AAA

I can't what happen to us we call AAA for road side service they said in 45 we in Victorville ca in 115 heater no ac because fan belt broke we waited 4 hour but never came in 115 heat then I knew I do something I find out we was close to Chevy I puss it to Chevy dealer then I call them back I move to safety location but they never came to new location we left truck at Chevy dealer I call next day for them to pick up the truck to move it to other Chevy there said no because I need to be with truck I should left the truck I have no choice they want to wait with truck over 20 hours unbelievable I have road side service with car insurance for free but always thought AAA was a good American company I see now there are not

I called AAA at 9:32am and they said they were dispatching a tow truck and it would arrive at 9:57am and still waiting after 3:45 minutes. I have called AAA repeatedly and they fail to tell the truth and be simply transparent to its customers. They text me every 15 minutes or so stating they are CLOSELY monitoring my service request and they are there to help. That is ABSOLUTLY UNTRUE! I have spoke to several supervisors and they read the same scripted statement back to me verbatim trying to sugarcoat the situation by making excuses. If people in America ran their businesses this poorly they would be out of business. KB

When the men called me i thought im getting pay for my reimbursement he just called me to say im sorry thats is no cover aaa driver just trow dumped my car in the street he was mean scare afraid he dont know how to drive a flat bed tow truck so i have to get 2 person to moved it next to side walk parked correct
And called onother tow company he was very friendlly expert profecional and was able to moved in driveway so i sent the reimbursement request and he said but thats no cover even i pay extra cash to driver for over miles he said sorry but i wont reimbursement back but i said the aaa driver men just trow it in the middle of the street the cars they almost hit my car my mirror i have to pu$#*! after he left but i never get pay for the extra tow that i paid from my pocket i dont recomended at all be carefull look onother company better aaa bembership not good like before this men is mean when he called me bad $#*! men from aaa membership dept tue,26 2023 10;28am he called

If I could rate 0 stars I would. 3 hours just to get cancelled 2 times with no feedback whatsoever is crazy. I hope this company perishes forever.

I would give zero stars but it doesn't allow you to. My car broke down, I called in a tow at 5p was told I should have a tow truck out to me by 5:47p which is fine I get it things take time I'm even fine with 2 hour wait inconvenient yes but it's doable. Fast forward 8 and a half hours later 1:35a being told they don't have a truck to get me and that I could leave the car unattended which means leaving the door unlocked with the keys, that wasn't happening or to call a tow company myself and pay out of pocket and if they fine it's refundable then they will refund it. Customer service rep said it's because I'm getting it towed to my house which is 41 miles away he's not that dumb he would get it towed closer. I was lost for words I just sat in my car for eight hours you're telling me you're not coming for me at 1:35a you cancel the tow altogether and call me dumb. No Uber or lift will pick me up at this time and I'm 41 miles from home. What's the point of paying for a service that you can't use and on top of it I pay for the most miles being towed. Do yourself a favor and don't waste your money or you time.

I first of all needed AAA road side service six years ago. I had a card and a cancelled check. They told me I didn't have any service and wouldn't help me. Now I have to travel for work so I took the plunge and hoped they were better. I am not at my home state and was trying to set up the app. It kept giving me errors. So when I called the number they said it was the wrong department transferred me to someone in California. Which is not my home state, but wasn't asked about what my home state was. I was trying to explain and he started talking and then when I started again. He got snippy and cut me off and said "do you want my help or not?" He talked me like I was an idiot. He was only kind of helpful like five minutes into the conversation. He kept telling me i am not calling the right state and I need to call the right state to get IT help. Why would I need to call someone?when afterward he gave me an actual website address that did help. This company customer service and how they work needs some serious work. Their app is basically mostly advertisement on what other services they have. If I didn't need them I wouldn't use them.

Never sign up, never be a customer of AAA. I am a customer for the past 11 years and today on August 27,2022 I called for a concierge service at 4:22PM and at 7:25PM I call AAA and all they say is that they do not have a tow service ready and they do not have an ETA.

Very very poor service, this company is a joke!

Extremely disappointing and frustrated, I have paid them 11 years and this just only my 4th call overall. Never have they been prompt, but this time it is such a joke. They have never improved and rather the response is cold and no empathy.

PLEASE DO NOT BECOME A MEMBER OF AAA.

Rainy Friday morning. My wife's car dies. Call's me at 4:50am 10 miles from home. I call AAA at 5am. Need to download an App to get help. Input all info on app, help is coming by 6:19. NO TOW TRUCK CAME! Called back 5 times. All I got was excuses. NO TRUCK EVER CAME. 7:30am I called for a Tow Truck myself. Erichsen's Towing was there in 11 minutes. AAA IS A SCAM! THEY AIN'T COMING! AAA DON'T CARE! THEY AIN'T COMING! DON'T CALL CAUSE THEY AIN'T COMING!

