Christy B.

Let me start off and say I understand it takes a while for the items to show up at my door and that does not bother me. I'm also understand their policy that you can't return items, but form time to time when an item was defective I got a refund. I understand what Zulily is, but the savings they are provided are not wroth the money to me.

Lets be honest how many of us who shop online regularly have to send items back? I end up sending items back because of bad sizing, bad color, or they just don't look good one me. I tend to shop at stores have that good return policies and Zulily use to be the exception, the problem is the savings they are providing are not really worth the long ship time and crappy return policy. In the past year about 50% of the items I purchased would have gone back to Zulily if they were a normal retailer, but didn't. I go refunds for 25% of those items because they were flat out defective and the 75% went in to a bin for Goodwill. When I add up all the money I spent on items that went to Goodwill with the items I kept those deals are not as great.

I still buy things from time to time at Zulily but I now stick with home goods and brands I already know. Honestly I am unsubscribing from their mailing list and not looking back.