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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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The shipping out weight the cost of shipping the item back so I took less and kept the item which now I will give away, not a good return on investment.
Products are lighter in weight than expected but beautiful designs and colors true to photo
Delayed product shipment resolved fully to my satisfaction
I would really like more detailed search to be provided. For instance, I wanted something with cats on it but I had to go through a lot of clothing before I could find something with cats on it. It would be nice to see all the items with cats at once.
The sweater I received looks nothing like the picture or what I thought I was ordering. I was disappointed in what I received
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered an oversized, full length sweater for my wife for Christmas. I received a waist length sweater that was no where near what I ordered. When I contacted the company they first tried to say the shipping date was past 30 days, and I couldn't return it or exchange It. When I told them is was a Christmas gift that was ordered early (due to shipping times) and that the gift wasn't opened until Christmas, they said they had sent the correct item. Below, one can see the difference in the sweaters. The first sweater is the catalogue photo, and the second is the sweater I received. Not sure why the second photo won't show right side up. I uploaded numerous images rotating the image each time.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Half the tops were too big and both leggings way too small. Doesn't pay to ship back.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Absolutely nothing fit, so sizes are not as advertised. Order took a month to arrive, with no emails. Talked to customer service and it was the worst service I have ever received. And I worked customer service for over 40 years, so I know bad service. Pictures of products
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
If you need to return, you can contact the customer service for a return label. Once we receive the parcel, full refund will be proceeded to you in one week.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It took entirely too long but I did not realize it was coming from China, and the pants did not fit.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Yup. Customer must pay for returned merchandise. The cost is over $80 for shipping to their center.
Please note that "Xinjiang detainment center" is not true. Please do not be manipulated by the media and only see what they want you to see.
Customer must pay shipping for returns and it is a whopping $45 for shipping to China. The company uses a US URL to deceive you and they won't tell you the return address until you place an order, but they are based in China. Sizes are often wrong, so you are likely to need to return clothing items. RUN SCREAMING FROM THIS SITE! POSITIVE REVIEW POSTS MAY BE FAKE.
Easy to order. Surprised of the quality of the merchandise. Colors are a little off from the pictures, but ok with. Would order again. Does take some time to receive purchase.
Great Selection, low prices. Unique styles, easy shopping experience
I feel deceived about the discount code. I was supposed to receive a 50% discount but I did not.
I feel deceived about the discount code.
Love the items I ordered. Thank you for the prints and great looks!
For some one not computer savvy, it was very easy.
I returned my items which took forever to receive from China. Not only do they make you pay for shipping back to China for a return but they never give you your money back. Most of their stuff is junk. The leggings were see threw and the boots were made of plastic! Beware of these people!
Sorry for any inconvenience caused.
As we check, we have not sent you the return label yet, but you returned the items t the address on the parcel, which is not our return address and we cannot receive that parcel in this case. Next time please contact us to get a return authorzation before you actually return something. Thanks for your understanding.
Once we receive the parcel, full refund will be proceeded to you in one week.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Your flash deals is not very forth coming with info. Re: how it works. Doyou onlt get ONE flash deal when you meet some minimum or can you combine these deals with the one minimum? Website is easy to navigate. Like thefact ehat when I go off a page it rmembers where I am and I do not have to start at beginning. Good job programers
Thank you for your feedback and sorry for any inconvenience caused.
Flash deal items are already discounted and you purchased them in the discounted price. You can include many flash deal items in one order and each of them are in discounted price.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The merchandise was not what I expected.
The sneakers lacked the quality that was shown in the picture. This is my first time ordering so I didn't know what to expect. I'm returning them and requesting a refund.
Receive shirt with a run in the cloth…it looked used, the other shirt the color and material was not as expected
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love the clothing styles. Will wait to see the fit and quality
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your parcel was held in customs and thus delayed. We do apologize for this and we will keep improving.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!