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Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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THE CLOTHING IS CHEAPLY MADE FOR THE COST YOU PAY. THE SHIRTS I ORDERED WERE SO DIVERSE WITH THE FIT. SOME TOO BIG SOME TOO SMALL AND THEN YOU CANT RETURN THIS MESS.
DO NOT ORDER IS THE BEST THING YOU CAN DO. WHAT KIND OF PLACE WONT TAKE RETURNS.
Reading from the reviews, it seems many people have had terrible experiences, however, this is about how my experience went. For me, it went fine. I had no issues checking out, even got a little discount, item arrived intact, just as pictured, and in a fairly good amount of time.
I myself bought a Contigo water bottle, it was a final sale, so those can go terrible. This didn't go bad at all, came quickly, wasn't damaged, and was just as in the ad.
Quite happy with my purchase, but seeing what other say, will probably be my last one, sadly.
I ordered a purple tunic almost a year ago. I believe I paid a little more for shipping & handling (I live in Canada), I got the blouse (tunic) that I ordered. I did have to wait 2-3 months to get it, it fit me perfectly and was not a cheaply made, wrong size piece of crap I got from a Chinese based company a few days ago. I hope to make another purchase sometime in the future, and I hope Zulily that more positive reviews keep showing up on this site.
S. M.
Shopping at zulily based on their guidance I purchased several items only one fit (because it was stretchy knit material - cardigan). The dress I paid 20.00 dollars for can be purchased a Ross, Marshalls or TJ Maxx for 10-12 dollars. The material for the other item were extremely cheap... I can get much better quality at the same price when I shop for the sale at Macys and Nordstrom Rack. Trust me save your money and don't shop this company; and to top it off they don't give refunds... only credit for future purchased with them.
If it were not for males, the cute little girls seen on the commercials would not exist! You know... Up&down. Ham&cheese. Girls&boys. Balancing act.
Where are the boys!?
What I received looks different from the pictures. The sizing is all wrong. The oversized top I ordered is short and tight. The other top I ordered I can throw away. It is supposed to be a large but not even extra small. It may fit a 8 year old child. What a waste of money
I really wish I had read these reviews first. What junk! I even "contacted" the company to complain about the extremely low quality (but high prices). Do you know what the reply was? "We hope you're enjoying your products." Um... did they even read my email? Evidently not! I'm dreading the other two products I purchased. Seriously a huge waste of money.
Don't believe about there shipping1_2 days, plus i invited 2 friends to zulily and they wouldn't give me 15 $ credit back... never order from them again
The prices and pictures of the products are deceiving. I honestly believe all the companies and stores are legitimate. But they sell all their defective and damaged products through Zulily website. These clothes, shoes, and products are most likely the irregulars during the production process. Rather than dispose them, they are up to the minimal standards to be SOLD. It's the Lemon Law for clothes; AS IS. We good folks work very hard and trying to find good prices for our families but a no return policy is too much of a gamble.
Anyways I purchased a beautiful maxi dress, it was so long and wide, two people could fit inside. I'm stuck. Now waiting on another order I placed. Very disappointed :(
Ordered 3 tops at $35 a piece, not cheap. Took a month to receive and they will all be going in the trash. One was plaid pattern, but looks like sewn by a 10 year old. Plaid pattern at front & back seam were not even attempted to match up, off by at least 3'. I would be embarrassed to wear in public. Fabric horrible. Second top was same as first, but different fabric which was horrible, cheap, not wearable doesn't breath. Last looks ok until you put it on, them what should be a stripe in center of top is not lined up center of top, but off to the side by about 2'. Will absolutely never order from this crooked company again, you might as well shop at the dollar store and save hundreds.
I ordered a pair of Carlos Santana peep toe boots it took almost 3 weeks to receive my package and when I did... they sent me these hideous BAMBOO sandles Nothing at all what I ordered no resemblance COMPLETELY different shoe that I wouldn't have ordered... RUN FROM THIS SITE!
I have great luck. Shipping, Customer Service, Products, Everything
Just received my second order. First was poor sizing and tissue thin fabric with poor seams and not even as good as s Walmart. Second order was even worse plus four weeks shipping. This site sucks, wish I had read the reviews. No more orders from me and I am blocking their emails.
I have been deciding for the last couple of months whether to purchase at Zulily. With the no return policy it truly is a gamble. Well my gamble did not pay off. I purchased two tops, one was extremely too small the other was horrid. So... I learned my lesson 40 dollars down the drain but lesson learned. I will not shop with Zulily for clothes ever again.
I can deal with the three weeks it took to get the dress that look so beautiful online. When my order arrived today I was so disappointed. Looks nothing like the picture and the quality is so poor. The dress will be going in the trash and I won't be ordering from Zulily again.
I have ordered exactly 2 times. I have never ordered clothes because you cannot return them. The first time, I had to email them to "remind" them to send my order, and another time I waited for the expected shipping time (3 weeks out from order date) and the day came and went. I checked my status. No updates, no email, no nothing to indicate when the order "might" be shipped to me. I emailed them the first time... they just said "no status update, you are more than welcome to cancel if you want to". What the h3ll? That is just what I did. I will never order from them again. They take your money when they don't even have the items, and if something goes wrong, or they over-sell it, they just basically tell you to go pound sand. If you want shoes, order from Zappos. Yeah, you pay more, but great customer service at your doorstep within a day with free shipping? Yes please!
I have not ordered yet but I have ordered from other inexpensive Chinese clothing websites. The clothes are not US sizes. XL is XS. From reading the reviews this seems the case. The other sites were Chinese retailers and took a long time to come in. And the smell. Knock you over. You get what you pay for. The reason they don't let you return is because they are not in this country. Glad I read these reviews. Will delete my app.
I placed my order over a month ago, and a date was told me of when it was shipped out, now it is 3 weeks past that shipping date and they continue to tell me the order is delayed and they arent sure when it will be shipped. Each person I have contacted has had different say on it. It is ridiculous! Will NEVER ORDER AGAIN FROM HERE. Do not waste your time
I made a first purchase from this site and received my order yesterday and I have to say for the price and wait time it was absolutely not worth it. I ordered 2 of the printed tunics they usually have on sale regularly. The quality was very cheap and something you can get from one of those cheap street shops for $10-15. I will never buy from Zulily again. Photos looked really great though as I'm sure there are tricks to make them look high-end. However the actual products look and feel really really cheap. My tunics had a certain kind of awful dye smell too. I'm tempted to return them but don't know if it's worth the hassle.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.