ZulilyReviews 4,523

I understand that Zulily is the go between. It is their job to receive the items that were placed by us the consumer and to repackage and ship to the individual consumers. They are a HUB so to speak. But, does that mean that they take no responsibility on their end as to what is happening with all of these packages that will now, not make it for Christmas Delivery that was guaranteed. The least of which is false advertising? To say that I am disappointed is being very kind of me.

I wish I would've read these reviews before I decided to trust this company with my Christmas shopping. This is my second year with them and last year there were some near misses but the company took care of it and I received everything in time. This year, I placed an ordered on Black Friday because I know it takes them forever to ship. On 12/19 I received an email that it was s ship direct from manufacturer and that it would not make it on time. They couldn't give me a reason, so they refunded my money and gave a a $20 credit. The next day I decided to use my credit on some last minute items that had guarantee delivery by Christmas. Just tracked the order only to find it will not arrive until after Christmas! Burned twice in the same week! Not again zulily, I'm done with you!

Ordered 6 items on 11/30 with "Guaranteed Christmas Delivery." My own personal experience my orders would come about 21-30 days later, which was ok, sort of. I emailed zulily on 12/17 asking for a date it would arrive..."its on the way, absolutely it will arrive before Christmas." its now Dec. 22, i received an email stating my orders wont come until after Christmas! WTF?! If zulily told me by email on 12/17 it wont arrive, or i wouldve taken a "it probably will arrive" i wouldve been ok with that, bc i have enough time to shop for 6 girls! I now dont have time, christmas exchanges start today. Ive told myself before that i wouldnt order from zulily again, but i gave another chance bc it guaranteed a by Christmas Delivery and price was cheaper. This time... Done with Zulily. Ive deleted their app and unsubscribed from their emails. LOVE AMAZON PRIME and will pay $5-8 more for 2 day received! Bye Felicia

I did a lot of Christmas shopping on this website this year. I bought the same item for 9 friends/family. I placed this order on November 27th with guaranteed Christmas delivery. I just received an email stating that many of the items I ordered for guaranteed Christmas delivery will now be delivered after Christmas and how "unfortunate" this is. There was absolutely no mention of any compensation for the wait or the fact that I will have nothing for my nieces and nephews to open for Christmas. Of course they did mention I could return the items once I receive them for a refund, I'm sure that will lessen the blow for my family. Now I will have to pay God knows how much for shipping to 5 different addresses so that they will get the present after Christmas once I receive the item, whenever that may be. I am extremely disapointed with my whole zulily experience. I would have never purchased these items if they did not have the clearly stated guaranteed Christmas delivery banner. I would have at least expected some form of compensation for this other than an offer to return the item. Who the hell is in charge of this company? I will definitely not purchase from this website again. Buyer beware, a guarantee on a shipping date from zulily is absolutely worthless.

Placed an order almost a month ago and was guaranteed that it would be delivered by Christmas. (the only reason I bought it from Zulily) 2 days before Christmas and I get an email stating they won't be delivered until after Christmas! These were my primary gifts for my daughter. Could've gotten them off amazon but because Zulily was a little bit cheaper, I decided to take the risk. Never again! Now there's no time to ship them from amazon either. I'll definitely never be ordering from them again!

I ordered something with the PROMISED DELIVERY BY CHRISTMAS on Dec. 2.3 days before Christmas they send a message that it will not be there in time. I sent an email to customer service demanding an explanation and they not only didn't respond, but they cancelled my order. What a joke. When I called Customer service the guy read off of his little b. S. customer service card " I understand your frustration ma'am, but there is nothing that can be done." WOW! For a large Company, they sure are unorganized and unprofessional. I would give them a big zero review but they are only letting me pick from 1-5

I ordered 4 items on November 28 and 4 more items on December 2 all of which were guaranteed Christmas delivery. It is December 21 today and I have received 2 items. I got an initial delivery date of December 19, then the 20, then 21 and so in until today when they are now saying December 24. One item is still in Hong Kong! This website is a joke! Will never order from them again! December 24, that gives me essentially no time to have the gifts ready for my daughter. She is essentially going to have nothing under the tree! Thanks Zulily for ruining a 7 year olds Christmas!

Just after Thanksgiving I ordered several items, this was my first experience. About 7 days later, received about 1/2, the items, immediately I called, and they said the rest would be sent in about 3 days. Okay no problem. Today is the 21st, and because of being so busy and out of town for a few days, I had forgotten, thankfully I remembered today. So they blamed the post office and said it would not be here until the 27th of December. Will never order from them again. This is ridiculous and uncalled for.

The heading says it all. Waited 2 1/2 weeks for delivery, which wasn't too bad, but you can imagine the disappointment when you go to try them on and one fits beautifully and the other one makes you feel like Cinderella's ugly stepsister. I now have a mismatched pair of boots sitting on my table waiting to go in the garbage, when I get the nerve to do it. Such a waste. Can't even donate them. For the inconvenience they offered me a $15.00 credit on my next order. As if.

I have ordered numerous times from Zulily. Sometimes the shipment takes so long to be delivered, I forgot I had even ordered something.
I have so far been lucky on the quality of items I've selected. However, twice now I have ordered something and midway in the shipping process, Zulily changes items on my order. After the first time it happened, I have started taking screen shots of all items I ordered. The second time it happened I noticed the picture and item description changed the day of shipment.
Also I noticed 2 items that I ordered with the "Guarantee by Christmas" promise, changed midway. I have the screen shots of my order where it clearly states under each item they will be delivered by Christmas, then weeks after the order was placed, the "Guarantee by Christmas" has disappeared from order.
Does anyone know what the guarantee is? They guarantee delivery by Christmas or we get our money back, they credit us our shipping? What's the fine print on guarantee?

I thought their concept was terrific until I saw how it actually worked. I got a tunic top that wasn't near the colors described, and the fabric was beyond cheap, not to mention that it took 2 months to arrive, from China. By then, the weather was too cold for a summer tunic. I called to complain, so they gave me a store credit after I sent a photo of what I actually received. I then used the credit to use another item, which didn't carry the caveat that it required extra time as it was made to order. It might as well have been, as it's been over a month now, and it hasn't even left Hong Kong. Very poor quality control and extremely slow shipping.

Zulily claims that it is swarovski crystal jewelry however, when I received my products, packages said "made in China" and the quality was so poor, I could have bought it at a local retail store and paid a lot less! DO NOT believe the slashed through pricing scheme! I was so excited when I would see 98.00 slashed out and instead, a new price of 14.99! Of course who wouldn't want to pay that for a swarovski jewelry! But trust me, it is a total ripoff.