Progressive is the worst insurance I have ever had since I have had insurance in the last 50 years. I am retired and live in SW Florida, and I am a Diamond+ customer with Progressive. I had damage during Hurricane Ian, specifically, damage to my Boat and PWC. I also had damage to my home, which was a horrific experience with Progressive, but this review is for my Boat and PWC. When I filed claims for my Home, Boat and PWC, the biggest problem that stood out to me was that I was not allowed to talk to the on-site Adjusters who showed up to assess the damage. This resulted in a very cursory review and assessment, and they missed about 97% of the damage with all claims. They then passed the on-site assessment to Reps in the Ohio office who knew very little about Florida, Homes, Boats or PWCs. They then closed all 3 claims stating there was insufficient damage and well under the deductible for each. To make a long story short and pertinent, it took me 4 months of back and forth to get the Home claim paid, which was updated to cover the 97% of the damage missed, and it took 1 year to get the Boat claim paid which was updated to cover the 97% damage missed. The Boat claim only got paid because I called one day and got a different Adjuster in a different department by chance who was decent and intelligent and closed the claim with payment. My PWC claim was handled by same Adjuster from the start and was not paid because they did not agree that there was sufficient damage, nor did they like that after one year I got the PWC fixed without their help. Therefore, no payment. They conveniently forgot that they sent me down a one full year path with bad and changing guidance, misdirection, misunderstanding, and horrific incompetence and admitted lack of knowledge on the Home/Boat/PWC when handling my claims. The specific Reps at Progressive who were horrible to work with were Deborah Collins, Steve Hunt, and the on-site Adjuster Joe Redd. Please stay away from these people if you are unlucky to file a claim. I therefore cannot recommend Progressive, please stay away from this insurance company. For the $1500 claim they saved on my PWC, we are in the process of moving all our bundled insurance to USAA, a company that performed great in Florida after Hurricane Ian. These Progressive Reps were also insensitive to Senior Citizens and an Army Vet, and could care less about Diamond+ customers. So, Progressive, keep your $1500 from my PWC claim, I am moving thousands of $ in bundled insurance to USAA because of the Progressive Reps I named.

Im an 19 yo f, ive been driving for a year now with no accidents or tickets- to say the least my record is CLEAN. I'm also a full time college student, part time worker, I live at home but my nana offered to rent out her finished basement to me. During that conversation we some how got into car insurance, i was with progressive at the time and I said my insurance was $500. My nana's jaw dropped, she told me shes paying $275 for two cars and two people and my dad was paying $325 for two cars and three people. It was just me on the insurance and my little used car that was only $6000 because it has a dent and torn up seats from the previous owner- but i dont mind because thats an easy cover up, it drives well, has Bluetooth, it's a good beginners car. I decided to check because I did remeber getting an email saying my insurance had went down, so I looked... it had went up from $500 to a little over $765/m. Many people told me off for not noticing but I am blessed to have a wonderful great grandmother who agreed to help pay for my insurance and in return get my AA degree and help her around the house- sounds fair enough to me. I went over to her house as soon as i left and asked her if she knew, in response she said yeh but i figured it was normal. I immediately start doing quotes that night, geico, state farm, AAA. In the end I went with AAA because i could get it $75 cheaper than geico (im also aware people dont like AAA but Ill take what i can). Out of curiosity I put in a quote for progressive and they give me a $325- which is a more normal rate, still high for one car, but better than what we were paying.
I have not been silent about this, for them to scam people who are in worse positions than me is awful, especially with the money they have. When I called I was told its because im 19, and all I had to say was so your going to take more than what I can afford to give when other agency's are willing and take into account I have bigger things to pay for than car insurance. My car is more than just transportation- it gets me to work, school, picks up family and groceries, when my maternal side kicked me out it's where i slept for a week. For some people having a car is a need because other means of transportation aren't an option or as easily obtained. They need to stop with these prices flat out, because i know it isnt just me paying for coverage i havent used yet and others say its almost impossible to get your coverage.

Detail of Complaint
- June 13.2022 Passenger / car right side mirror was damaged ( assuming hit by shopping cart) at Target before 940 AM.
- Took pictures, called and, send to the AGENCY ( CRADDOLPH INSURANCE) *******689 No answer
- June 14.2022 called PROGRESSIVE *******499 filled claim & received case #
- June15.2022 received introductory SMS. With AGENT NAME Lenore Marciano as point of contact & phone #
- June 15.2022 spoke with agent and she highlited her concern that Im new policy holder, I have been with Progressive since 2016. I changed from direct engagement on line to an AGENCY ( CRADDOLPH) since I get same coverage for -500 less in deductible so for 4 years I paid insurance for 1000 deductible over and above quoted rates by AGENCY.
- Send pictures incident showing damages mirrors, sheâ€Âll, and handle, AGENT ( MARCIANO) asked for video of the location on their portal, i accommodated the request
- June 16.2022 received call and email with estimate DECLINING ANY REPAIR & REPLACEMENT COST since they PROGRESSIVE RECIEVED FROM THEIR BODY SHOP WAS BELOW 500 USD.
- I searched the body shop info. It was BOGUS, DOES NOT EXIST in LAS vegas and itS salvaged CHOP SHOP parts in HENDERSON
In addition ALL PARTS QUOTED were NOT AVAILABLE AND SHOP Personal advised me they were pressured BY PROGRESSIVE to supply PARTS ONLY QUOTES WITH TOTAL BELOW 500 USD. ( see my email attachments for further details).
- PROGRESSIVE AGENT MARCIANO shared that fine prints on the policy permitting them to use salvaged parts not MERCEDES PART and I should solicit legal advise.

BOTTOM LINE, DO NOT EVER ACCEPT PROGRESSIVE …ITS FRAUD