Zulily

Many of the orders take a few weeks for delivery. Even though it says they take orders and then have them supplied by the manufacturer, I still had one cancellation after confirmation and payment. It did get refunded. In one instance, I received an email for free shipping if purchased that day. Coupon would not apply, customer service gave me a credit to offset the issue. I am careful about what I order to minimize issues. There are many good deals, but returns are not necessarily free of charge or for a refund. Be selective.

Zulily has made shopping a great experience for me. The site has great features like the favorites heart. I can choose what appeals to me. After I can go back and pick from my favorites. I can check reviews good and bad. I get detailed size, length, material etc. Most of the time the pictures show back & front. I have used their customer service by email and they are quick to respond and resolve issue. Every day there are more companies selling on Zulily's. I've purchased clothes, accessories, a rug, pillows, shoes, boots, towels, and gadgets.

This is a follow up to my previous review.

I ordered 5 articles. Not sure why but the order was split into two, one delivery arriving and the other one returned to sender as the courier company could not find address.

I contacted Zulily yet again, and did not even receive and apology this time, just advised that my money would be refunded which has been done.

I would not recommend them to any friends or family.

But if you don't like someone recommend Zulily, it will slowly drive them mad...

AWFUL! I have made some comments on some other reviews here. Same story... takes forever to receive the order. Order placed on 8/16, received part of it today, 9/9. Also, quality is not that great. Ordered some simple cotton outfits (dress/leggings) for my kids and the cotton was very thin (see through). Also, the sizing seems to be off. Perhaps that is just this particular manufacturer. I do a lot of online shopping, but I will now only do so from reputable sites. I wish I had read these reviews before I placed my order. I have not yet contacted customer service, so I cannot speak about that part yet. Zulily is no bargain. More like a hassle.

It fully a cheat! They say it's a good deal but believe me it's not! Moreover they refused to return back my money for the items has been broken after using 2 months! Some other items I've found much cheaper on other well established website! The customer care is awful, they don't help you what they do it is o help you to close your account down even if you expect still couple deliveries from them. Buyers stay away from Zulily!

BEWARE - what a rip off, ordered two jackets in a large because I wear sweaters under my coats here in Denver. My 12 yr old son could not even wear them they were so small. The puffer jacket stitching was so bad it looked worse than my middle school sewing assignment. Then I was told that I would have to pay to ship back and would get a store credit for the cost of the jackets only. Since I will never order from this crappy place again then no need for store credit. Will drop off jackets at homeless shelter, maybe a small child car wear these.

Ordered a gift on 24 November. It's now 28 December. The package was last tracked on 16 Dec. No traceable movement since. Customer service says they don't do anything until the item has been delayed for ten days. Time's up guys! Another life lesson and first and last time I use Zulily.
January 2017 update: customer service agreed that the package was definitely lost in transit. I was given a 10% discount off next purchase and a full refund was made.

I love Zulily, except for its insanely slow shipping. I ordered 3 maternity dress on June 13... It is now July 5, and I have yet to receive them. I mean, come on, I'll be in labor when these dresses arrive! :) It's a shame, as I would shop on this site for my soon-to-arrive baby all the time, but it's just not worth the risk that she will outgrow the clothes by the time they arrive. If you don't mind waiting a long time for things you spend your money on, it really is a good site with great deals.

I don't understand why people are having such a hard time with zulily. They say on their website that it takes forever to ship. Anyway by the time you get it, it's like Christmas! I just got almost all my order today, one item out of the maybe 8 things I ordered fit really weird, but other than that everything is great! If you READ the product details BEFORE you put it in your cart, you will see what the item is made of... Why is this so hard for some? I just can't believe I bought jeans on the internet and they FIT! Thrilled.

If you buy enough on here, you will end up with duds that you can't return. I am not a fan of their customer support, and if you're not 100% familiar with a brand, don't get it! It's probably a waste of $- they have a great photography dept that can make the worst quality item look tempting! No more for me! Go where you have the confidence that they will stand behind their product! Zulily won't. That's how they're making big bucks off gullible people!

Ordered several items--spoke with customer "lip" service because i was not happy with the quality of the items. They said they would happily refund my money and also provide return shipping. After waiting 2 weeks for return label and 3 phone calls I finally sent items back on my dime. I am now on my 4th phone call trying to get my refund... they apparently insist that you receive store credit, even though they originally promised me a full return to my original payment method. Not sure where the disconnect is, but you would think that an internet based clothing store would have their act together and would be able to facilitate returns to keep customers happy

I was really nervous about ordering from zulily because of the reviews but I finally took a chance and ordered two tops and a hat for my niece. All three were good quality and well made. There are a couple things you need to know before you buy anything. You MUST go by the size chart measurements, not the size. One company is three sizes bigger than what I normally buy, but it fits great. Also, the description tells you if it's made to order or will ship right away so you have an idea on how long you might have to wait. Shipping does take awhile so I only order stuff I don't mind waiting on. And I don't think I've seen an item yet that you can return. Most the items I've seen say they won't accept returns, probably because it's made to order. I have cancelled an order before and it was very easy. So far I feel zulily has been consistent with what they advertise and the quality is good. Add long as you read the information and use the size chart, you will be happy.