Zolucky has been reported to offer refunds or compensation contingent on the removal of negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.
business logo of Zolucky

Zolucky

How would you rate Zolucky?
grey star
grey star
grey star
grey star
grey star
Montana
2 reviews
0 helpful votes
Follow Janet Q.
Unfollow Janet Q.
Send Message
Share Review
Report Review

Selection and price; please add more description of...
April 15, 2024
Updated review

Selection and price; please add more description of item. For example: pants can be cuffed and buttoned with the loop to wear as capris or left down to wear as ankle length pants

Date of experience: April 5, 2024

Great finds
March 16, 2023
Previous review

Great suggestions, affordable pricing, sizing info helpful and terrific selections

Date of experience: March 16, 2023
New York
2 reviews
0 helpful votes
Follow Ed V.
Unfollow Ed V.
Send Message
Share Review
Report Review

Looking forward to increasing the stars. Upon delivery.
January 2, 2023
Updated review

I would have appreciate an email confirming my order. When I wrote to check on my order I was informed I did not have one yet, my funds were dispersed to your company. I contacted my band and made a complaint. My order came a few days ago. Two of the dresses do not fit. I contacted your company and was told not to return the merchandise, as my funds have already been returned to me. I have since made another purchase and have not gotten a confirmation for that order.

Date of experience: December 3, 2022

Confirmation email
December 30, 2022
Previous review

The last time I ordered, there was not record of my order, yet the clothing arrived. I hope I get confirmation of my order as soon as possible.

Date of experience: November 30, 2022
Arizona
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Send Message
Share Review
Report Review

Based on the chart, I ordered a large, and it was more like an XXL. I should have ordered a medium. Very disappointed that it is way too big, and the cost and complex requirements to return the top for a medium size is prohibitive!

Date of experience: July 30, 2022
California
1 review
0 helpful votes
Follow Nick H.
Unfollow Nick H.
Send Message
Share Review
Report Review

First purchase
September 7, 2021

First purchase I will know more when I receive my ordered item. Item was very very small for a 2X. I only wear a! X, but because of the reviews, I ordered a size larger. However it wont even go past the outside of my breasts to button it. I have checked the website to return and they make it so hard, I will never order from them again.

Date of experience: September 7, 2021
Kentucky
1 review
0 helpful votes
Follow Elijah C.
Unfollow Elijah C.
Send Message
Share Review
Report Review

Help
August 20, 2023
Updated review

I ordered a pair of pants but they were way too big and I did not like the fabric. I contacted them about returning them. They told me to return them at my expense and they would decide about a refund. I have not heard from them.

Date of experience: July 21, 2023

Most difficult website to purchase from.
July 20, 2023
Previous review

I have been trying to purchase these pants for two weeks. I still don't know if I've got them ordered or not. And I had put several things in my basket, but did not want all of them, but it wants to say that 0 200 and some odd dollars for those items which I did not order, I just feel like it's a mess will order from Amazon from now on

Date of experience: June 20, 2023
Florida
1 review
0 helpful votes
Follow Bob S.
Unfollow Bob S.
Send Message
Share Review
Report Review

Bad experience
May 30, 2023
Updated review

Nice looking dresses. Did not know they were made in China. They broke the order into 2 shipments. The first one took almost 3 weeks to arrive. The 2nd was going to take and additional 15 days. Trried to contact them vis their web sit but it was impossible. No response from using chat and was unable to email them. Finally contacted PayPal and they were able to contact the company and cancel my order. Thank You PayPal. Stay away from this company.

Date of experience: April 30, 2023
Miss W. Zolucky Rep
over a year old

Dear Customer,

Sorry for the inconvenience.

We are an online store, we are committed to providing you with professional and high-quality customer service, all the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee.

Sometimes we will ship the ready items in priority in order to avoid further delay.

We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.

We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers.

If you need any help about your order, please contact us at service@zolucky.com.Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.

Best regard,
ZOLUCKY


Just for fun
March 28, 2023
Previous review

Lots of selections at reasonable prices. Did not like their coupon policies.

