The item that I got was FAR inferior to the picture. I think they must have been taken with a 3-D camera.
Was nearly impossible to return and when I sent a message, they obviously didn't carefully read the message and sent me instructions that didn't apply to my situation.
I will never, never, never but from them again.
My 10% discount was not applied I did not know communication with the company was so limited so I had no idea if I would ever receive my order. Also the one communication I did get said when my product arrived in this country I would be notified. I ordered T shirts!
Pretty good for the first time. However the dress arrived later than the date anticipated. I was going to wear it for a wedding but it did not arrive on time.
When it arrived I tried it on and it was too long. I will have to sew the hem up. I was most interested in the type of material used as I wanted a no-iron material but the dress was not polyester, I will have to iron it. If there are ways to identify the material as wrinkle free that would be a winner for me.
I ordered this dress Women Paneled Vintage Cotton-Blend Summer Dresses. So pretty in the picture, if only it looked like that when you get it. The dress I got doesn't have the panel underneath which looks like a second shirt. All of the pieces that look like they are overlapping in the picture are just hanging there on the dress! The dress looks like someone forgot to finish it... really?
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Good jeans. I bought some good jeans at the beginning of the year in this online boutique, it was easy to find what I was looking for, but I was not sure how the jeans would fit me since I do not have the same body type as the models, but in general the jeans fit Really beautiful
This site shows beautiful clothing with good fabrics like knit sweaters or cotton-blend tees and sweatshirts, and great details like real embroidery. BUT THEY BAIT AND SWITCH! What they send are cheap, thin, shiny polyester fabrics with stamped on patterns. Even the patterns are not done in the nice palettes shown on website. They are garish and bright instead of pretty, pastel, subtle. NO EMBROIDERY! No knits and no cotton blends! Save your hard-earned money and BEWARE! They are thieves who will send terrible products. In the photos, the left one was supposed to be a knit sweater; the one on right was supposed to be a cotton-blend sweatshirt knit. They are both thin, shiny polyester, and they are not the only items which were swapped out this way. ALL ITEMS WERE! And this is the second time I gave them a chance. They did it both times. Also, the item numbers on the order confirmation are not searchable for the same items on the website.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The quality of the clothes here is very good, the measurements and sizes are correct, besides that the clothes and shoes they have are not found in the physical stores of my city and that seems a plus, since you can buy clothes on the internet at a very affordable and economical price.
I didnt like the fact that I could not see any customer reviews.
Its awful they offer a 15% cash return only on items, or you can send the items back and be charged shipping fees to China! Who knew that I. So they just screw you royally, dont count on any return,
It will cost a fortune to send the stuff back. Worst place Ive ever delt with!
Thanks for your comment.We send the item as described. You could contact us for the return label if you don't want to keep the items.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
I didnt like the fact that I could not see any customer reviews.
Very satisfied with the way this wqebsite's service dealt with my issue with my shipment, I will definitely go online shopping to this page again. I ordered a dress that arrived in a few days; The dress was perfect, but unfortunately it had a small flaw. They sent me another dress in record time, which was perfect. Very happy.
It took a very long time to receive the order and little communication from the company. When the clothes arrived, I was disappointed that the dress fabric was much thinner than I had expected. I have to wear a slip under the dress in order to not see through the dress. The fabric is cheap.
So easy to navigate and checkout. I was a little disappointed I thought the shirt was embroidered but it wasnt. It was made out of different material that I thought it was as well. I do believe its my fault I didn't read the full description of the shirt. It is very pretty though.
The quality of the clothes in this online boutique is very good, the measurements and sizes are correct, in addition to the clothes and shoes that are not found in the physical stores of my city and that seems a plus, since you can buy clothes at a very affordable and economical price and also of excellent quality.
Incredible clothes and trends in this online boutique. What they offer is the best. I have bought several garments and it is always good to have fashion references and what else to have quality in one place.
The entire online process was very easy. I thank the customer service, I had to return the dress because unfortunately it did not fit, the size was not mine. The change was easy and hassle free, it is a nice dress that was worth the wait, I will buy it again, I highly recommend them.
I was totally disappointed in the quality of the products. It was not an easy process to return and it was at my cost for the shipping to return. Shipping was expensive so I will never purchase from this company again. Still waiting for my refund.
Dear Customer,
Sorry to hear that the product does not meet your expectations.
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products to reduce the inconvenience of returns for our customers.
Also. Please note that the cost of return shipping is determined by shipping carrier and we do not charge these costs. We understand that return shipping can be expensive, and we are continually exploring ways to reduce these costs for our customers.
Per checking, your return package was delivered. Thus, we will issue the refund to your original payment method in a week. Please wait and check by then.
Sorry，We do not support telephone service currently. But we will consider this in the near future to meet the needs of customers. We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com or chat.
Best regard,
Mandy
ZOLUCKY
First time I've ordered from this company. Lots of choices and great prices. Hoping all I've ordered works!
It took me two hours to get the order I wanted. I was trying to order two pairs of shoes different colors and that was hard to navigate on your site. I wanted to order more items, but I got tired of going back to the page looking for what I wanted.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It took me two hours to get the order I wanted. I was trying to order two pairs of shoes different colors and that was hard to navigate on your site. I wanted to order more items, but I got tired of going back to the page looking for what I wanted.
I ordered 2 blouses and a pair of shoes. The shoes are so cheaply made with hard plastic on the bottom that will make me slip and the wrong size with no arch or padding in them. The blouses that I ordered are awful as well. They make it very hard to send this junk back to them and they know people most likely won't send it back because they only give you a short time to send it back and you have to pay for the shipping again and have to get approved from the website to see if you can send it back. I made the mistake of ordering from them but I will never order from them again and I told my daughter and friends not to as well.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My order arrived on time, I could see its delivery status at all times, and when my dress arrived I was delighted, the color, the fabric for me was perfect. I read the size recommendations and the perfect size would have been s, but for fear that the garment would not fit me, I asked for m and this is quite loose, I still love how it looks.
Would you say this is an accurate representation of the product you expect to receive? If you want to return it, you have to send it back to China at your expense -OR- they will give you 15% back on your purchase. Outrageous.
Thanks for your comment. We send the item at the first time when the order is ready. If you don't satisfied with the items, pls contact us for returning.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
I was extremely satisfied with my online purchase here. It was entirely that I needed it. I had a small delay with the delivery, two more days, in any case, it was not a problem. With all my clothes I am especially happy.
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry for the inconvenience.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
You may check how to submit return request via https://zolucky.com/information/returns-exchanges
Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at service@zolucky.com.
Best regard,
ZOLUCKY