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ZulilyReviews 4,523

2.3

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478

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Canada
2 reviews
14 helpful votes
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Donna C
April 7, 2016

I love Zulily! After a long illness and weight loss I needed to rebuild my closet, actually every thing. My daughter taught me how to shop online. Every thing I have orded fit perfect, love the style options and fabric. I'm a senior, Zulily shopping has been a wonderful experience. I called once and the staff was amazing, so friendly and helpful I may be 70 but feel like 17. What a blast. Thanks Zulily for the comfort and style Every thing from the inside out Wish I could give MORE STARS.

Date of experience: April 7, 2016
Colorado
1 review
15 helpful votes
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Zulily used to be great, but has gone downhill quickly. The last few orders have been a joke! I ordered a fire pot and a stand... got the stand but the canceled the fire pot! I emailed customer service and asked why I would want the stand and no fire pot. I was told to "gift" the stand to someone I r donate it... seriously! Takes forever to get your order. Just not worth it! Save your $$$

Date of experience: April 7, 2016
North Carolina
1 review
12 helpful votes
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I was really nervous about ordering from zulily because of the reviews but I finally took a chance and ordered two tops and a hat for my niece. All three were good quality and well made. There are a couple things you need to know before you buy anything. You MUST go by the size chart measurements, not the size. One company is three sizes bigger than what I normally buy, but it fits great. Also, the description tells you if it's made to order or will ship right away so you have an idea on how long you might have to wait. Shipping does take awhile so I only order stuff I don't mind waiting on. And I don't think I've seen an item yet that you can return. Most the items I've seen say they won't accept returns, probably because it's made to order. I have cancelled an order before and it was very easy. So far I feel zulily has been consistent with what they advertise and the quality is good. Add long as you read the information and use the size chart, you will be happy.

Date of experience: April 7, 2016
Oklahoma
1 review
8 helpful votes
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LOVE
April 6, 2016

I have never gotten clothes from them because I am alway worried about online clothes shopping but I have gotten many pairs of shoes from them and they are PERFECT! Both sizes fit great and one was for a fancy evening and another pair were cute sandals I absolutely love them both!

Date of experience: April 6, 2016
California
2 reviews
21 helpful votes
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First off - be prepared for a long wait if you order here. By the time the clothes arrive they are no longer in season - in fact I had usually forgotten I ordered them! Quality and fit is seldom as described, and customer service is just a mess. Returns are almost impossible. My suspicion is most of these clothes come from China - which accounts for the differences in fit, quality, and inability to return. Prices are high for what you get. STAY AWAY!

Date of experience: April 6, 2016
South Carolina
1 review
12 helpful votes
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I ordered two shirts. They took at least 5 weeks to get to me. They looked nothing like the pictures, and they were well-worn. The sizes were way off as well.

Date of experience: April 5, 2016
Georgia
3 reviews
6 helpful votes
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I am still annoyed with the two shirts that were of such bad quality that they could not possibly be Life Is Good shirts. But looking again at the other ones and comparing them with shirts purchased directly from the Life Is Good website, I believe that I was too critical. My older shirts are also splashy and splattered on the design, so I think that this is normal. With that in mind, the six T-shirts made from good quality material are probably the real deal! So I have updated my rating although still puzzled by the two "rags" that were included!

Received my first and last order today! I ordered eight Life is Good T-shirts. Two are obviously knockoffs and really bad ones at that. The other six must all be rejects from the Life is Good company because the color printing on each one is all splattered or incomplete. I called about the two totally unacceptable ones and was told that I would receive an immediate refund to my credit card. I'll keep the rest because I think you get what you pay for! I should have known better. They will be OK for casual wear, but I would not trust this company again.

Date of experience: April 5, 2016
Tennessee
2 reviews
9 helpful votes
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I've been shopping on Zulily for at least a year now. Honestly it took a while to learn what were quality items and what was really a good deal. Now that I'm a savvy online shopper, I've got many great deals on quality clothing and shoes! When I order, I read the item description thoroughly. It normally tells you the materials, washing instruction, whether or not it's imported or Made in the USA, and how long it will take for delivery. It also gives you a size guide for that item and tells you if it's a junior size. So if you take the time to read about what you're buying, you'll find some awesome clothing and shoes at Zulily! I love shopping online at Zulily!

Date of experience: April 4, 2016
Florida
3 reviews
1 helpful vote
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I ordered a set of King size sheets about eight days ago. They were delivered in a week's time. They are very nice and the color is exactly as shown on the website. The price was fantastic! I payed less than $40.00 for a set of 600 thread count sheets! Wow! What a deal!

Date of experience: April 4, 2016
Missouri
1 review
5 helpful votes
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Not one week goes by that I don't get at least one order delivered from Zulily. I have NEVER been disappointed with anything I ordered. Customer service has always been very courteous and helpful with any questions I have. I have ordered jewelry, clothes, shoes, boots and sandals I have loved everything.

Date of experience: April 3, 2016
Virginia
1 review
11 helpful votes
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If I had read the reviews I would of never purchased anything myself and I wouldn't have to rate it 1 star (really 0 stars) customer service is bad the shipping takes forever for the simplest thing and the prices aren't even that great in my opinion

Date of experience: April 3, 2016
New Jersey
1 review
13 helpful votes
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Half a bathing suit
April 3, 2016

I bought a one-piece bathing suit in a size larger than I normally wear. When I received it, I could put the suit on but the thing was so short that it stopped between my waist and my bust - it's more like a suit bottom with straps. I've written to the company but there been so response. Caveat emptor!

