My shopping experience has been easy and convenient. It's easy to read Zolucky's directions, which is the main thing when you're checking out. And if you want to remove an item from your cart, the removal button is just to the right (in the cart). You press it just once and the item is taken out. I've had to hunt to remove items in other online stores. So, this is a big plus. Of course, I added another item, which was a little more to my liking. Thanks.
My shopping experience has been easy and convenient. It's easy to read Zolucky's directions, which is the main thing when you're checking out. And if you want to remove an item from your cart, the removal button is just to the right (in the cart). You press it just once and the item is taken out. I've had to hunt to remove items in other online stores. So, this is a big plus. Of course, I added another item, which was a little more to my liking. Thanks.
So far, Zolucky did not do anything to solve my problem. They contacted me saying they would reimburse me but only after I deleted my review. This is not how things are done! It's clear that they had no intention of reimbursing anything.
Besides the poor quality of their products, they are not reliable.
I am giving one star because I can't give less. On the website, the shirts seem so beautiful: dressing well, beautiful stamps and the description of the product I bought said 100% cotton. However, I was extremely disappointed because I bought two shirts for myself and one as a gift for a friend but there is no way I am wearing or giving anything as a gift. The fabric is a very cheap synthetic material and the stamps, really? They are very pathetically horrible stamped. I mean you could wear them to stay at home if they were comfy, which they are not, but wearing such horrible products, no way!
I received email confirmation of my order. Tracking of order number indicated it was delivered, but nothing was delivered to my address. When I contacted zolucky via the online customer service chat, I was basically told nothing would be done.
Dear Customer,
Sorry to hear that you have not received your order.
We have looked into your order history and can confirm that the order you placed has been shipped and delivered.
If you have not received it, we recommend contacting your local USPS to check on the status of the delivery. Alternatively, please feel free to contact us via email, and we will be happy to assist you in tracking down your package.
You can double check the order tracking information on this page https://zolucky.com/order-query after filling in your email address and order number.
Thank you for being our customer! Our apologies for any inconvenience this may have caused. Wish you have a nice day!
If you need additional assistance, please feel free to contact us by email at service@zolucky.com
Best regard,
Mandy
ZOLUCKY
I enjoyed shopping and seeing all of the summer fashions. I did not like that I had to be careful with ordering the correct size! Each item is sized different and I am hoping that I ordered the correct sizes.
I enjoyed shopping and seeing all of the summer fashions. I did not like that I had to be careful with ordering the correct size! Each item is sized different and I am hoping that I ordered the correct sizes.
Delivery took a very long time but the two dresses finally arrived. The dresses fit nicely and are as pictured. However, the material of the dresses is more like a scarf material than a dress material. Not what I expected.
I have always bought in this website and I am very attentive to the good discounts they offer each season, since their clothes never disappoint and meet my expectations. I am very happy with all the clothes I have ordered
I bought a dress to go to a birthday invitation and was very impressed with it! I received so many compliments about the dress that it was great to be able to return to this website a few days later to buy another one like it.
Their shipping is the fastest and they have excellent customer service. Usually I just write an email and it is very nice and easy. I am very happy that it is so fail, it means that I can buy a lot more!:-)
I love it, it's my favorite online fashion store. I bought the light green dress. I absolutely love it. Fast shipping, free shipping. No problems, arrived in two weeks. The dress is of high quality, beautiful. I am so in love with my purchase
Dresses turned out not to be appropriate for the wedding I was attending. Now I need to return them or take the measly 15% they offer to keep them. Not sure I want to pay the cost to send back to China. Still debating.
It is not fare you give a discount then, it jumps up again and continues to get more expensive by the time you check out! What started at $23.00 end up check out to be actual $28.98! What happened to the discount?
Dear Customer,
We apologize for any inconvenience caused by price.
What started at $23.00 is the price exclude shipping fee.
We offer free shipping for orders over $79, excluding final sale items, shipping fees, and coupon or discount codes. Unfortunately, as the amount for your order (excluding final sale items, shipping fees, and coupon or discount codes) is less than $79, a shipping fee is required.
