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Zolucky

How would you rate Zolucky?
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New York
1 review
0 helpful votes
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I ordered a gorgeous dress online at Zolucky, the size fit me perfectly. I received a very interesting discount to buy another item. They were very helpful, personable, and professional. I will definitely buy again here!

Date of experience: October 2, 2020
GB
1 review
0 helpful votes
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Although I always worry about the size and quality of the dress when shopping online, Zolucky will never disappoint. My order always arrive on time, I am always satisfied with everything I have received for now.

Date of experience: October 9, 2020
North Dakota
1 review
0 helpful votes
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All good…
July 3, 2022
Updated review

I was disappointed with the fact that it took four weeks to be delivered. I see you have sent two more of my dresses both separate and different dates. So for all 4 dresses ordered, 1 delivered in 4wks, 2 mailed out last week of May (2 different days of that week) 1 not mailed yet.
So basically I shouldn't order from your company unless I'm willing to wait 4-12 weeks.

Date of experience: June 3, 2022

? Quality and Size?
May 4, 2022
Previous review

Lots of cute dresses. I just hope the quality is good… I'm taking them on a trip.

Date of experience: May 4, 2022
New Mexico
2 reviews
0 helpful votes
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Beware...delivery fees
August 10, 2023
Updated review

I was charged for 'expedited' shipping which I didn't request. The sites explanation of what constitutes 'expedited' delivery was unsatisfactory so I was out $30 +. I will not order again in spite of my satisfaction with the products.

Date of experience: July 11, 2023
Miss W. Zolucky Rep
over a year old

Dear Customer,

We apologize for any confusion regarding the expedited shipping fees you were charged.

Without the buyer's permission, we do not have the right to send express shipments for the customers. Suppose you chose express shipping by accident. The order was shipped and delivered. Please understand we can not change the shipping method now.

Sorry you are not satisfied with our explanation of what constitutes 'expedited' delivery on the website. We will review our website to ensure that the information is presented in a more understandable manner.

As for the issue of didn't get expedited shipping. Please note that total time = processing time + shipping time. Actually, the order was shipped and delivered in time. In order you to know our shipping policy better, please check https://zolucky.com/information/shipping-delivery

Once again, we apologize for any inconvenience this has caused. If you have any further concerns or questions, please do not hesitate to contact us at service@zolucky.com.

Best regard,
Mandy
ZOLUCKY


Quality
June 11, 2023
Previous review

So far I am completely satisfied with the quality of the products I have received. The fit is great.

Date of experience: June 11, 2023
GB
1 review
1 helpful vote
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This is a very well designed website to buy clothes and accessories, since I started doing research on the net to buy a dress here, the same page made the process easier. I cannot say enough about this website.

Date of experience: September 6, 2021
Texas
1 review
0 helpful votes
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Too long to receive products
August 14, 2021
Updated review

Had I known the products would take three weeks to receive I would never have used the site. They arrived and did not fit. The option to return was an impossible situation. I will never trust this site again.

Date of experience: August 14, 2021

Website made shopping a leisurely pleasant experience.
July 14, 2021
Previous review

Great organization of categories.

Date of experience: July 14, 2021
Georgia
1 review
0 helpful votes
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I was so impressed by the blouses from my first order from this online boutique and the on-time delivery that I ordered 7 more blouses from them. About the quality, they have been worn and washed, they feel beautiful.

Date of experience: April 12, 2021
California
1 review
0 helpful votes
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My daughters said I should have checked the reviews before ordering. After that, I got worried and went through the reviews, some good and some bad. Anyway, the clothes arrived on schedule and as advertised much to my relief.

Date of experience: April 13, 2021
Ohio
1 review
0 helpful votes
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1. Time shopper
March 18, 2022

Great selections and priced so well. Received my order in a timely manner and clothing was exactly as described. I ordered small and it's a little loose on me so I may try extra small for my next order.

Date of experience: March 18, 2022
Texas
1 review
0 helpful votes
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Great customer's
October 11, 2020

Of the last 5 dresses I bought, I loved all of them. Website easy to navigate, great for the customer when I wrote to them about a sold out dress, but they offered to let me know when it would be available again. Looks like they ran out of many of the dresses I loved

Date of experience: October 10, 2020
New York
5 reviews
0 helpful votes
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Sneakers
May 26, 2023

My experience with with Zolucky has been great. I have had no problem ordering or receiving them. I love what they have to offer. The price is amazing. Quality is more the great. Thank you The most recent dealings were surprising to me. I loved Zolucky. The sneakers arrived ok but were to large. I needed to exchange them for a smaller pair. I wrote many times with no response.

Date of experience: May 26, 2023
Texas
1 review
0 helpful votes
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Great variety
November 29, 2020

Great variety of clothes. It is the first time I have bought here and I am completely happy with this online boutique. It's easy to find something you'll love and at a reasonable price, and so is shipping. The free shipping is worth it especially when you buy online and the shipping is also very fast. It is worth buying here!

