Zolucky

This is my first order from Zolucky, so I cannot discuss the merchandise quality, but the advertising was good and the ordering process amazingly clear and devoid of maddening confusions. I am tearfully grateful.
Now that I have my merchandise, I can be more specific. The shoes and socks came promptly and are of excellent quality, very much as advertised. The dress was the reverse. It took forever to arrive and was unwearable.

The sizes are all over the board. I ordered by the sizing guide on each item, and I ordered one in Large and the rest in Extra Large. Two tops that were XL fit me perfect, three tops that were XL were WAY too tight, more of a medium size. The one I ordered in large is really a small. I will be giving all of the shirts away as gifts except for the two that fit me. Returning is just too much trouble. On the plus side, the printing on the shirts is done well, the material is nice, and the shirts look great hanging up... just not on me.

Dress is not as it shown in the ad. https://zolucky.com/products/casual-sleeveless-cotton-blend-dresses The light brown fabric is the only thing at the top & it is almost sheer... the rust colored liner is not there. The sheer fabric is the basis of the dress with the other fabrics just attached to the bottom only by seam instead of underneath. The sheer fabric does not swag over like the photo since it is a seam. A slip is a necessity since it is so thin. It is also like a sack instead of being tapered at the waist as shown in the ad. Disappointed to say the least!

I have had bad experiences with Companies I have never delt with but decided to take another chance, I would tell you that if the tops I ordered come to me and look like they do online and the quality is good, then you will have a lifetime customer and I will tell everyone about you but if I have a bad experience it will be too bad on your part because you will not get repeat customers, I am hoping for the best! Been burned because of quality, I am willing to pay more for quality! The clothes you show look absolutely adorable! Keeping fingers crossed!

Returning items is not easy. Really impossible. I have to pay for return shipping to China, way too expensive. There should be an easier way for returns. One of my items was canceled and not received in the shipment. A refund should have went to my PayPal account at that time. No refund to date for that item. The 15% offer to not return the items is absurd. That would mean I would get $20. I am returning the items because I can't wear them. The fabric is of poor quality. The sizes not comparable to United States sizes. I want to return all but (1) item. Prices are great but I know why now. You get what you pay for!

Shortly after I ordered a dress (identical to one I just ordered but a size smaller) my credit card was hacked. Then I got the dress which was the right size at the bottom, but the sleeves/torso was more of a size 16-18. I ordered a size up. If these don't fit, you will receive ALL FOUR (4) back and I will not return as a customer. If my card is hacked again, this site will be reported for credit card fraud.

I was pleasantly surprised when I received a response from Zolucky regarding my questions about shipping. I am satisfied with their response and their willingness to solve any problems I had with their product and with their shipping.

Shopping at Zolucky was a bit worrisome. There was no tracking information. This morning sitejabber sent an email inquiring if I had received the order. I had not.
Then the package arrived this afternoon.

My first experience with them went well. My second was a total regret. The item was huge and boxy and unwearable. Nothing like the photo. They force you to return overseas for a huge shipping cost with a 25% only refund. Never again.

I ordered a sweater, it took 3 months to receive it. When it finally arrived, it smelled like sewer water. Here is how Zolucky settles their complaints.
'Our return center is located in Guangzhou, China. Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 20% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.'

What I say is BEWARE OF WHAT YOU ORDER

The website was easy to use but the back button doesn't always take you to where you were before but instead back to the beginning. That was a bit annoying.
Shipping time was a bit longer than I expected.

The quality of the clothes in this online boutique is excellent and both the images on the web and the description are true to life. The size fits the measurements well. The clothes I ordered are beautiful, the communication with the store is good, and the shipping is fast.