Kimberly C.

I have ordered numerous times from Zulily. Sometimes the shipment takes so long to be delivered, I forgot I had even ordered something.
I have so far been lucky on the quality of items I've selected. However, twice now I have ordered something and midway in the shipping process, Zulily changes items on my order. After the first time it happened, I have started taking screen shots of all items I ordered. The second time it happened I noticed the picture and item description changed the day of shipment.
Also I noticed 2 items that I ordered with the "Guarantee by Christmas" promise, changed midway. I have the screen shots of my order where it clearly states under each item they will be delivered by Christmas, then weeks after the order was placed, the "Guarantee by Christmas" has disappeared from order.
Does anyone know what the guarantee is? They guarantee delivery by Christmas or we get our money back, they credit us our shipping? What's the fine print on guarantee?