I have ordered from Zulily about 3 different times. Each time I ordered 7-11 items. It does take quite a while to get your items I guess because they come from different companies. Not unusual to have to wait 3-4 weeks for large orders. One of the orders had a toddler's Power Wheels that was defective. We had no problem whatsoever getting a refund and we were told to just throw the defective PW away. Customer Service has always been very helpful maybe we just lucky and got some good ones? Haven't bought from Zulily in a couple of months so maybe things have really changed for the worse?