Selection and price; please add more description of item. For example: pants can be cuffed and buttoned with the loop to wear as capris or left down to wear as ankle length pants
Great suggestions, affordable pricing, sizing info helpful and terrific selections
I would have appreciate an email confirming my order. When I wrote to check on my order I was informed I did not have one yet, my funds were dispersed to your company. I contacted my band and made a complaint. My order came a few days ago. Two of the dresses do not fit. I contacted your company and was told not to return the merchandise, as my funds have already been returned to me. I have since made another purchase and have not gotten a confirmation for that order.
The last time I ordered, there was not record of my order, yet the clothing arrived. I hope I get confirmation of my order as soon as possible.
Based on the chart, I ordered a large, and it was more like an XXL. I should have ordered a medium. Very disappointed that it is way too big, and the cost and complex requirements to return the top for a medium size is prohibitive!
First purchase I will know more when I receive my ordered item. Item was very very small for a 2X. I only wear a! X, but because of the reviews, I ordered a size larger. However it wont even go past the outside of my breasts to button it. I have checked the website to return and they make it so hard, I will never order from them again.
I ordered a pair of pants but they were way too big and I did not like the fabric. I contacted them about returning them. They told me to return them at my expense and they would decide about a refund. I have not heard from them.
I have been trying to purchase these pants for two weeks. I still don't know if I've got them ordered or not. And I had put several things in my basket, but did not want all of them, but it wants to say that 0 200 and some odd dollars for those items which I did not order, I just feel like it's a mess will order from Amazon from now on
Nice looking dresses. Did not know they were made in China. They broke the order into 2 shipments. The first one took almost 3 weeks to arrive. The 2nd was going to take and additional 15 days. Trried to contact them vis their web sit but it was impossible. No response from using chat and was unable to email them. Finally contacted PayPal and they were able to contact the company and cancel my order. Thank You PayPal. Stay away from this company.
Lots of selections at reasonable prices. Did not like their coupon policies.
The delivery time was unacceptable. It took over a month to receive this order.
Upon receipt, the printed top looked great from the front, but I was so disappointed when I turned it around to see that the back was a solid color, cheapening the overall look of the top. The second item on the order, the printed long dress, the print certainly did not look like the one in the photograph.
Overall, I was disappointed with my first experience with Zolucky. Hopefully the second order will be better, however, it has been almost a month since it was ordered.
Ellen Peoples
Not enough clothes I like in my size. It takes a long time to go through everything. I like the size chart. It could be different with different clothes. It is very helpful. I would like to see your shoes/boots come in wide and e-tra wide sizes.
Nothing about the product looks like the website. I am very unhappy with the product. The items did not look like the pictures. The sizes were way off. To make matters worse, you are only allowed 15 days (entirely too short) to return them. I contacted the folks to make the return only to find out that with the costs associated with the return the let me know it would cost as much to send them back as I would get. Really bad. I will never buy from them again. The pictures looks so good that it is nothing but deceptive.
Thanks for your comment. We will send the item as described. Upon checking, we can't find your order. What is your order number?
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
I ordered a sweater, a ring, and a pair of pajama pants for my husband. The sweater was okay, but did not look like the picture. The ring I received was not like the picture at all, and the pajama pants would only fit a child under 10. I was really disappointed as these were all Christmas gifts. Additionally, the items did not arrive until two weeks after Christmas. Will not order from this site again.
This online boutique always offers an excellent service for buying clothes online, and its seasonal discounts plus its occasional additional discounts make it worthwhile. Thanks again for your impeccable quality and excellent communication.
The quality of the clothes here is very good, the measurements and sizes are correct, besides that the clothes and shoes they have are not found in the physical stores of my city and that seems to me a plus, since you can buy clothes in the internet at a very affordable and economical price.
If you wear an XS and think a S will work, it really doesn't unless you are closer to the S size. They have so many cute things but, unfortunately, out of all of the items I ordered in the Size S, only one top really fits—the others I will have to have a seamstress alter—sleeve length and a little through the chest area—since the items were not expensive, I can justify paying a seamstress to do some altering. I must say that the quality was better than expected.
I would really like more detailed search to be provided. For instance, I wanted something with cats on it but I had to go through a lot of clothing before I could find something with cats on it. It would be nice to see all the items with cats at once.
I received my sweater and it is nothing like the description on your site. It is not white it is yellow, and the stripes are huge and ugly. I want to return this sweater, but I can not seem to get a person or chat to help me, I am disgusted with the whole process.
I ordered 3 tops. They said they couldn't send them
Because address was incorrect(which was a false
Statement). They will not refund my $60+ dollars.
I have nothing good to say about this business &
Will let Facebook & everyone know they are a SCAM!
BEWARE! Swimwear not refundable! See refund policy link hidden on bottom of home page in fine print. With 12 other links. Links only. Must click on link to see refund policy. Refund policy should be on home page PROMINENTLY displayed or on payment page PRIOR TO payment. Seller refunded 25% of purchase & did not require return of non-refundable item. Good communication from seller to resolve issue. Seller should still update website re: non-refundable items [policy...
I was excited for my first order, something a little different to wear! It took forever to get, almost two months, and when received I was disappointed in everything! The last top to arrive was the wrong style and that was the top I was most excited about getting. My first and last order.
Shopping fun fun! This is my first order, I so hope the garments are as nice as they look along with quality.
If you are looking for a pair of sandals for every day that you can use, in zolucky you will find your answer. I bought this beautiful pair, it was super comfortable and I get compliments every time I wear them. Value for little money.
I ordered an item from their website that was advertised on the weather channel on 12/10. They charged my account the same day. As of Feb 12th the item still had not been shipped. I had been in contact with them previously and was told if I still wanted to wait they would email when it was sent and give a credit when it came for future order. First it was very difficult to get through to anyone in service. Then today 2/14 I receive an email giving me a credit for an out of stock item but they did not give me credit for shipping. Nothing was shipped, I should be credited for that. It is nothing of my fault and they want to make money charging me $9.99 shipping when nothing was shipped. I will never order from here again and will try to spread the word to everyone I know not to order either.
I'm sorry to make you dissatisfied because the product is out of stock.
Upon checking, our colleague has previously replied to you before. Please check your mailbox, maybe it is in the spam folder.
All inquiries will be responded to within 24 hours. Please check your mail box~
Upon checking, Your order was already canceled for refund, and the shipping fee was already refunded as well.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
Dear Customer,
Sorry for the inconvenience.
We are an online store, we are committed to providing you with professional and high-quality customer service, all the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee.
Sometimes we will ship the ready items in priority in order to avoid further delay.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.
If you need any help about your order, please contact us at service@zolucky.com.Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
ZOLUCKY