I bought a very nice shirt on this website, I had a problem with the stock of the chosen color and I had to change for another but the treatment was very good, personalized, friendly and solved very quickly by email.
This is my 4th or 5th order with Zolucky and each has been painless and very economical. My wife is in Memory Care so is pleased whenever she receives new stuff. Actually, we have received ONLY a fuzzy brown sweater from the second order... which I assume was the one from the 27th. I await the rest of the order but It seems to be taking a lot longer than the other orders have taken. I have wondered if the remaining part of that order was returned to Zolucky stocks after some difficulties that we encountered with the order made previous to that one. (It's fine, if it has been returned!)
The quality was like swap meet apparel. Some things can be acceptable if that's what you're Shopping for, but the dress I received wasn't the same dress, the shoes were made of a smelly vinyl.
The shop was away for a couple of weeks for, I think, a new year celebration. I understood and hope they had a Great time!
My online shopping experience was great here, I'll put it on my favorites list, I was surprised by the free shipping offers. Overall this was the best shopping experience I could ask for. I would recommend this website to anyone :)
Too many times I order beautiful shirts only to get these horrible, unbearable shirts. But I keep on hoping these will actually be the sweaters I ordered.
Part of my order was beautiful, the rest was...
I recieved a large shirt that was 8 inches smaller than the medium top. I can't wear either. The sweaters are beautiful but anything marked jersey is a weird fabric.
Too many times I order beautiful shirts only to get these horrible, unbearable shirts. But I keep on hoping these will actually be the sweaters I ordered.
I've ordered in the past and loved the top so, felt good about ordering again. I ordered 2, received one in a couple weeks and it fits great. But, the second one took a month to receive, it is the same brand but is a bit small- I might return it.
I ordered four 3xl sizes in tops, to make sure that they might fit as the sizing is confusing. 3 of the things will fit okay the fourth marked a 3xl is the size of a medium in American sizes. Not happy and had no way that I could contact them about this issue. So not going to make anymore purchases from this company.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Selection a little thin for my taste as far as bottoms go and shoes, but really enjoy the tops they're kind of cute hopefully they fit thank you
I received four of the same shirt and a small in another shirt when I had ordered an extra large. The quality seems to be good and the designs were very nice but the feeling of the order left something to be desired
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
After we check, you ordered all clothing in size XL, but you claimed received a size S? Could you please provide some pictures of the wrong size item you received so that we can check for you?
An email has also been sent to verify this case. You can reply by email.
From: service@zolucky.com Sent: 2021-09-06 17:20:34
To: chuck.bro***5@gmail.com
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The sandals I received were cheaply made. The straps and heels were apparently glued on and I was afraid they would fall apart. Also they were too small. I will never purchase anything from you again.
Dear Customer,
We apologize for the inconvenience caused by the poor quality of the sandals you received from our website.
We take such concerns very seriously. We appreciate your feedback regarding the straps and heels, which should have been secured with high-quality materials. We will definitely forward your review to our production team so they can investigate and improve our quality control procedures.
Regarding the sizing issue. Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
Once again, we apologize for failing to meet your expectations and for any inconvenience caused. We hope you'll consider giving us another chance in the future to provide you with the best products and services possible.
If you need any help, please do not hesitate to contact us directly via email at service@zolucky.com.
Best regard,
Mandy
ZOLUCKY
I love to buy my clothes in this online boutique, but also the accessories are beautiful, the jewels are beautiful and well made, they are plated in imitation gold or silver and I think they are durable if you are careful with them.
Did not receive the size I ordered. Returning everything. Not asking for exchange since the clothes were not quality I expected. Expensive to ship back to seller, and I will probably have to pay customs fees. Will not buy from this seller again.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Looking forward to your reply.
So much to choose from! Lots of styles, colors and fabrics plus outerwear, shoes and accessories. Quite a website.
Clothes are cheaply made and not to size. The pictures look lovely but I can't believe the clothes that are sent are the same as what the models are wearing. And they took a month to arrive. Don't waste your time and money.
Thank you for your feedback.
Any feedback from you will help improve our service. We will try our best to offer better customer shopping experience.
Have a nice day!
Zolucky was uncooperative and refused the return, and were not nice about it! They do not care if the customer is right, or how we feel! Chat is the only way to get your message or question across and they answer with an automated answer! Don't shop here...
Thank you for your feedback. Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue on our website and we will make a big change soon. Hope to see you again!
We reply emails within 24 hours in person, but sometimes our reply will go to spam emails. Please double check.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
A few items were satisfying (t-shirt, sweatshirt, and a mini dress). What I was dissatisfied with is a summer dress that was expected to be shorter in length and was also expected to be cotton (dress was not cotton and fell well below my knees) - totally unexpected. I was also not happy with an "orange colored" selection made to a blouse that came back looking more like a "pink colored" selection - totally unexpected. I was also not happy with a pair of bottoms that I thought would be more cotton like and ended up having a bit of a bulky look - also the color was much bolder than I thought it would be - a little too bold for me. Finally, I felt that a few long sleeve shirts were too baggy looking - not happy with the fit.
I ordered a shirt here and it is very stretchy so it fits me well, I usually wear a small US size but I bought a medium and it is perfect! There were some loose threads, but they cut easily and that's okay!
I ordered the same dress in two sizes: XL and 2XL. There was very little difference in the sizes and I've had to give both away, since neither fit me. In US I am size 16.
Other than that, deliver was quick and the dresses were as advertised.
The best clothing store on the internet where you will find everything that you did not have in your closet! In fact, even the smallest research on this online boutique will make you love every purchase.
Boutique online that has a great selection and lower prices than many other online stores. Not only the clothes, jewelery and accessories are fabulous! I enjoyed the online shopping atmosphere! So perfect!
Zolucky is a bait and switch scam. After a month or two, I finally got the shoes, just thrown in a thin plastic bag. They looked nothing like the photo on the Zolucky website, and were some kind of plastic, not the leather shown and described as "leather".
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The product I received was not the color that was described. It's more a purple rather than a gray. Also. I did. It like the material all. The underneath is white-that was a surprise.
I wanted to return it but found out it was sent from China. That would have been too expensive some to return. I contacted the vendor and was told that I would receive a $15.00 refund if I choose to keep it. I have not seen the $15.00 credit as yet. A not so good experience.
I has to reach out to customer service and they were very helpful
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
Thanks for your feedback. We are more than happy to be of any help!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!