Date of experience: March 28, 2023
Arkansas
1 review
0 helpful votes
Follow James O.
Unfollow James O.
Send Message
Share Review
Report Review

Delivery time. Disappointed with actual merchandise.
April 9, 2021
Updated review

The delivery time was unacceptable. It took over a month to receive this order.
Upon receipt, the printed top looked great from the front, but I was so disappointed when I turned it around to see that the back was a solid color, cheapening the overall look of the top. The second item on the order, the printed long dress, the print certainly did not look like the one in the photograph.
Overall, I was disappointed with my first experience with Zolucky. Hopefully the second order will be better, however, it has been almost a month since it was ordered.

Ellen Peoples

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2021

Great assortment
February 3, 2021
Previous review

Good prices". Cannot wait for my first shipment.

Date of experience: February 3, 2021
Maine
1 review
0 helpful votes
Follow Jason F.
Unfollow Jason F.
Send Message
Share Review
Report Review

Shipping is expensive
November 23, 2022

Not enough clothes I like in my size. It takes a long time to go through everything. I like the size chart. It could be different with different clothes. It is very helpful. I would like to see your shoes/boots come in wide and e-tra wide sizes.

Date of experience: November 23, 2022
Tennessee
1 review
0 helpful votes
Follow Billie O.
Unfollow Billie O.
Send Message
Share Review
Report Review

Nothing about the product looks like the website. I am very unhappy with the product. The items did not look like the pictures. The sizes were way off. To make matters worse, you are only allowed 15 days (entirely too short) to return them. I contacted the folks to make the return only to find out that with the costs associated with the return the let me know it would cost as much to send them back as I would get. Really bad. I will never buy from them again. The pictures looks so good that it is nothing but deceptive.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2021
Jules R. Zolucky Rep
over a year old

Thanks for your comment. We will send the item as described. Upon checking, we can't find your order. What is your order number?
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

Ohio
1 review
1 helpful vote
Follow Ryan T.
Unfollow Ryan T.
Send Message
Share Review
Report Review

Not like the picture
February 11, 2022
Updated review

I ordered a sweater, a ring, and a pair of pajama pants for my husband. The sweater was okay, but did not look like the picture. The ring I received was not like the picture at all, and the pajama pants would only fit a child under 10. I was really disappointed as these were all Christmas gifts. Additionally, the items did not arrive until two weeks after Christmas. Will not order from this site again.

Date of experience: January 12, 2022

Great prices!
December 11, 2021
Previous review

Love this site!

Date of experience: December 11, 2021
France
1 review
0 helpful votes
Follow LISA O.
Unfollow LISA O.
Send Message
Share Review
Report Review

Excellent
October 14, 2020

This online boutique always offers an excellent service for buying clothes online, and its seasonal discounts plus its occasional additional discounts make it worthwhile. Thanks again for your impeccable quality and excellent communication.

Date of experience: October 13, 2020
New York
1 review
0 helpful votes
Follow Gema A.
Unfollow Gema A.
Send Message
Share Review
Report Review

The quality of the clothes here is very good, the measurements and sizes are correct, besides that the clothes and shoes they have are not found in the physical stores of my city and that seems to me a plus, since you can buy clothes in the internet at a very affordable and economical price.

Date of experience: February 7, 2021
Pennsylvania
1 review
0 helpful votes
Follow Bob M.
Unfollow Bob M.
Send Message
Share Review
Report Review

Returns
March 4, 2023

If you wear an XS and think a S will work, it really doesn't unless you are closer to the S size. They have so many cute things but, unfortunately, out of all of the items I ordered in the Size S, only one top really fits—the others I will have to have a seamstress alter—sleeve length and a little through the chest area—since the items were not expensive, I can justify paying a seamstress to do some altering. I must say that the quality was better than expected.

