website thubmnail of Zulily
How would you rate Zulily?
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Michigan
3 reviews
12 helpful votes
Follow Roberta R.
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Only good for getting a deal on trusted brands. On the other hand, if you buy clothing that is pictured on a generic mannequin and lumped in with a bunch of other styles (like a Winter Staples category, etc) it will probably be of poor or irregular quality. That's been my experience at least. I've had good luck though with things like Halo Sleep Sacks and other brands for my baby. Also, once you order something, you just have to put it out of your mind because shipping can take a while.

Date of experience: November 13, 2014
Texas
1 review
2 helpful votes
Follow Sharmi S.
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Horrible site!
March 23, 2012

Horrible site! Don't get deceived by all the fancy promotion they do everyday on their site! I ordered 5 items within a week, it's been almost a month I still haven't received the shipment. I ordered it believing the items would be delivered on time before our travel, but had to make alternate arrangements. If zulily does not streamline their logistics, it won't stay in business for long..

Date of experience: March 23, 2012
Florida
1 review
2 helpful votes
Follow Avid S.
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I have had several issues with orders. First, an order was cancelled because the product was not available, why offer it for sale if it is not available? Second, an item was received damaged, a hole in the dress where the tag was sewn in and a ripped seam, no returns or replacements from this site. Third, quality is below average on some clothing items and since there is no returns you are S. O. L. One good thing if the item is damaged they will credit your card and issue a "store credit". Also, never order something that you need immediately, there is no express shipping and it takes about 3 weeks to receive an order.

Date of experience: May 22, 2012
Texas
1 review
8 helpful votes
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Horrible customer service
December 23, 2014

Horrible customer service. Ordered a canvas of a Moose. The photo shown was all dark colors with maroon. It came with yellow, orange, red and Kelly green. So ugly. Given the run around by 3 different service reps. Never shop there.

Date of experience: December 23, 2014
Florida
1 review
1 helpful vote
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Shopaholic with Zulily
February 27, 2020

I love shopping at Zulily. A little too much sometimes. The prices are great and they offer so many different things. I have received a couple of items that were broken or the wrong item, but they were quick to fix the situation and even gave me credit towards my next purchase. I love that you can spread out your payments for three months also.

Date of experience: February 27, 2020
Illinois
1 review
14 helpful votes
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Be carefull
June 28, 2015

I ordered more then 25 clothing items in 8 orders. The wait for my packages didn't bother me. Mostly of the items fit, some were slightly smaller. I got compliments on the pants and tunics when I wore them. Two pair of leggings I ordered were see-through and not what I expected for $9.99 each. The bad experience came with 2 Aggie personalized beach towels $24.99 each. Too thin, small and when I washed them in cold water the red stripes ran on the white stripes.
Originally the NO RETURN policy didn't concern me but now it does.
I don't think I will buy anything from this site again

Date of experience: June 28, 2015
Colorado
2 reviews
4 helpful votes
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Zulily Good and Bad
January 4, 2016

I've reviewed before. I make several purchases monthly, mostly children's items - clothes, toys and shoes and some household items.
I do my research. I price check and read reviews from other sites for the products I purchase. And I don't count on receiving my item any time soon. 50% of the time I will find an item cheaper elsewhere, but you need to take into consideration shipping costs and convenience. I have never had to attempt to return anything and am grateful as I have read it can be difficult when something is not as advertised.

Date of experience: January 4, 2016
Kentucky
1 review
1 helpful vote
Follow Toreka P.
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Love this site
April 28, 2017

Okay, I've been ordering from this site for over a year. I've mostly been satisfied with all of my purchases. Different places provide the items they sell so sizing for clothing and shoes can vary. It's important to check the sizing chart each time. Also I've learned which brands are better than others. I absolutely love my dresses, jeans, and purses I've gotten from there.

Date of experience: April 28, 2017
Arkansas
1 review
17 helpful votes
Follow Hilka W.
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Worst online shopping experience I've ever had in my life. Items didn't arrive for 2 months, sizing is way off, quality is not great and items that were promised to arrive by Christmas didn't show up until January. How are you still in business? Buyer beware.

Date of experience: January 23, 2015
Canada
1 review
5 helpful votes
Follow Pam M.
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I just received my first Zulily order. It shipped much quicker then I was prepared for and arrived within 3 days from when it was sent. All three items arrived in beautiful condition and look exactly like the pictures. Sizing is perfect. Thank you Zulily for a fantastic online shopping experience. I will be back to shop again.

