Progressive

The worst insurance I have ever had. Talking to them is frustrating and pure waste of time. I filed auto theft claim and I was not helped and denied the claim. The adjusted was not helpful. Every time I asked questions they were not answered. One of my emails got completely ignored. How unprofessional. Every time I call I get bounced around from person to person. They refused to pay the claim but on top of that continued to charge me for a car I do not have. Drivers were added to my policy without any kind of consent and I was charged $725. Then they try to tell you they can't be removed. I have spent hours talking on the phone and sending emails. Finally canceled my policy. Still fighting the claim. All they want is your money.

We had auto insurance with Progressive for 8 days until we found another company that provided the same coverage for $1200 less! So I canceled my Progressive policy and went with the other company. Progressive now is charging a $50 cancellation fee (I guess because they're not competitive) as well as a $5 "Other Fee" (guess this is for the annual office Christmas party). When i called to question the overall bill, I asked them if there were and cancellation or other fees in it (I typically ask questions I already know the answer to). The customer service person said definitely not. So not only are they not competitive, they lie about the specific charges in the bill.

These extra charges amount to pure EXTORTION! If I were to do this to another person, I'd be in jail.

Here to report (once again) the fraud operated by Progressive, which operates Price gouging, as they notice that people return to their original quote, few hours after the initial estimation.

I got a quote on June 30th for 294,50US$

For some personal reasons, I did not manage to pay on the same time (important element, as you will see in a bit)
Progressive sends me my quote and confirms my price

Today I click on the link they sent me and…surprise surprise!
The quote has been price gouged across all dimensions and it is 15% more expensive in just 4 days.
As I call the operator today, she said that:
1) It is normal for them to run checks after the midnight of the same day. Following that they can change the price (+15% increase in my case). This is due to some sort of regulations
2) If I had paid at the same time, I was seeing the quote, the price would have not changed by a single penny ( i.e.: that regulation check maybe applies or maybe not. But the price would not change)
It is role of every citizen to report the greedy, immoral and unethical behaviour of those businesses. Insurances are the most hated companies across the United States – and for a good reason.
This is a clear indication of one of the many reasons, for which people HATE THEM

Company has been reports to the BBB and the Texas department of insurance for illegal practices

Think twice before getting Auto insurance with this company! They will lie to you! They will tell you to use their "Snap Shot" to save money with your safe driving. They will then raise you rates by 60%. They will argue with you rudely if you try to explain the results of the down loaded information from the snap shot devise! Which were bogus and far from accurate. All the drivers in our home got the same results when we drove the SUV. The safe driver "snap shot" is only for sedans apparently!

I have to say it again, do not agree to Progressives Snapshot. I agreed, and now I wish I wouldn't have wasted my time. I had snapshot for 4 months, in that time I had a couple of hard breaks and one acceleration. At the end of the duration of having snapshot and Progressive collecting data for their research, Progressive informed me that I saved a whopping $40 for the next year. That's a savings of $3.33 a month, thank you so much progressive for the discount.
I hardly drive my vehicle as I walk to work everyday. I can only assume that most of the people who get Snapshot do not get a discount, and if so it is very small. I also have to assume that it could absolutely hurt you and they could possibly charge you more for your car insurance.
Once again people, I have to say no way to the Snapshot if you want my opinion.

The claims process has been horrible the people that hit me did not file a claim so I had to file a claim the claims adjusters did not act swiftly they finally had to threaten the people that hit me they would cancel their insurance if they didn't comply then the adjuster took another week in order use parts unacceptable because I am the person that was hit I wasn't even in the vehicle they were in the tent of driving do not by progressive insurance and hopefully you'll never have to file a claim with them

Progressive insurance has poor customer service and is hands down the MOST EXPENSIVE insurance out there. (At least for my policies. I had 2.1 motorcycle and 1 motorhome. I have a clean record and I was paying almost $400/mo for the 2 policies for a long time. Then I took my policies to state farm, I git the EXACT same policies on both vehicles and am now paying a total of $82/mo. When I called Progressive to cancel the policies I had to pay another $150 to cancel them. So canceling my rip off policies cost me almost as much as 2 months coverage with a REAL insurance company. Don't waste your money with Progressive unless your record is so bad noone else will cover you.

