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ZulilyReviews 4,523

2.3

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478

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Texas
1 review
24 helpful votes
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Junk
April 20, 2016

The merchandise I ordered from this site took 19 days to arrive and was pure garbage.
Beware!

Date of experience: April 20, 2016
Texas
1 review
29 helpful votes
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THE CLOTHING IS CHEAPLY MADE FOR THE COST YOU PAY. THE SHIRTS I ORDERED WERE SO DIVERSE WITH THE FIT. SOME TOO BIG SOME TOO SMALL AND THEN YOU CANT RETURN THIS MESS.

DO NOT ORDER IS THE BEST THING YOU CAN DO. WHAT KIND OF PLACE WONT TAKE RETURNS.

Date of experience: April 19, 2016
Michigan
14 reviews
39 helpful votes
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Reading from the reviews, it seems many people have had terrible experiences, however, this is about how my experience went. For me, it went fine. I had no issues checking out, even got a little discount, item arrived intact, just as pictured, and in a fairly good amount of time.

I myself bought a Contigo water bottle, it was a final sale, so those can go terrible. This didn't go bad at all, came quickly, wasn't damaged, and was just as in the ad.

Quite happy with my purchase, but seeing what other say, will probably be my last one, sadly.

Date of experience: April 18, 2016
Canada
2 reviews
21 helpful votes
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I ordered a purple tunic almost a year ago. I believe I paid a little more for shipping & handling (I live in Canada), I got the blouse (tunic) that I ordered. I did have to wait 2-3 months to get it, it fit me perfectly and was not a cheaply made, wrong size piece of crap I got from a Chinese based company a few days ago. I hope to make another purchase sometime in the future, and I hope Zulily that more positive reviews keep showing up on this site.

S. M.

Date of experience: April 17, 2016
District of Columbia
1 review
21 helpful votes
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Shopping at zulily based on their guidance I purchased several items only one fit (because it was stretchy knit material - cardigan). The dress I paid 20.00 dollars for can be purchased a Ross, Marshalls or TJ Maxx for 10-12 dollars. The material for the other item were extremely cheap... I can get much better quality at the same price when I shop for the sale at Macys and Nordstrom Rack. Trust me save your money and don't shop this company; and to top it off they don't give refunds... only credit for future purchased with them.

Date of experience: April 16, 2016
Pennsylvania
1 review
3 helpful votes
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Balancing act
April 15, 2016

If it were not for males, the cute little girls seen on the commercials would not exist! You know... Up&down. Ham&cheese. Girls&boys. Balancing act.
Where are the boys!?

Date of experience: April 15, 2016
California
1 review
20 helpful votes
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Don't order
April 15, 2016

What I received looks different from the pictures. The sizing is all wrong. The oversized top I ordered is short and tight. The other top I ordered I can throw away. It is supposed to be a large but not even extra small. It may fit a 8 year old child. What a waste of money

Date of experience: April 15, 2016
Maine
1 review
25 helpful votes
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Utter Garbage
April 15, 2016

I really wish I had read these reviews first. What junk! I even "contacted" the company to complain about the extremely low quality (but high prices). Do you know what the reply was? "We hope you're enjoying your products." Um... did they even read my email? Evidently not! I'm dreading the other two products I purchased. Seriously a huge waste of money.

Date of experience: April 15, 2016
Michigan
1 review
19 helpful votes
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Don't believe about there shipping1_2 days, plus i invited 2 friends to zulily and they wouldn't give me 15 $ credit back... never order from them again

Date of experience: April 15, 2016
New York
1 review
16 helpful votes
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The prices and pictures of the products are deceiving. I honestly believe all the companies and stores are legitimate. But they sell all their defective and damaged products through Zulily website. These clothes, shoes, and products are most likely the irregulars during the production process. Rather than dispose them, they are up to the minimal standards to be SOLD. It's the Lemon Law for clothes; AS IS. We good folks work very hard and trying to find good prices for our families but a no return policy is too much of a gamble.
Anyways I purchased a beautiful maxi dress, it was so long and wide, two people could fit inside. I'm stuck. Now waiting on another order I placed. Very disappointed :(

Date of experience: April 15, 2016
California
1 review
25 helpful votes
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Worse than Zero
April 13, 2016

Ordered 3 tops at $35 a piece, not cheap. Took a month to receive and they will all be going in the trash. One was plaid pattern, but looks like sewn by a 10 year old. Plaid pattern at front & back seam were not even attempted to match up, off by at least 3'. I would be embarrassed to wear in public. Fabric horrible. Second top was same as first, but different fabric which was horrible, cheap, not wearable doesn't breath. Last looks ok until you put it on, them what should be a stripe in center of top is not lined up center of top, but off to the side by about 2'. Will absolutely never order from this crooked company again, you might as well shop at the dollar store and save hundreds.