Date of experience: January 29, 2015
Pennsylvania
2 reviews
0 helpful votes
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Caution
May 14, 2017

I have ordered from Zulily about 3 different times. Each time I ordered 7-11 items. It does take quite a while to get your items I guess because they come from different companies. Not unusual to have to wait 3-4 weeks for large orders. One of the orders had a toddler's Power Wheels that was defective. We had no problem whatsoever getting a refund and we were told to just throw the defective PW away. Customer Service has always been very helpful maybe we just lucky and got some good ones? Haven't bought from Zulily in a couple of months so maybe things have really changed for the worse?

Date of experience: May 13, 2017
GB
1 review
11 helpful votes
Follow Rachael H.
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If there was a way to give minus 10 stars, that would be generous!

Most items on their website are not available, they take a lot of money from you, then over a month later, cancel all the really lovely items and refund some of your money. I think there is something very underhand going on with this company, I'm pretty sure they are using your money for something else.

They are deliberately false advertising and know that they do not have the items they show and allow you to buy. Stay away from them and encourage others to as well.

Customer services on the whole are very unhelpful and sent pretty rude emails whilst trying to chase up items that were meant to arrive weeks ago, then the items are cancelled a few days later...? Most strange!:(
Edit

Date of experience: May 25, 2017
Colorado
1 review
9 helpful votes
Follow Mariellen J.
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I have made multiple attempts to contact Zulily regarding packages sent back to sender because the delivering company was not able to enter the neighborhood. Strange but true. Apparently, Zulily does not think this problem applies to them nor does the shipping company. Regardless, I'm out approximately $75.00 since 7/2016 and no one really cares. So much for customer service. I had shopped at Zulily for several years. Not now! It's obvious that customer retention is at the bottom of their list.

Date of experience: September 20, 2016
California
2 reviews
12 helpful votes
Follow Socal Y.
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The variety is good but the sizing is never accurate. Since things can't be returned that's a problem. Prices are ok though not always - I usually search Amazon to see if I can do better. The shipping time is maddening! If you don't care when the items arrives - it's usually about a month - then maybe it won't be an issue. I have ordered "ready to ship" and still it takes too long. They should at least do free shipping to make up for the terrible delay. Again the variety is good but that shipping time is a deal breaker so I'm done shopping with them.

Date of experience: October 5, 2015
Canada
1 review
19 helpful votes
Follow Cynthia B.
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I use to be a loyal customer until I got the run around! Also the quality is way down. Lots of crappy clothes, it's like shopping at Wal-Mart or a flea market. People stay away from this site they take your money then claim your items are shipped, they are not! They are sitting in a warehouse somewhere. They have no regard for their customers.

Date of experience: April 1, 2015
Michigan
1 review
0 helpful votes
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Great For Name Brands
August 17, 2019

I like the name brand stores on discount. I've come to know new names brands too that I can count on. Watch out for clothing sizes, however. The customer service has been excellent! They have always went out of their way to make things right. There is a $7.95 restocking fee but you can send back 5 items at that same price. There is also a shipping fee for about the same amount, for the entire day, or weekend. Shipping does take a long time for most items, otherwise it is noted by a small rocket!

Date of experience: August 16, 2019
Massachusetts
1 review
0 helpful votes
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Great place to shop
January 11, 2020

Zulily offers a wide assortment of merchandise at great prices. I've made a number of purchases there and have been satisfied every time. One item did arrive broken and it was quickly replaced with no need to return the defective one.

Date of experience: January 9, 2020
Canada
11 reviews
22 helpful votes
Follow Amy Y.
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I have always had good experiences ordering from Zulily. I really appreciate that they now show prices in CAD and duty is included at checkout. They make it very clear (IMO) how long you will be waiting to get an item and unless the item indicates Ready To Ship it does take awhile, but it is the way their business model is set up. If I need something within a certain time frame I will not order from here, definitely need to have patience waiting for your goodies to come. However, I have ordered Ready To Ship items and have received within three business days of ordering. Another thing I also like is when items have ratings. Some do, some do not. Adult clothing can be hit or miss on sizing depending on the brand. I have had to contact customer service regarding an issue and they resolved in a reasonable time. It is a legit site, they have unique stuff but before you order make sure you look at the shipping time!

Date of experience: February 17, 2018
New Jersey
1 review
0 helpful votes
Follow Jolene W.
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I love Zulily but I don't like the fact that most items can only be returned for store credit. Lately, I've purchased some clothing items that were of a poor quality and appear to have been sent directly from China. I've enjoyed many purchases but I now know I should only buy trusted brands and not make decisions on what looks nice on my screen.

Date of experience: October 24, 2019
Arizona
2 reviews
0 helpful votes
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You can find an abundance of different and unique items on Zulily. They have great customer service. They only negative thing I can say is that it can sometimes take quite a while to receive an order - anywhere from 5-30 days.

Date of experience: July 19, 2019

Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.

service
511
value
514
shipping
532
returns
408
quality
478
+216