOULD BE SUED! BEEN FIGHTING WITH THEM SINCE 01/01/2024, WHAT A WAY TO BEGIN THE NEW YEAR, ALSO THE CLIAMS REPRESENTIVES ARE VERY RUDE AND TWIST FACTS TO COVER THEMSELVES...
DO NOT RECOMMEND PROGRESSIVE TO ANYONE!