ZulilyReviews 4,523

I just placed my first order with Zulily. My sister is pregnant and I found some hilarious onesies that I had to buy. When I went through to purchase those items I saw the offer they have for masterpass. If you spend $50+ and sign up for masterpass they will not only give you free shipping, but will also take $15 off your purchase. After filling out all of the masterpass information my card was charged for the full amount with shipping included and I didn't get a $15 discount. I called the customer service number on their website thinking that it would be an easy 5 minute call and everything would be solved. The woman listened to my situation and asked if I had, for sure, filled out the masterpass information, I said yes. I was then put on hold while she tried to figure out what she could do for me. The solution she came up with was that she would zero out my shipping and then I could have a $15 credit applied to my account for my next purchase. A credit to my account? The money shouldn't have been charged on my card in the first place and the best they could offer was a credit? I told her that I wanted the money put back on my card and her explanation of why she couldn't, was that masterpass is a new thing they are doing and so there are still bugs. Apparently those bugs mean that they can't refund anything, even if you are charged incorrectly, so the only option is a store credit. I was so frustrated by the end of the call that I cancelled my order. That is essentially stealing and i'm not interested in supporting a business that treats customers so horrendously. I will not be placing any other orders with Zulily.

After wasting too much time registering to order, the first order I placed, well ahead of Christmas, was put on back order so many times I cancelled after four months. They gave me a"trying to keep your business" award of $25 toward the next purchase. I placed an order trying to use the $25 and every item either didn't come in the size I wanted or was permanently out of stock. At this point I didn't bother to contact them regarding my dissatisfaction; I just left the credit hanging out there. NO THANKS!

Just recieved my 4th purchase from Zulily. Don't know why I did it because the first 3 were very poor quality and sizes were not cut right. I quests the good price for these coach and chair slipcovers enticed me to do it. They both arrived 1 month after ordering with rips in seams. Coach cover doesn't fit my coach although the size is well within the stated size limit. Zulily doesn't take returns for money back and sometimes not at all. And if they do offer you have to pay for return. So I have to pay to return damaged goods they sent me! I think Zulily is selling from any vendor without regards to quality. They don't care as long as they get paid! I won't fall for them again.

I have been ordering from this site for over a year. I am a plus sized woman who does not just want to wear black! I love the clothing on here and most times I am satisfied. I also read the information provided that says " This order is made specifically for Zulilly so know it will take longer. They get items from all over the world and some come within days and some take weeks. If you want cheap clothing like anywhere else you buy you get what you pay for! I love that I can find very nice quality clothing and it is unique and some great fitting styles if you are bigger in the middle that do not make you look pregnant.

Nothing is perfect and I have ordered some of the cheaper tops or bottoms on here but I now know the best items and best made items, like the reborn collection, which is my favorite. Like all shopping you should always keep in mind... buyer beware.

I have made multiple attempts to contact Zulily regarding packages sent back to sender because the delivering company was not able to enter the neighborhood. Strange but true. Apparently, Zulily does not think this problem applies to them nor does the shipping company. Regardless, I'm out approximately $75.00 since 7/2016 and no one really cares. So much for customer service. I had shopped at Zulily for several years. Not now! It's obvious that customer retention is at the bottom of their list.

Cancerous materials! Do not buy from this company. You will get a warning on the recipt that says there are chemicals on their material that are KNOWN to cause cancer. I asked them how they could sell these types of clothes to childern and they said they would get back to me and never did. One of their tunics caused a burning sensation on my arms. These people should be sued for selling items for children. Some parents don't read their receipts. The receipts dont say might or maybe, they say will cause camcer. Some law passed for california that makes companies warn consumers, BELIIEVE IT. This company is as evil as Monsanto currently being prosecuted in the hague for crimes against humanity and the environment.

I have been with Zulily for years ever since they had premises in the UK and customer service in Ireland, (before they went over to America)...

They used to have great offers on items ranging from clothes, footwear to children's toys. Within the last 10 months I have witnessed their decline in customer services towards British residents. ( I have no idea how they treat customers from other countries) They have stopped offering us the good stuff and now only sell it to USA customers and some to Canada, Mexico, Hong Kong and Singapore). Nothing to do with items being too heavy, bulky or not satisfying British Standards. I emailed customer services to ask why we were no longer sold toys as we wanted to buy more than just books from their website and I received a rude and offensive reply back from someone who refused to put their name to the email. (Please not that this was just one member of Zulily staff who was rude)

I also noted that the only toy which they will sell in the UK cost 3 times the price which they were selling it on their American website. Even if you added 20 per cent for UK tax and shipping, prices are still inflated!... See for yourself by visiting USA website and do product availability and price comparisons with other countries taking into account their taxes.

Had shipping not been expensive (Zulily only charges £3.95) I would have gotten my family and friends in the USA to send toys to me which we can't get hold of in the UK.

Placed 2 orders. 1st order arrived & was so cheap & low end that I threw them away. (2 PRS. Boots for grandkids). I was worried about 2nd order! It took 1 month to get it, ladies wrap, 2 bracelets & 1 ring. Absolutely horrible! The ring looks like one that comes out if a. 25 cent machine. I'm not kidding! It's silver with a black stone. The metal easily bends and the silver scratches off! It is clearly marked "made in China". The bracelets appear to be for a child. I can't get them around my small 6" wrist! The ladies wrap, they call a duster, us so flimsy and cheap there is no way I will wear it. REMEMBER... no returns. They have this policy for a reason... they don't want this junk back!

I have an account there. I tried signing in but the pop up came back and refused to let me shop. I tried again in case I fat fingered, The pop up came back. I tried making a new account. The pop up came back. I tried signing in with Facebook, and again the pop up came back. This is not the first time. Since I set up the account I have never been able to get into your website and you know what? I'm not trying anymore. You've lost a customer. Maybe you should work on it actually letting people shop there.