Update: ZULILY has never contacted me

Date of experience: April 3, 2016
Massachusetts
1 review
13 helpful votes
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I called - very pleasant person told me she is sending me return label but still waiting.

Since then I have been on pain for 10 minutes twice - no one picks - they have one song 1-2-3... Playing hope one fine day I can reach them!

Online shopping must have easy way to return!

Date of experience: April 2, 2016
Canada
1 review
7 helpful votes
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Reviews are scary
April 2, 2016

Not after the reviews I've read. May be pretty as a picture but the cheap Chinese quality people receive has made me lose interest. Better to go out and shop. Good thing I don't remember my password to my email so now I don't have to look.

Date of experience: April 2, 2016
New York
2 reviews
3 helpful votes
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Shipping
April 2, 2016

Zulily is a grade A site with many diff deals everyday! They don't actually own any inventory so that's why it may take typically 21days for delivery, it my take awhile longer than bigger retailers but you can't touch their prices anywhere. They place one big order after the event ends and then the orders are filled, sent to Zulily, and shipped out. As to quality, everything is different you just have to know how to shop. I've been an avid customer for years and only had one mess up, at that time the customer service I got was outstanding and they definitely made it right for my children:)

Love them and will be referring them for future reference!

Date of experience: April 2, 2016
California
1 review
6 helpful votes
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I love zulily
April 1, 2016

I have ordered several times from zulily. But it was important going in to know what to expect. I knew someone else who ordered there a lot and was told they take forever shipping. Its because they are just the middle man. They host different shops and submit orders and have to wait for those orders to arrive at their warehouse and then repackage to send out. It takes at least 3 weeks to get an order. Ive read a lot of negative reviews but mine is good. Im very particular what shop i buy from so as far as quality goes, i have received nicer things from zulily then going to the mall and paying a fortune. Excellent quality. They have always been lightening fast to respond to emails. They have been kind. They have given prompt refunds and been understanding when i wanted to cancel an item. Its the only place i shop now. Im totally addicted and i have never been disappointed. They are fantastic and trustworthy. But you have to understand two things... first shipping takes a loooooooooooong time, and second you cant return anything so be sure to use their size charts. Other than those, they are awesome and i buy literally everything there now!

Date of experience: April 1, 2016
Texas
1 review
28 helpful votes
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I constantly get ads for zulily and always thought they had cute clothes. The only reason I had not ordered earlier is because the require an email to even shop. That should have been the first warning flag.

I finally signed up and ordered from them several weeks ago. Several dresses, "leggings", tunics, 2 nighties and men's swimming trunks. I read the delivery process and so knew to not expect speedy delivery which was ok.

However, what I didn't expect was the absolute lousy quality of everything that I've received so far. The material in the dress (a work style dress) is so thin you can practically see through it. The hem looks like something I did in Home Ec in high school. The tunic and trunks are of the same quality. The "leggings" are actually colored hose.

And the nightie... I took it out of the bag and could feel the material was crap but it still looked pretty cute. I sat in on the kitchen counter and then started thinking, what is that smell. It was the nightie and whatever plastic/petroleum/polyester crap they made it from. The longer I left it out the more overwhelming the smell became so I put it back in the bag.

I spent about $350 in total. That is what I get for not limiting myself to one or two items to try out first. There are still several items that haven't arrived but I know the quality won't be any better than the garbage I've already received.

And for those reviewers saying "you get what you pay for" just remember that they advertise as getting designer clothes at discounted prices because of how they handle the ordering and shipping. What you actually get is very cheap clothes that are not worth the money paid.

Date of experience: April 1, 2016
Colorado
5 reviews
12 helpful votes
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Decent Site
March 31, 2016

I've been ordering from Zulily for a while now and yes, it does take a while for the items to come in so don't order anything needing it next week. From what I've gathered the way that the site works is that companies post a certain amount of merchandise on the site for a really good price, then once the sale ends the company sends the goods to Zulily who then send the goods to you. I've had two purchases not be filled, but they refunded my money on one, plus gave me store credit so I can't complain. The other I haven't heard anything yet, but it's only been two weeks. As a mom I really appreciate this site, I was able to get Little Monsters cloth diapers, Droolery and scads of other quality baby merchandise for a fraction of the cost and it shipped in a decent amount of time. I have gotten some clothing that was a little small for size, but I generally order larger than I am going to need so the child can grow into it.

Date of experience: March 31, 2016
Texas
1 review
18 helpful votes
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This was my first and last experience with Zulily. I placed my order 2-21-16 and am just receiving it today, 3-30-16. Unacceptable! When I sent a follow-up email, I couldn't even understand what they were trying to tell me in their response. One less customer to worry about.

Date of experience: March 30, 2016
New Jersey
1 review
23 helpful votes
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Zulliy for women's clothing and shoes wasn't a good experience for me. Spent alot of money on very poor quality clothing that I regretted as soon as I Finally received it. They sent me the wrong shoes. One blouse I received was laughable, it wasn't even a patteren stiched together to wear. It was a true rag. I called coustomer service to return all my items. They said I could, but I'd receive zulily credit. I could only imagine the exchange of crap for crap I would have recieved, so I decided to cut my losses and never to order from them again. We all have our own opinons. My is, this site has great pictures don't buy into the hype. Buyers BEWEAR with women's clothing and shoes.

Date of experience: March 29, 2016