We have called 9 times to reach Jon Ousterout who left his name on our previous BBB claim. He didnt reply back. Finally we caught him on phone, he was very rude and unprofessional. He didnt keep his promises to solve the claim. We have lost very much income from our productive business hours for an unprofessional company Progressive. Therefore we are awaiting an apology call from Tricia Griffith for her unprofessional worker Jon Ousterout and a compensation for our lost income. If we dont receive a call from Tricia Griffith, we will be glad to publish our bad experience with Progressive online.

When someone steals from you there goes the trust, well what Progressive did amounts to THEFT and their core-value seems to justify it under "Profit -We have a responsibility to ourselves." there fine print is so fine not even they can see it. They added some random stranger to my policy withdrew money from my checking account and not a small amount of money for someone surviving paycheck to paycheck with all the rising cost of everything. So after 6 calls to customer service the person is removed they haven't refunded my money I don't see why I have to wait 12 days my bank didn't pay then in 12 days or in increments so what the guy said was credit that's not what I want and don't use the term credit what I want is a REFUND this is not resolved and when they talk about customer satisfaction from my experience it does not exist. FYI I selected 1 star only because you cannot post a review unless you do.

Progressive markets itself as a company that will provide you with competitive pricing, however, once you insure your vehicle or house with them their rates will INCREASE AT EVERY RENEWAL.
My insurance rate was almost doubled without ANY reason (I made no changes of any kind to my driving).
Unreal that Insurance companies are allowed to this (all in the name of money!). NOT TRUSTWORTHY.
Do your research and shop around.

So I chatted with someone. Wrote into them also and even called. When I chatted with their team member she assured me that they would stop my direct debit and change my due date. It was not stopped. I emailed and asked them to cancel my policy and received an email from them asking me to confirm my address and DOB and something else. I responded that I will not as they should have this information but wanted a supervisor to contact me.

Needless to say, they canceled my policy and no return call and they overdrew my account.

I was involved in a car collision I was hit from behind and pushed into the car in front of me, traffic was moving but the car in front of me came to an abrupt stop so I had to do the same the car behind me did not, the crash report says the same thing. Progressive received my crash report but apparently now" the driver who hit me says it was not her fault her insurance company is Statefarm, they are not claiming liability even though I was told their claims adjuster is out of town for 2 weeks so how can they say the driver who hit me is not at fault and if they did a virtual investigation why can't they talk over the phone about their findings? I can't even contact the claims adjuster for state farm at the moment. But the best part is I was told that my damages may not be paid for because the person who hit my car can't afford to pay for my damages and the car I was pushed into, mind you that car has no damages I have photos and video from the scene of the accident so pretty much I have to pay for my own damages. Progressive is not being proactive in my opinion they could try order footage of the accident or try to investigate further in my behalf just like Statefarm is doing for their client, Well today I attempted to get footage from FDOT, myself and I'm getting a lawyer as well because I most definitely was not at fault, and when I get this all straightened out I'm switching car insurance, I am not happy with progressive at all, they have "one" job and they've failed...

Warning! Progressive will raise your rate if your vehicle has a recall. According to the "National Highway Traffic Safety Administration" this should not be the case. Sounds a little shady.

