I have made multiple attempts to contact Zulily regarding packages sent back to sender because the delivering company was not able to enter the neighborhood. Strange but true. Apparently, Zulily does not think this problem applies to them nor does the shipping company. Regardless, I'm out approximately $75.00 since 7/2016 and no one really cares. So much for customer service. I had shopped at Zulily for several years. Not now! It's obvious that customer retention is at the bottom of their list.