Mary H.

I have been with Zulily for years ever since they had premises in the UK and customer service in Ireland, (before they went over to America)...

They used to have great offers on items ranging from clothes, footwear to children's toys. Within the last 10 months I have witnessed their decline in customer services towards British residents. ( I have no idea how they treat customers from other countries) They have stopped offering us the good stuff and now only sell it to USA customers and some to Canada, Mexico, Hong Kong and Singapore). Nothing to do with items being too heavy, bulky or not satisfying British Standards. I emailed customer services to ask why we were no longer sold toys as we wanted to buy more than just books from their website and I received a rude and offensive reply back from someone who refused to put their name to the email. (Please not that this was just one member of Zulily staff who was rude)

I also noted that the only toy which they will sell in the UK cost 3 times the price which they were selling it on their American website. Even if you added 20 per cent for UK tax and shipping, prices are still inflated!... See for yourself by visiting USA website and do product availability and price comparisons with other countries taking into account their taxes.

Had shipping not been expensive (Zulily only charges £3.95) I would have gotten my family and friends in the USA to send toys to me which we can't get hold of in the UK.