Date of experience: November 29, 2020
California
1 review
0 helpful votes
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Difference in size choices and coloring.
December 30, 2022

The $18.99 Plain Warmth Casual Fluff Leggings in Black, size 2X was true to size and fit beautifully overall. The warmth value was decent to avert any cold penetrating to the skin. The Casual Fleece Lined Leggings Pants High Waist Athletic Pants Tummy Control Stretch Workout (reg 24.99, now 12.99) sizes were not consistent nor coloring correctly reflected. I ordered the 2X in Brown which looks like a heather brown in the photo but what I received was rusted chestnut color in the leggings. It was too bright of a color and unfortunately much too loose overall. In order to reduce the constant hiking up of the garment, I need to wear an additional legging underneath, namely from Athleta. The Gray or charcoal heather gray in photo in 2X is consistent in size but again not dark as represented in photo. It's simply a dove gray coloring. The warmth factor is alright but the very first Black leggings for $18.99 were far better.

Date of experience: November 30, 2022
Colorado
1 review
0 helpful votes
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It takes way too long to get products.
September 26, 2021

The shopping part is fun! It's the shipping process and time frame that I get frustrated with! It takes too long to receive them! And when I order the shirts it's because I love the shirts that I'm ordering! Then sometimes I get that they're discontinued or that they're out of stock! When I ordered them they were there and they were available and there was no problem! It did not indicate at the time of ordering that they were out of stock or not available! So I get kind of disappointed when I can't get the ones I order! I just wish that your shipping process was a little bit more refined and a little bit quicker! Thank you so much! PS I do love your shirts!

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Miss W. Zolucky Rep
over a year old

Thank you for your feedback and sorry for any inconvenience caused.

Some hot sale items may be out of stock and to keep you from waiting too long, we would choose cancellation and refund in stead. Sorry that this causes you troubles.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Texas
1 review
0 helpful votes
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Shipping cost high
June 28, 2022

I do not think I will be buying products here again shipping was almost the same cost as the products I bought.
I would have liked to know where those products were shipping from as the cost of shipping is also a factor when deciding to buy for me.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2022
Miss W. Zolucky Rep
over a year old

Thank you for your feedback.

Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping when the order reaching $99 after discounts (excluding final sale items). And we will try to improve our shipping issue.

So when your order amount after discounts is less than $99 you`ll be charged the shipping fee. Hope for your understanding.

Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Massachusetts
2 reviews
1 helpful vote
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Misrepresentation
January 19, 2021

This website is a misrepresentation of quality of clothing, size, and location. I have only written a handful of reviews in my life. I am 58 years old. I felt compelled to write this because of the websites misrepresentation. If this was a United States company or store in the United States I would have returned everything. It is very difficult to return anything. Thats because clothes are made in China zolucky makes it difficult to return items. Don't waste your money. Lesson learned. I would have love to purchase the clothes in the pictures on their site. Does anyone know where they got those pictures from?

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2020
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Delaware
1 review
0 helpful votes
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Worst experience!
August 31, 2023

My order took almost 3 weeks to receive and then it still was not my full order. Nothing fit! I ordered the size I normally wear and it was so small. The items I did not receive were on back order which I was not notified of until I contacted them. It cost $18 to send my order back, so I spent $18 dollars and got nothing! Will never order from there again.

Date of experience: August 31, 2023
Miss W. Zolucky Rep
over a year old

Dear customer

We are sorry to hear that your recent experience with our company was disappointing and did not meet your expectations. We would like to address your concerns and provide assistance in resolving any issues.

Regarding the shipping of your items, we apologize for any delay or confusion caused by the separate shipments of your order. Sometimes hot sale items require more time to prepare before shipment, which may result in items being shipped separately to ensure timely delivery. We apologize for any inconvenience this may have caused you.

Regarding the sizing of the items you received, please note that the sizing of different items may vary due to differing sizing standards, and our size chart provides accurate measurements for each product. If the actual dimensions of the item we have sent you do not match those stated on our size chart, please send us photos of the item along with size measurements so we can check for discrepancies.

Regarding the back-ordered items, we apologize for any miscommunication or delays in informing you of their status. We aim to notify our customers as soon as possible if an item is out of stock or on backorder, and we apologize if this was not effectively communicated in your case.

Rest assured that we have refunded the returned and canceled items through your original payment method. Please contact your card company or payment provider if you have not yet received the refund.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Arizona
2 reviews
5 helpful votes
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Fun Shopping Site For Something A Little Different
February 15, 2022

Zolucky has changed a lot of their styles to aim to a younger generation. Fun styles! Great prices! Just be sure to double-check the sizes. What U.S. size medium would fit me well, the Asian size with quite large and long. And double-check the fiber content. What I thought was a cotton blend, turned out to be a polyester knit.

Date of experience: February 15, 2022
California
2 reviews
0 helpful votes
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I had ordered two tops and was not happy with the quality. I wanted to return them and was informed that I had to send them to China even though they were sent from within the US. It would have cost me as much as I paid for the tops to pay postage to China. I wrote a bad review on this site. They contacted me and said I could get a 15% refund. I chose that. The next day I was informed that I could not get the 15% refund if I did not remove my review. I am not removing it. They can have my $7.50. Do not buy from this company. The clothes are poor quality and take forever to arrive, and the customer service and return policy is awful. I wish I would have checked reviews before I bought from this website. Any good reviews from this company must be from employees.

Date of experience: January 11, 2021
Georgia
1 review
0 helpful votes
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I have always bought in this online boutique and I am very attentive to the good discounts they offer each season, since their clothes never disappoint and meet my expectations. I am very happy with all the clothes I have ordered

Date of experience: December 23, 2020

Overview

Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.

service
1,324
value
515
shipping
515
returns
299
quality
3,089

Instant Feedback

105,444 reviews
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