Amanda J.

I have been a member since 2010 and my parents for at least 30 years. I have used roadside assistance to change my battery or a tire several times during that time period and been well taken care of at my home. I have kept my membership because the convenience of having help with my car at home has always been consistent, but also in case of emergencies like my situation on 3/24/2024. I called and spoke to a representative at 7:30pm. My car wouldn't start and I was on the shoulder of a turnpike about 95miles from home. I was told that it would cost me about $450 out of pocket to tow my car home, which I approved. I received a text telling me a wrecker would be to me by 9:33pm. I called twice, once around 8:30pm and again at 9:30pm, both automated services told me wrecker would be to me by 9:33 pm. When no one showed up by 9:35 I called and spoke to a representative again. I was told that a wrecker had not been sent out to me bc it was going to cost me an out of pocket fee. After holding for 15 min, and agreeing to the out of pocket expense for the second time, I was told a wrecker would be sent to me in 30 min. Severe storms were heading my way, cars driving by at 85 mph in the dark, and I had been waiting over two hours. Luckily my husband was able to provide me road side assistance and got my car to start. It wouldn't go above 35 mph but that is how I drove it the 95 miles home. I am completely dissatisfied and will not be renewing my membership with AAA. I will be changing to another provider that is dependable and timely on providing roadside assistance when I am literally on the side of a road in a hazardous situation. I will not be recommending AAA to friends and family. And I will be posting this review on any and all review boards online.