ZulilyReviews 4,523

I have been ordering from Zulily for 3 or 4 years now, Customer service is great, when there was a problem with my order, they credited my account and I didn't have to send back the order, they told me to donate it. I check their web site everyday, love to see their deals. Shipment has been spot on with the dates they have given me for when to expect my item. Like reviewer A. C. before me, I am surprised tthat so many people are unhappy, I have had nothing but good transactions with them.

Im still waiting for my fall boots I ordered 3 weeks ago! It said they would ship in 2 days... I hope they arrive before the snowy season! I will not be ordering again from Zulily. For the price I paid I could have bought them in the store for the same price because now they would be on sale! And the savings really isnt all that great. I thought I would give it a try because the ads pop up everywhere. I wonder if they will ever arrive?

I'm shocked to see so many complaints against them. I adore Zulily! I check it once a day, I'm so addicted to it. Unlike a lot of these unhappy folks, I have been one of the lucky ones and always received my items that I ordered. Sure, it's not shipped instantly (practice a lil patience) & returns are nonexistent because they don't stock a warehouse like a typical store, which allows them to keep the prices low. Once, an item was behind schedule and they sent a nice email updating its status, but my package was still sent to me. Over the course of about ten orders from Zulily, they have always been great, nothing broken, sizing accurate to their provided charts, condensed shipments. No complaints here. And no, I'm not affiliated with them, just a happy customer. :)

I placed my first and second order within 2 days, i got 2 shipments very quickly with the items from both orders... I was unhappy with the fit and quality of 1 pair of boots... And my daughter's toddler size boots had a minor defect. Zulily credited me the full amout back for both items and told me not to worry about sending the items bac, but to donate them to someone in need. I sent a late email to them 11 pm and received the credit in my zulily account before 8 am the following morning! I thought that was great! Also i loved all my other items i purchased!

Zulily has some great deals when you can find them on name brand items. Beware of the return policy, however. I bought some Keen shoes and checked the size chart, but when the shoes came in, they were too big and fell off my feet. Trying to return them was a bugger - almost impossible. All I got was a credit, no cash back. Also, they charge your card right away, but you don't receive the item for sometimes a month. That's way too long. I couldn't go with 2.5 stars, so I took it down to 2 stars because of the hassles I've had.

I have had nothing but positive experiences with Zulily. There have been a couple of orders I wasn't happy with, and they were handled very well by them.

An example-had ordered a pair of plaid clogs. They came, but each shoe had the plaid going in a different direction. I emailed them with a picture, and they wrote back that they could see the problem, and I was credited, didn't have to return the shoes (donated them) and they gave me a $10.00 credit.

I am always careful when ordering clothes to check their size chart. It is different for each brand you order. Only have gotten one thing that didn't fit as I thought it would. Gave it to my sister who loved it.

Don't bother with them would be my advice to you. After ordering for 200$ and waiting 3 weeks for items, i did not like one item. Contacted them to advise me how to get the prepaid label so that i could return the item they said it is my responsability to pay for and then i will get a refund zulily credit to shop again :)) )). I had to report themto my bank as fraud as i could not deal with them anymore. The worst customer service skills and best scam ever. Will definetly not recomend even to my worst enemy.

I have not had good luck with clothes. I'm a XL and everything I have bought so far is far from XL. I just received a jogging suit that is a med at best. So disappointed because I liked the design. I'm expecting a coat soon and i'm very worried. I bought 2 pairs of sandals last year that are to big. I don't mind the wait but I would like the size I ordered. Have not had much luck with home goods either. I bought what was supposed to be luxury orthopedic dog bed and it was a as seen on TV dog cushion. I was given a credit for it but that's beside the point. It would be nice to get what you ordered.

