I wish I would've read these reviews before I decided to trust this company with my Christmas shopping. This is my second year with them and last year there were some near misses but the company took care of it and I received everything in time. This year, I placed an ordered on Black Friday because I know it takes them forever to ship. On 12/19 I received an email that it was s ship direct from manufacturer and that it would not make it on time. They couldn't give me a reason, so they refunded my money and gave a a $20 credit. The next day I decided to use my credit on some last minute items that had guarantee delivery by Christmas. Just tracked the order only to find it will not arrive until after Christmas! Burned twice in the same week! Not again zulily, I'm done with you!