Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
This summary is generated by AI, based on text from customer reviews
I am addicted to Zulily, there's new things every day! I even get the annual free shipping each year for $49 because I order so often! The quality is good, the selection is great and if there's ever a problem then customer service resolves it right away!
Good quality products & if I do return anything it's
Not a problem I have ordered shoes, clothes and household goods All great stuff
I generally like the products and clothes that are offered on this site. Some things can be unique and unusual. That's what I really like about it... the unusual finds. I like the pay options on certain items, where you can split the payments in half. That works out with my budget. The only thing that I would have a negative for is on some items, it takes longer than usual to get things shipped and delivered. However, I have noticed Zulily getting better with that.
Zulily is one of my FAVORITE places to shop. It is convenient to do the shopping online and they have a great variety of things to purchase. I love the BOXED stuff too. However, it does take a while for delivery. This is my only complaint. If you are looking for something different in children's clothing, this is the place to shop. Their kid's clothes are so adorable. I would recommend Zulily; if you don't mind waiting on the items to be shipped.
Zulily is a great site to shop at for really good bargains. With some items you have to be willing to wait awhile to get what you ordered, but that's not usually a big deal. You should make sure you look at other reviews of items you're interested in. Zulily carries a lot of different brands, some are better quality than others. Overall, I really enjoy shopping here!
My boxes are delivered disheveled-with pictures attached. Color images are not accurate especially lipsticks, blushes and eye shadows. Size chart is way off. Better to use separate sizes, than combining them- eg. 4-6-8 vs. 4-6,8-10,10-12-- too much size variation. Some jewelry products break easily- eg. Pierced earrings hinges? The return no more than (5) items icon, does not allow you to input more than (3)- should be fixed. I call you directly for returns now. Shipping is too long. Seems you are waiting to accumulate most of my items and then sending.
I am completely satisfied with Zulily! I love the quality and variety of products. The customer service department is very helpful and very pleasant. It is a lot of fun to shop with Zulily... I'm addicted. LOL.!
I am a Zulily addict! I check in every day, always looking for that one-of-a-kind item, my house is full of unique Zulily finds. My family says I am their favorite Santa, because I give the greatest gifts ( most all of them Zulily finds).
If I could find fault, it would be that it takes a lot of time to get your order, but, "Good things come to those who wait" or so the saying goes...
I wish you would carry larger plus sizes, 5 to 6x. More often. Love you guys!
I am so glad I found this site. I do a lot of shopping there. I have learned to check to see if there are any reviews on a product that I would like to purchase. The only thing that I really don't care for is it takes too doggone long to receive the products. And most of the time if I have ordered more than one thing they don't arrive together.
I have been mainly pleased with shopping Zulily, however there needs to be better descriptions of the merchandise. And I have experienced some major long waits for delivery. Poor Packing has caused damage twice on products I've received, my husband glued a jewelry case back together for me, I really should have returned it. The second incident I texted customer service who refunded the cost to my cc. So, I will probably continue to order in the future but I now know what to avoid in the future.
Love to browse through all vendors by Zulily. Such an awesome variety of clothes, housewares toys
Shoes baby stuff etc. I have bought many many fabulous items. Look forward to all the emails.
Only sad thing is the charge for returning goods
I have been shopping with Zulily for a few years, and I noticed that their sizes vary a LOT, and you cannot return most of the products, and if you return it is mostly for Zulily credit. This is how they keep you hooked. So I ended up with a few bags of clothes that don't fit me.
Most of what I order is very good, however, I can not order much in the way of clothes because I am only 5'3" tall and most of the tops are for much taller women. The tunics would be dresses on me! It would be very nice if you featured more for petite women!
Love the options and items but only wish returns were easier. Sometimes shipping is delayed but customer service is great. Large selection of unusual items.
I've gotten some great deals but I've also gotten some disappointing ones. Some things run small and don't fit. The no return and limited exchanges makes me steer away from items I would buy if I could return them due to not fitting or being poor quality.
I do enjoy browsing things I would never see otherwise.
Been buying from Zulily since day 1... great selection on brand name products. Great prices... love looking for items to arrive. Easy returns.(when necessary. Not often). Unique stores at your fingertips. Great notification feature. Can't say enough good things about this site. You will love it!
I love Zulily! I can always find items for a less expensive price than in the store. I been very satisfied with the quality of merchandise ordered. I can always find cute and unique gifts for all my family and friends along with a little something for me.
My biggest pet peeve with Zulily is that it takes WEEKS to receive your order. On 3 occasions I have received things that I did NOT order. They do refund my original order, BUT that is not the point. I ordered something and I expect better quality control. Also, seller most of the time does not give adequate descriptions of products, therefore, you are guestimating that you are gonna get something close to your expectations. Not to mention, alot of things, if you don't know seller, are from China and very inadequate products. That being said... ALWAYS buyer be ware!
Often long wait on shipping times but well worth the payoff! Always happy with the merchandise o have received and when I've needed a return it was easily dealt with. I keep coming back for the deals!
Zulily is a fun way to look for sales and to try out new brands and styles. I look daily to see what's up and purchase often. Items are wonderful 99% of the time, and if ever they aren't, customer service is! My only complaint is that sometimes the packaging seems a bit wasteful when items don't ship together. This may happen when things ship from different locations, but I'm not sure. Overall, I Love Zulily!
About the Business
Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members