So I chatted with someone. Wrote into them also and even called. When I chatted with their team member she assured me that they would stop my direct debit and change my due date. It was not stopped. I emailed and asked them to cancel my policy and received an email from them asking me to confirm my address and DOB and something else. I responded that I will not as they should have this information but wanted a supervisor to contact me.
Needless to say, they canceled my policy and no return call and they overdrew my account.