Do not join total joke. Waited 10 hrs for a 9.7 mile tow…awful customer service. Called 10 times got hung up on twice

Charged my credit card for a full year, without my permission. I agreed to pay only by the month. I'll never use this company again!

The ETA for a tow went from 15 mins to 75 to "soon" then dispatch says 90 more and they still haven't arrived. This service is useless.

Been stuck here 14 hours. No one has shown up to tow us. Have to cancel, found a local company that can be here in 25 minutes.

I have been a member since 2010 and my parents for at least 30 years. I have used roadside assistance to change my battery or a tire several times during that time period and been well taken care of at my home. I have kept my membership because the convenience of having help with my car at home has always been consistent, but also in case of emergencies like my situation on 3/24/2024. I called and spoke to a representative at 7:30pm. My car wouldn't start and I was on the shoulder of a turnpike about 95miles from home. I was told that it would cost me about $450 out of pocket to tow my car home, which I approved. I received a text telling me a wrecker would be to me by 9:33pm. I called twice, once around 8:30pm and again at 9:30pm, both automated services told me wrecker would be to me by 9:33 pm. When no one showed up by 9:35 I called and spoke to a representative again. I was told that a wrecker had not been sent out to me bc it was going to cost me an out of pocket fee. After holding for 15 min, and agreeing to the out of pocket expense for the second time, I was told a wrecker would be sent to me in 30 min. Severe storms were heading my way, cars driving by at 85 mph in the dark, and I had been waiting over two hours. Luckily my husband was able to provide me road side assistance and got my car to start. It wouldn't go above 35 mph but that is how I drove it the 95 miles home. I am completely dissatisfied and will not be renewing my membership with AAA. I will be changing to another provider that is dependable and timely on providing roadside assistance when I am literally on the side of a road in a hazardous situation. I will not be recommending AAA to friends and family. And I will be posting this review on any and all review boards online.

They tried to make me wait 6 hrs for road assistance this ridiculous no more business with aaa,
I don't recommend aaa to anyone

Josh, did an excellent job with my etching of converter. I would recommend for everyone to go to AAA on Westshore.

AAA canceled my membership for using the number of services that I pay for and that they offer.
They advertise you have certain number of services to use on the year, what they dont tell you is --if they do is on small letters you don't pay attention to the warning-- you are not allowed to use those services, IF YOU actually use them, your membership WILL BE CANCELED.
This is what happened to me. I've been a member wit AAA for 15 yrs. There were many years where I did not use their services. BUT my last yr I started having problems with my car and I used my limit of services. The following year my membership renew automatically like every year, they took my money, but when I needed to use it, they tell me I they had canceled my membership b/c I was a "high risk" member for using the services I was entitled for. I had to request my refund.
I dont see them refunding my money for the years I did not use their service!
You would think that they know the insurance bussiness and the risk, but they don't want customer that may actually incur in costs, they're only looking for customer that keep paying for a service without using it.

I have been an AAA fan since I was a kid. It always provided excellent service and, to me, is a necessity if you own a car for all kinds of reasons. It has other advantages too that have been added on over the years. However, today was a bad day for AAA.
I had a situation where I needed to move my old classic car from our garage to our driveway. We have home repair people coming tomorrow morning and it has to be moved. We tried renting a truck to do it as we have a tow rope, but they screwed up our reservation and no others were available anywhere in our area. As a last resort, we called AAA because we know they would send a tow truck.
The tow truck driver was awful, didn't do the job and didn't even call us until after he left our property. I called AAA back to complain and they said they would send someone else. A supervisor then called me and said that wasn't something they do as part of their service. She said their service was for emergencies only.
I explained this was an emergency because we've been with air conditioning all summer and this car must be moved before the workman arrive. I told her I tried other options but none were available. NONE. She refused to budge.
I don't understand why, if I'm willing to give up one of my tows to get this done, that AAA won't do it. I was honest about the situation and the original customer service person set it up. The driver did come out. It's not like they are law enforcement or paramedics being taken off someone else's emergency to handle mine. I didn't ask for immediate service. They set up the tow two hours later, when they had down time.
AAA, over the years, has restricted service in many areas and that has bugged me. They wouldn't come help tow our van because we used it for business and had a sign on it. However, a few years later we had an identical van we also used for business but it had no sign and they did come tow it. Even if it was against official policy, AAA could have made an exception and helped me out since it was technically towing a vehicle and not trimming trees or some other nonsense.