Progressive has to be the worst insurance I've ever dealt with having them for 10 years no claims Then my car was stolen Had to pay everything out of pocket then get reimbursed a month later Which came out to be almost $7000 Not even a week after having my car back My radiator ran out they denied it I still had ******* miles on my warranty of my tires They denied replacement of them When they were damaged from being in the desert While it was stolen And i am talking about a brand new vehicle so it wasn't like it was an old car That might have mechanical issues Please don't use this insurance company It's nothing but my A headache if you actually have to use your insurance

I have had several policies with Progressive (vehicles, trailers, ATVs) for well over 20 years and haven't had an issue with them until now. I always disclose the members of my household as required. This year, Progressive decided they did not believe me. Progressive decided that several people lived in my 1-bdrm home with me and unilaterally added them as drivers on my policy. I have no idea who these people are or why they were associated with my address. In adding these strangers, Progressive divulged personal information about them to me as well, including their full names, dates of their last several claims, years of birth, driver's license states, last 4 of their licenses, number of years licensed, marital statuses. These strangers have different last names from each other and from myself. They also have drivers licenses in three different states--none of which are my state. In doing a quick internet (public records) search by myself, I was able to find a true address for at least one of them. Progressive should be required to do more in-depth research and not put the onus on me to tell them someone does not live with me. Progressive did not call to ask me about these strangers. Progressive's only call was to push for bill payment after they increased my premium--but since I knew I had paid my policy in full, I dismissed the call as a scam. Progressive should not rely on emails--these are often phishing tactics and dismissed as well. To add insult to injury, when I called Progressive, I was met with pedantic script reiteration and zero attention to customer service--there was not a smile in that voice from the word "hello". I told them I did not know the added drivers and yet they repeatedly asked "How do you know___?" So I will be moving all of my policies to another provider now and because both my husband and I were treated so poorly on the phone, we will share our experience with as many people as possible so they can avoid feeling bad too.

Progressive is full of it. I got into an accident in nyc and had total coverage at the time. Unfortunately my vehicle was totaled. They took the vehicle from the tow lot before I could have my appraiser review it and before I even signed a release that would allow them to legally take possession of the vehicle.and to make matters worst, they then charged me as 2k deductible, and for scratches and a new battery totaling around 1k. They then low balled me with the payoff and value of my car stating it was only worth 15k when it was worth 17k minimum and took the 2k for the "deductible" which I would have used to get a new car because I need one for the line of work I am in. I would advise not to use they the claim representatives are very rude and unhelpful. And tho they promote great pricing when it comes down to actual claiming accidents and receiving a payout they're very malicious.

******Warning******** Progressive DOES provide insurance. BUT if you ever cancel, WATCH OUT! You notify them you are cancelling at the end of your current billing cycle because you will have coverage with another company starting then. You are charged for one more month for insurance which you do not pay because you have coverage with another company. They report to the credit bureau you owe them and hire a collection company to collect what amounts to a cancellation fee. Then they tell the state you have a lapse for not paying for double coverage getting your license or registration suspended which you have to pay to reinstate. Proof they know they no longer had coverage on you an you do not owe them. Happened to me and to two others I know. You will be BULLIED trying to stop you from cancelling. Then you will be PUNISHED for leaving them. ONE WAY OR ANOTHER YOU WILL PAY for ever having used them.

I have had progressive auto insurance for about 4 years and paid around $110 a month for below average coverage on our 09' Toyota Highlander. I recently made a claim for coverage on our front windshield which is a $0 deductible in the state of Florida. Progressive denied our claim due to a technicality. My first thought was how could an insurance deny a claim for around $200 when I pay them $1,400.00 a year for coverage and have NEVER made any claims? I spoke with the glass claim supervisor by the name of Jamey Smith. He told me that he would think about it over the weekend and get back to me. After chasing him down for almost a week he finally returned my call and was sorry to say that they would not pay for my windshield replacement. I found that Farm Bureau Insurance will provide more coverage on our car for about 40% less money. Please don't use Progressive Insurance or you will find yourself being lied to and searching for an honest and reliable Insurance company to cover your car too. #never1claimin4years

Totally unprofessional, looks and sounds like rip off gang. Do not recommend. They create false reasons to increase your premiums every cycle. There are much better insurances around.