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Yup. Customer must pay for returned merchandise. The cost is over $80 for shipping to their center.
Customer must pay shipping for returns and it is a whopping $45 for shipping to China. The company uses a US URL to deceive you and they won't tell you the return address until you place an order, but they are based in China. Sizes are often wrong, so you are likely to need to return clothing items. RUN SCREAMING FROM THIS SITE! POSITIVE REVIEW POSTS MAY BE FAKE.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
You must pay the shipping cost for returns to CHINA! I purchased a pair of fleece lined tights as a Christmas present, then they made me submit photos of the item, then they told me, 'you should give the item to a friend. The shipping cost is very high and it will take us a long time to process your refund'. In other words, tough luck buddy. They pretend to have a return policy that makes sense, but the reality is that the shipping to China is more than the value of most items you will purchase here. USPS cheapest way is $35, UPS, and FEDEX even more. They don't have a state side consolidator to lump their returns and lower your cost. GOOD LUCK - I hope it fits.
Tip for consumers:
sizing is off - it is small and based on China body types. If an item doesn't fit, you will lost money paying for return shipping. Good luck!
Products used:
tights
I put in a bid BEFORE the auction and a bid from the floor 8 hours later for the SAME amount as my high bid was awarded the item. I questioned them on this and they told me it is up to the auction house which bid is awarded the lot regardless of who submitted the first bid. HUH? That is not an auction, it is a lottery.
Tim L.'s review of Zolucky earned a Very Helpful vote
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Please note that "Xinjiang detainment center" is not true. Please do not be manipulated by the media and only see what they want you to see.