I'm shocked to see so many complaints against them. I adore Zulily! I check it once a day, I'm so addicted to it. Unlike a lot of these unhappy folks, I have been one of the lucky ones and always received my items that I ordered. Sure, it's not shipped instantly (practice a lil patience) & returns are nonexistent because they don't stock a warehouse like a typical store, which allows them to keep the prices low. Once, an item was behind schedule and they sent a nice email updating its status, but my package was still sent to me. Over the course of about ten orders from Zulily, they have always been great, nothing broken, sizing accurate to their provided charts, condensed shipments. No complaints here. And no, I'm not affiliated with them, just a happy customer. :)