I ordered it ms worth 400$ and all clothing items. All the sizes given when you choose an item are wrong! I ened up wasting so much money and im upset to the core. Esp tops worth 35$ and so - the quality is so bad, so BAD! The material is like a flimsy rag cloth. Horrrible! China made i wud suppose. When i found zulily i thot i found my forever shopping paradise and i was a fool id say. The top/dresses look something online and when u get them dey luk bad. Deceiving is the word. Plus their return policy is the worst EVER. IM SUPPOSED TO SHIP Things back somehwere ohio or penn or something. Can u believe after giving dem business worth 400 bucks and up i have to yet again spend my money to ship things bck due to their fault! And mind u sizes aint like one size up. Its like two three sizes smaller or bigger. I almost cried. Plz friends. Dont bother wth dese guys. Save ur money!

I have bought a lot on Zulily and some items were okay as far as quality goes, but recently I have had some really poor quality items. For example, I just received a comforter set that looked beautiful on the Zulily site, but I pulled it from it's packaging and I was mortified! It's made extremely cheap! Seams are not sewn close enough together, material is more like a cheap nylon, like the kind you would see with a child's cheap costume. The batting is free to move throughout the comforter. There are no spots that are sewn to keep the batting from falling to one corner. What appeared to be faux fur or fluffy ruffles in the pics turns out to be single strips of some sort of cheap material. Again, these strips are sewn on with a single thread and the edges are raw and already shredding. This comforter can never be washed, it would just shred! I guess I should just spend the extra money and buy the real thing from an actual retailer...

Let me start off and say I understand it takes a while for the items to show up at my door and that does not bother me. I'm also understand their policy that you can't return items, but form time to time when an item was defective I got a refund. I understand what Zulily is, but the savings they are provided are not wroth the money to me.

Lets be honest how many of us who shop online regularly have to send items back? I end up sending items back because of bad sizing, bad color, or they just don't look good one me. I tend to shop at stores have that good return policies and Zulily use to be the exception, the problem is the savings they are providing are not really worth the long ship time and crappy return policy. In the past year about 50% of the items I purchased would have gone back to Zulily if they were a normal retailer, but didn't. I go refunds for 25% of those items because they were flat out defective and the 75% went in to a bin for Goodwill. When I add up all the money I spent on items that went to Goodwill with the items I kept those deals are not as great.

I still buy things from time to time at Zulily but I now stick with home goods and brands I already know. Honestly I am unsubscribing from their mailing list and not looking back.

The reason zulily gets so many bad reviews is because people don't read or pay attention to why they take so long or can't accept returns. Unlike most stores, zulily does not house the inventory. They take your money within 3-5 days because they have to pay the brands to send everything in bulk and then send it to you. They get a discount for ordering in bulk (like costco) and you are paying the discount price. They don't have warehouses full of things and don't have a place to accept your returns that you didn't like. You have to use size charts, measurements and pay attention as many items come from different countries with different sizing. Anytime you order from overseas it takes longer. They clearly mark on the description pages the return policy, shipping timeframes and more. IF YOU READ

If you order from Zulily-be very very careful. Original prices are exaggerated especially on some of the clothing lines-you may get see thru knit material?!. I don't order Junk! Some of the shoes/boot descripts say they are leather and they are NOT. Just got a set of chairs that said suede-there is not a stitch of leather or suede in the fabric. The material is made to look like suede junk. So beware-I have ordered many many things in the past, but have cut back a lot due to quality and maybe down right deception. Be Careful!

This summer I decided to try out Zulily and purchase myself some womens clothing and shoes. First of all the order came all seperated with the 1st one arriving more then 30 days after I ordered it and the last took 60 days. All of the clothing was made of poor quality and most of the stitching on the clothing items was not correct or sewn overtop of seams. Obviously this clothes was manufactured in China or some low cost. Production country. I did not know this prior to ordering. The clothes all varied in fit. Some did not fit at all and others were way to big. The sandals i ordered fit properly but litlerally fell apart within a month of wear these averaged at about 50 dollars a pair. I have learned my lesson and will only shop from reputable stores online. I would not reccomend Zulily for clothing or footwear.