We hope this clarifies any confusion about the pricing of your order. If you have any other questions or concerns, please do not hesitate to contact us at service@zolucky.com.
Best regard,
ZOLUCKY
Would have liked to see shipping charges before had to order, not clear when you are ending shopping!
I found what I was looking for, but I was not happy with the shipping cost or the overall shipping procedure. Better communication and updates on the things ordered would help the customer greatly. The customer chat line was excellent, I don't remember the names of the two women who helped, but they found the information quickly and were very efficient and accurate.
I was very disappointed in the quality of the fabric. The colors were so vibrant on the website. The colors are very washed out except for 1 red sweater. The return policy is horrible. I complained and the email they sent me was in Chinese! The size Small is large. Out of 5 pieces 2 fit and 3 of them were too big. All fabrics were cheap except the red sweater. I will probably eat the cost and never order againHB
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Shipping price is much more than expected. I also wanted to return items as they did not fit properly and was told that along with the return shipping price I may also have additional charges and possible custom fees. Also one item I ordered was advertised as a sweater. It was not. It was just a polyester shirt.
Thank you for your feedback. Items need to be returned to our fulfillment center, we are sorry for any inconvenience. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
We`ll forward your sincere feedback to the relevant departments and hope to optimize our return policy.
For your order, we would love to communicate with you. Please kindly check the resolution we sent.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!
I have ordered several dresses and sandals. They have all arrived quickly. Most are comfortable. I really love how fast my orders arrive. I have received several compliments on my dresses, I was at a wedding and I was wearing a very comfortable pair of sandals while everyone else was complaining of foot pain.
Great variety of clothes and other products to see me cute! And also great offers. The range of clothing and products is excellent, as well as the reliable and safe purchase. The website offers great deals. My shirt arrives in good time and in good packages. It was also nice to have received little surprises.
I ordered a jacket - after 3 weeks i asked what had happened to my jacket - they said they were backordered and had no idea for how long - i ckd back in a week and they cancelled my order - it was such a cute jacket - im so disappointed with the customer service - i cant recommend this to anyone
Dear customer
We are sorry to hear that you had a negative experience with our online store and would like to address your concerns regarding your order.
Regarding the delay in shipping your jacket, we apologize for any inconvenience caused by the backorder. Sometimes hot sale items require more time to prepare before shipment, and we understand that this can be frustrating for customers who have been eagerly anticipating their order. We apologize for the delay in communicating this to you and any confusion that may have caused.
Regarding the cancellation of your order, we found that you had contacted us via email to request a cancellation if your order could not be delivered by October 14th. As we were unable to guarantee delivery by that date due to the backorder, we processed your cancellation request as per your instructions. We apologize if this was not communicated to you clearly or in a timely manner.
We are sorry that we were not able to fulfill your order, and we understand your disappointment at missing out on the item you had your heart set on. We value our customers' satisfaction and strive to provide excellent customer service, and we apologize for falling short in your case.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
My husband ordered two tops for me. The product is poorly made, and the shipping fees are outrages, and they would canceling the product. They still continue to send it. It was a big lost around, and the customer service is poor. Again, run and stay away from this website.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I ordered three items from them. None looked like the online photos, but worse one dress had a crocked neckline the other dress had a sleeve sewn in with a pucker. When I tried to return they offered a discount for me to keep them or it I wanted to return it had to be back to China. Even at a discounted price, the items are not wearable! I tried to file a dispute with my Credit Card company, but the merchant disputed my claim and said that I received the merchandise that I ordered. NEVER buy from them. Their clothes look nothing like they are photographed.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had the pleasure of buying a beautiful dress. I made a mistake with my measurements and the online boutique notified me to correct my measurements. After my many mistakes. I received my beautiful dress in a timely manner. I would recommend it to others, I am very happy with my purchase here.
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to let you down.
I will forward your feedback to our relative dept as well to improve the products and service.