Date of experience: April 13, 2016
Maryland
1 review
23 helpful votes
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I ordered a pair of Carlos Santana peep toe boots it took almost 3 weeks to receive my package and when I did... they sent me these hideous BAMBOO sandles Nothing at all what I ordered no resemblance COMPLETELY different shoe that I wouldn't have ordered... RUN FROM THIS SITE!

Date of experience: April 12, 2016
New York
2 reviews
11 helpful votes
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Zulliy is great!
April 11, 2016

I have great luck. Shipping, Customer Service, Products, Everything

Date of experience: April 11, 2016
California
1 review
21 helpful votes
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Cheap cheap
April 11, 2016

Just received my second order. First was poor sizing and tissue thin fabric with poor seams and not even as good as s Walmart. Second order was even worse plus four weeks shipping. This site sucks, wish I had read the reviews. No more orders from me and I am blocking their emails.

Date of experience: April 11, 2016
Ohio
1 review
18 helpful votes
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I have been deciding for the last couple of months whether to purchase at Zulily. With the no return policy it truly is a gamble. Well my gamble did not pay off. I purchased two tops, one was extremely too small the other was horrid. So... I learned my lesson 40 dollars down the drain but lesson learned. I will not shop with Zulily for clothes ever again.

Date of experience: April 11, 2016
Connecticut
2 reviews
25 helpful votes
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Never again
April 9, 2016

I can deal with the three weeks it took to get the dress that look so beautiful online. When my order arrived today I was so disappointed. Looks nothing like the picture and the quality is so poor. The dress will be going in the trash and I won't be ordering from Zulily again.

Date of experience: April 9, 2016
Wisconsin
4 reviews
49 helpful votes
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I have ordered exactly 2 times. I have never ordered clothes because you cannot return them. The first time, I had to email them to "remind" them to send my order, and another time I waited for the expected shipping time (3 weeks out from order date) and the day came and went. I checked my status. No updates, no email, no nothing to indicate when the order "might" be shipped to me. I emailed them the first time... they just said "no status update, you are more than welcome to cancel if you want to". What the h3ll? That is just what I did. I will never order from them again. They take your money when they don't even have the items, and if something goes wrong, or they over-sell it, they just basically tell you to go pound sand. If you want shoes, order from Zappos. Yeah, you pay more, but great customer service at your doorstep within a day with free shipping? Yes please!

Date of experience: April 9, 2016
New York
1 review
16 helpful votes
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Afraid
April 9, 2016

I have not ordered yet but I have ordered from other inexpensive Chinese clothing websites. The clothes are not US sizes. XL is XS. From reading the reviews this seems the case. The other sites were Chinese retailers and took a long time to come in. And the smell. Knock you over. You get what you pay for. The reason they don't let you return is because they are not in this country. Glad I read these reviews. Will delete my app.

Date of experience: April 9, 2016
Florida
1 review
19 helpful votes
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I would give a 0
April 8, 2016

I placed my order over a month ago, and a date was told me of when it was shipped out, now it is 3 weeks past that shipping date and they continue to tell me the order is delayed and they arent sure when it will be shipped. Each person I have contacted has had different say on it. It is ridiculous! Will NEVER ORDER AGAIN FROM HERE. Do not waste your time

Date of experience: April 8, 2016
Australia
1 review
20 helpful votes
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Never again
April 7, 2016

I made a first purchase from this site and received my order yesterday and I have to say for the price and wait time it was absolutely not worth it. I ordered 2 of the printed tunics they usually have on sale regularly. The quality was very cheap and something you can get from one of those cheap street shops for $10-15. I will never buy from Zulily again. Photos looked really great though as I'm sure there are tricks to make them look high-end. However the actual products look and feel really really cheap. My tunics had a certain kind of awful dye smell too. I'm tempted to return them but don't know if it's worth the hassle.

Date of experience: April 7, 2016