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ZulilyReviews 4,523

2.3

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478

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Ohio
4 reviews
13 helpful votes
Follow angelmei K.
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I have purchased many, many things from Zulily. This is one of my favorite - find something cool, fashionable, reasonably-priced site. Zulily doesn't make its own products - the brands that they sell do and many brands have excellent quality. I built a large amount of my unique workout/gym wardrobe through Zulily and got a lot of ideas with them. Beautiful tunics, too. And don't forget the sweet, pretty clothes for my little girls. Once in a great while, something looks great online, and I open the box, and it may be a little ill-fitting, or perhaps not what I had hoped for. The downside to Zulily - but remember, they disclose this in EVERY item posted - is that it is FINAL SALE. You cannot return. So you buy, it doesn't fit, tough luck. Be careful and look at the size chart (it is pretty accurate from my experience and I have thousands of dollars in their merchandise - I know because they tell me in my order history - can't believe it) - but I've been shopping there for over 2 years. I've found many beautiful, fun clothes that I cannot find at nearby brick-and-mortar stores.
It's not always great - of course, dealing with a company, you may never be able to feel 100% satisfied, but they did professionally respond to my complaint - I ordered a beautiful ivory maxi-dress, and it came to me some cream colored short number. I emailed customer service, attached pictures of what was mailed and pictures of what was advertised, and they did issue me a return authorization for this despite the no return policy because it was their fault. Also, if for whatever reason, the item you were lusting over was over-sold, they will let you know if they cannot ship it to you, and then credit you $10 for their mistake along with the entire refund to your purchase. I find this to be a very fair and ok way for the company to apologize.
So in general, I've had great experiences. For those who didn't - no problem, more stock for me to choose from! I don't like telling people much about Zulily because if I don't get the item on time - say I'm working and can't online shop, my size of a really cool item may go out of stock by the time I'm looking at it because of its popularity. I felt compelled to write this review however, because frankly, I'm shocked by the number of negative reviews.
But as with any other site, remember to always also look (especially with electronic items) at other websites to make sure it is not cheaper elsewhere.
Happy shopping!

Date of experience: May 1, 2016
New Jersey
1 review
22 helpful votes
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The stuff looks so cute online, the clothes are so cheap! It's not worth buying, and waiting forever to receive the merchandise. Better quality at Target or Walmart!

Date of experience: May 1, 2016
Minnesota
1 review
2 helpful votes
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I am giving all 5 of my items a 5 star. Not only are they of beautiful fabric they all fit perfect. Thank you for these beautiful products

Date of experience: April 30, 2016
California
1 review
4 helpful votes
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Their items have always been good quality and exactly what I ordered. I buy things for my grandchildren, and they love it. All brand named items at cheaper prices then at stores. I pay a lump sum for shipping each year because I buy so much it's worth it to me. Each item gives a approximate ship date, and yes it takes awhile to get items but I plan on that. They also are upfront about not being able to return items, and it says so on each item. I have gotten some things the wrong size, but I got them so cheap, I just donated them, and it's been a small amount of what I ordered. These complaints I have read on here have all been from people who obviously do not read the site when purchasing items, and don't take their measurements and check the sizes listed. I realized the two times I got the wrong size, it was my error in measuring. They get things from all over the world, and sizing is different in different places, and it's important to look at the sizing listed. I hardly ever go to a store... Zulily is the best!

Date of experience: April 30, 2016
Michigan
1 review
20 helpful votes
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Poor return policy!
April 29, 2016

Don't waste your money at zulily. I ordered two dresses which took at least 3 weeks to arrive. When they didn't fit and I needed to return them, they will only give you a store credit, not a refund. Plus you have to pay shipping both ways. Telling everyone I know NOT to shop zulily!

Date of experience: April 29, 2016
California
1 review
5 helpful votes
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I had ordered two items before reading all of the horrible reviews and was seriously concerned that I wasted my money. The two items - Japanese painting sweatpants and a Gauze Cut-out top were just fine. The size was a little large on the pants (ordered medium) the quality looks good. The shipping did take 3 1/2 weeks but it arrived before the listed ship date.

All in all I am pleased. I did not experience any of the issues mentioned by other reviewers.

Date of experience: April 29, 2016
Maine
1 review
20 helpful votes
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Ordered 2 dresses that looked so cute in the pictures. When they arrived they were so big & shapeless they looked like something I wouldn't even wear on Halloween! Ugly, ugly, ugly & cheapest fabric possible! Disgusting! Doesn't even deserve 1 star- Stay far, far away!

Date of experience: April 28, 2016
New Jersey
1 review
11 helpful votes
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The poorest service ever I've been waiting 14 days for product that nobody has bothered to ship or even egg knowledge me. I am very displeased with Zulily. They stink

Date of experience: April 26, 2016
GB
1 review
2 helpful votes
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I have ordered clothes many times over the past 2 years and always been delighted. They have some very pretty items not available elsewhere and at great prices. The sizes do come up a bit small but when I contacted customer support on one item which was too small they creditted me and told me to keep and give to a friend or charity shop. Excellent!

