Zulily

I have been using the Zulily site since 2011. Zulily offer unique items exclusively for Babies, Maternity Wear, Everyday Female attire, jewelry, some household Merchandise and even Men's shoes. I have been please shopping with Zulily. The Customer Service call center is easy to access. No long waits on hold. Customer Service is available, professional, friendly and shows genuine effort to offer store credit or full refund if my merchandise is lost, damaged in transit, or defective. This site offers me opportunity to shop without any inconvenience of locating my receipts if I need Customer Service. The quality of 98% of all my purchases is Awesome. I recommend this trusted site. Angie from California.

Why would anyone want to shop here when there are plenty of other great companies out there where you can return items for a refund! Buying clothes online is always a risk, you don't know if or how it will fit. Telling people there is no refunds is ridiculous! I purchased two sundress in my dress size and they fit and looked horrible! So now I have a credit which I don't really want. Well, if they keep this up I have feeling they won't be around too long!

Zulily was a go to for quality items when they stared out years ago. Last 3 years with their introduction of clothing made in China sold by Romwe and other off brands The quality is less than poor. Sizes are way off, even if you order up a size. Material is very cheap now and cost to return is expensive.
Allot of money spent on returns as products are not as advertised. Therefor I am out $$$$ and nothing to show for it.
I believe QVC owns the company now. I would expect more from QVC
Shipping is weeks and weeks out.

I have never experienced such a poor company - ever. Slowest service, no communication. Promises that everything I ordered will arrive for Christmas. What a joke. I ordered gifts on Thanksgiving weekend and not one has arrived. Everyone needs to STOP buying from these people. It rewards them for the worst customer service ever. I'm done. I'm deleting their app from my phone and sending their emails to spam. The worst store I've ever dealt with -ever. No more. Going to make one little girl and one little boy so disappointed when Santa doesn't come through with those gifts. I do not know how they can promise gifts by Christmas and then not deliver. Pathetic. Shameful. Never again!

I quite honestly shop on zulily more than I shop on amazon. The variety is what keeps me coming back day after day. I've seen items on here that I've never seen anywhere else and yet when I do see it the price is to die for. I get compliments all the time from coworkers, family, and friends on where I bought something and can often say every aspect of what I'm wearing I got from zulily for a deal.
I also work in customer service and can honestly say the customer service here is exceptional. Its rare I gave a problem but when I do the resolution is always so easy and every rep I've dealt with has been so helpful.

I'd want for everyone to have the same experience I've been having, and if there's been a problem, Zu always makes up for it. I've learned what works & what doesn't to a large extent. I've learned never to order fresh plants-not once have they come to me alive, the photos are always beautiful, so it can be a real draw to buy them. The kitchen & household items are usually spot-on, though, as are some of the clothing manufacturers, always check the sizing chart and some of the companies will even print if the sizes run large or small, which is a great help. The customer service people are just that--there to serve the customers. If you are thinking about shopping here, go ahead and take the plunge, and if you've ordered before but have been disillusioned give them another try, who knows, you may be pleasantly surprised.

I have to echo the other reviews I've read here. Terrible customer service and ludicrous shipping delays. I inquired as to why my order was going on three weeks before even being "transferred" to Zulily for shipping to me and they just vaguely blamed it on the manufacturer. A week later, I received an email that they'd be unable to fulfill my order (took that long to learn that?) and offered me $10 as compensation. Hilarious since their basic rate shipping is $6. Thanks for the big $4 "credit," Zulily. Don't bother with this site, it's not worth it.

Do not order clothing from this company. I have placed two now and their clothing sizes are way off and the quality of the clothes are junk. Leather jacket zipper separated from coat in two days, lining in pocket ripped in three, fourth wear leather bubbling. Pants arrived with frayed hem on one leg and was the wrong size. I understand their business model but my last purchase did not show up despite the guaranteed delivery date of before Christmas. Save your money and buy from someone else!

Ordered a Halloween costume from zulily. Was shocked at shipping cost but went ahead as my daughter had chosen it. Item stated that had previously been £50. I ordered it for £18.99 plus postage. When it did not arrive after a month I emailed their customer service to find they had no record of order.
Thankfully as they do not charge until shipped I was not charged.
I then checked other sites and found the same item with the exact same photograph for just over £13 with free postage on a supermarket website. It stated had been £17.99.
Who is correct? I will be talking to trading standards to find out.

I have been mainly pleased with shopping Zulily, however there needs to be better descriptions of the merchandise. And I have experienced some major long waits for delivery. Poor Packing has caused damage twice on products I've received, my husband glued a jewelry case back together for me, I really should have returned it. The second incident I texted customer service who refunded the cost to my cc. So, I will probably continue to order in the future but I now know what to avoid in the future.

Basically, you never knew if your product was gonna be something amazing or something terrible. I've had slightly different items come rather than the thing I ordered and I have also have things come made of a different material than what was stated. I have also received things played very poorly. They used to work really well with you on returns but now their new return policy Has you paying eight dollars to send something back. To my mind, it's not worth it. I'm not ordering from them anymore and my business is going back to Amazon who has a great return policy.

I ordered from Zulily and could not have more disappointed. Such poor quality and poor workmanship that MAYBE would have been acceptable if I were a 12 year old. Everything from the stitching to the fabric quality were horrendous. I am not one to be too fast to say "no" nor do I usually get involved in writing reviews. But let me say this, "shopper beware".
I bought two dresses as a first time shopper. One was not stitched properly at the adjustment strap and was already falling apart. And... Check this out. Had untrimmed seams in the front that needed to tucked out of sight in order to wear it. Horrible. Just horrible.