Date of experience: March 4, 2023
North Carolina
2 reviews
0 helpful votes
Follow Scott M.
Unfollow Scott M.
Send Message
Share Review
Report Review

Good but try to widen the "search" feature
December 29, 2021

I would really like more detailed search to be provided. For instance, I wanted something with cats on it but I had to go through a lot of clothing before I could find something with cats on it. It would be nice to see all the items with cats at once.

Date of experience: December 29, 2021
California
1 review
0 helpful votes
Follow James T.
Unfollow James T.
Send Message
Share Review
Report Review

Not happy!
October 19, 2022
Updated review

I received my sweater and it is nothing like the description on your site. It is not white it is yellow, and the stripes are huge and ugly. I want to return this sweater, but I can not seem to get a person or chat to help me, I am disgusted with the whole process.

Date of experience: September 19, 2022

1st time
August 17, 2022
Previous review

My first time so I am not sure

Date of experience: August 17, 2022
Indiana
1 review
0 helpful votes
Follow Jack S.
Unfollow Jack S.
Send Message
Share Review
Report Review

Very unhappy - they are a scam!
July 29, 2022

I ordered 3 tops. They said they couldn't send them
Because address was incorrect(which was a false
Statement). They will not refund my $60+ dollars.
I have nothing good to say about this business &
Will let Facebook & everyone know they are a SCAM!

Date of experience: July 29, 2022
Pennsylvania
1 review
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Send Message
Share Review
Report Review

No refund
March 25, 2021

BEWARE! Swimwear not refundable! See refund policy link hidden on bottom of home page in fine print. With 12 other links. Links only. Must click on link to see refund policy. Refund policy should be on home page PROMINENTLY displayed or on payment page PRIOR TO payment. Seller refunded 25% of purchase & did not require return of non-refundable item. Good communication from seller to resolve issue. Seller should still update website re: non-refundable items [policy...

Date of experience: February 23, 2021
Washington
1 review
0 helpful votes
Follow Tom B.
Unfollow Tom B.
Send Message
Share Review
Report Review

Excitement to disappointment!
June 6, 2021
Updated review

I was excited for my first order, something a little different to wear! It took forever to get, almost two months, and when received I was disappointed in everything! The last top to arrive was the wrong style and that was the top I was most excited about getting. My first and last order.

Date of experience: May 7, 2021

Shopping was fun
April 6, 2021
Previous review

Shopping fun fun! This is my first order, I so hope the garments are as nice as they look along with quality.

Date of experience: April 6, 2021
Canada
1 review
0 helpful votes
Follow OPALINA A.
Unfollow OPALINA A.
Send Message
Share Review
Report Review

Super comfortable
October 9, 2020

If you are looking for a pair of sandals for every day that you can use, in zolucky you will find your answer. I bought this beautiful pair, it was super comfortable and I get compliments every time I wear them. Value for little money.

Date of experience: October 8, 2020
New York
1 review
0 helpful votes
Follow Margaret N.
Unfollow Margaret N.
Send Message
Share Review
Report Review

Horrible Service
March 16, 2023

I ordered an item from their website that was advertised on the weather channel on 12/10. They charged my account the same day. As of Feb 12th the item still had not been shipped. I had been in contact with them previously and was told if I still wanted to wait they would email when it was sent and give a credit when it came for future order. First it was very difficult to get through to anyone in service. Then today 2/14 I receive an email giving me a credit for an out of stock item but they did not give me credit for shipping. Nothing was shipped, I should be credited for that. It is nothing of my fault and they want to make money charging me $9.99 shipping when nothing was shipped. I will never order from here again and will try to spread the word to everyone I know not to order either.

Date of experience: February 14, 2023
Miss W. Zolucky Rep
over a year old

I'm sorry to make you dissatisfied because the product is out of stock.

Upon checking, our colleague has previously replied to you before. Please check your mailbox, maybe it is in the spam folder.

All inquiries will be responded to within 24 hours. Please check your mail box~

Upon checking, Your order was already canceled for refund, and the shipping fee was already refunded as well.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!

Overview

Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.

service
1,324
value
515
shipping
515
returns
299
quality
3,089

Instant Feedback

105,444 reviews
+327