Date of experience: April 26, 2016
Maryland
1 review
2 helpful votes
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Loooove it!
April 25, 2016

I have been ordering from Zulily for 2 years and have never been disappointed. I have ordered clothes for me, my children, grandchildren, and husband. We loved each and every thing. I have also ordered household items, outdoor stuff, and health and beauty products. Again, I was not deceived in any way. The free shipping is legit. If there are several items I want to buy, I will purchase one and get free shipping on the rest if I order before midnight. I love Zulily and will continue to order from them. If I am disappointed with my current order when it comes in, well that will be a first for me.

Date of experience: April 24, 2016
Indiana
1 review
2 helpful votes
Follow Audrie M.
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I have been ordering from zulily for over a year now, and I have been very excited each time. They kids clothes are super cute and for a great price! I've read some of the other reviews on this site which talk about clothing not fitting correctly or not making the person look flattering when they wore it. Of course youre not going to think it looks right on you, when the model wearing it is 5'9 and 120 lbs! That's a selling tactic! All stores do it. So when you shop zulily really look at the item and think of whether or not it will actually look good on you, and not if it looks good on the model, because clothes will not make you look like the model. Be realistic about what you are purchasing and you will be happy with your purchase. Again, I've order a few things for myself, tons for my kids (including shoes which I was really really happy about), and even gagdets for the kitchen and they have all been amazing! They sell real brands (like Carter's, little tykes, fisher price, etc). They do sell some cheaper made brands too so you do really have to look at what you are buying. But if you are realistic in your expectations and what you are buying then you will be excited at your purchase, as I have always been.

Date of experience: April 24, 2016
District of Columbia
1 review
23 helpful votes
Follow J R.
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Unfortunately, I couldn't give 0 stars. This company is the worst! Ordering from here you have got to be very careful. They advertise one thing and they deliver another... but conveniently (for them!) they don't accept returns. Never trust a company when they don't make sure its consumers are happy/satisfied... and the free shipping/ship date crap is a BIG JOKE!

BUYER BEWARE! Save your money or buy for another company that is reputable. This farce isn't it!

Date of experience: April 24, 2016
Colorado
2 reviews
17 helpful votes
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Not what I like
April 23, 2016

I ordered 2 tops after seeing them on Zulily. They looked so nice when they were on the website. I really was not impressed with them. They were just not attractive. They were not how they appeared on the website. I personally would never order from them again. I guess it depends on what you like. They were kind of "matronly" to me with no real shape to them. They were not flattering on me at all.

Date of experience: April 23, 2016
Oregon
1 review
5 helpful votes
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I have purchased several articles of clothing from this site, and so far, the issues I have are relatively minor. You do get what you pay for, and knowing that no returns are possible, I always make sure to order things that can be fixed if there is a problem. Make sure to read the sizing charts, look at the material the fabric is made of, and I almost always order a size bigger than what is recommended. The last two tunic-shirts I purchased were the same size, but one fit perfectly while the other draped like a tent. Fortunately, a pair of scissors and a turn on my sewing machine turned it into a lovely fitted tunic that I can't wait to wear this summer. One dress I bought has a twisted strap, and uses plastic adjusters, but for the price I don't mind fixing that as well. I've done the same for mis-made garments purchased at local stores. I'll continue to purchase off the site... but I like having the odd sewing project to work on. :)

Date of experience: April 23, 2016
Minnesota
1 review
2 helpful votes
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Very happy!
April 23, 2016

I placed my order on zulily.com oblivious of its perceived reputation to ship the wrong item ands to take forever doing it... Then I was warned by a family member and I became extremely nervous. After reading all the poor reviews here and at various other sites, I went back to my order info and it said it would ship out on May 1st, so I prepared myself and just hoped I'd get the right item. Today, 4/23, I was so ecstatic to see that my order is already here and that it's exactly what I ordered, and it's beautiful! No lower quality product here! Yay Zulily!

Date of experience: April 23, 2016
Colorado
1 review
12 helpful votes
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They ship your product out 2 weeks after you have ordered and then you have to wait an additional 6 days to recieve it in the mail. They will have you waiting 2-3 weeks for a package and when you recieve it in the mail it won't be what you ordered bcus they got the shipping labels "mixed up" no sympathy for their customers.

Date of experience: April 23, 2016
New York
9 reviews
22 helpful votes
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Nice
April 22, 2016

I like the products Tunics I got from Zulily. One skirt was kind of cheap but fairly priced and I saw something similar in a store and it was more expensive. Items shipped out in a fair amount of time. So far happy and I would order from them again.

Date of experience: April 22, 2016
Massachusetts
6 reviews
10 helpful votes
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Deceiving
April 22, 2016

Was truly interested in many of the products on Zulily, but, without being able to return anything, that doesn't work for me! Also read the reviews, very glad I did!

Date of experience: April 22, 2016
New Jersey
2 reviews
3 helpful votes
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Best spot for deals
April 21, 2016

Dom items are not what you think. Like anything else you need to take your time and investigate the brands that you are not familiar with. My experience is that I have liked all that I purchased events though I might not like it. You can always sell or give a gift. Price's can not be beat. Thanks Zullily!

Date of experience: April 21, 2016
Washington
2 reviews
22 helpful votes
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I ordered a Gray-button Accent Layered dress from zulily. Simply couture label. I wore it twice before the second layer gauze came apart. The seams simply tore apart. I am perplexed as to how the garment could fall apart after the second wearing. Buyer beware. This garment is very fragile and falls apart easy. It retails for $99.00 but was on sale for $29.99.

Date of experience: April 21, 2016