I had ordered 8 items. The sweater smelled like chemicals and 3 of the other items were not of the quality for what I had paid for. 2 of the items looked like polyester and not cotton (seemed like a bait and switch... did not even look like the picture). When trying to return... because they are out of country was discouraged. I did get a partial refund but had I actually known what I would get I would never have ordered. On top if it it took over a month to get the full order.
I loved the look of the dress I received but asked to return because it did not fit and I wanted to order something else. I received a reply telling me I would receive instructions for a return and it must be done within seven days. I have never received any further correspondence. While I didn't pay a lot for the dress, it does me no good to not be able to return it and order something else. I won't order from them again.
Website is easy to follow; well laid out - eager to see the actual products
Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.
The clothes did not fit as pictured and the quality of the fabric is not good.
Also, it would be nice if all the clothes were rated and stated how they were after washing and if they needed a touch up with an iron.
My experience was major disappointment.
The shipping was long, the sizes were different for each item making only one shirt a good fit.
I am keeping it and the red long dress (not the quality it appeared) and for a medium size it was extra large size. But I think I can alter it.
Bought a pair of shoes... when they arrived they did not match up color and pattern wise... cheap and they smell like gasoline. They claim you can return within there policy... which is such a joke... Don't order from Zolucky as this company it a cheap nasty company! Run Run Run!
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you run into any issues, feel free to drop us an email service@zolucky.com and we will get back to you ASAP.
Horrible Return Policy. I tried to send back 6 Tops out of 15 Purchased.
They wanted $ 60 to Return. Then I requested a $ 25% Refund on a $ 100 Return
And never received an answer! I will never recommend them to anyone.
Thank you for your feedback. Normally we will reply to your email within 24 hours. Please check your mailbox, maybe it is in the spam folder.
Sorry to hear that you are not satisfied with our product or service. In order to better help with your issue, could you please provide your order number for checking?
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Very disappointed it's been over a month and still No product! Tracking states it left an American warehouse but the USPS has Not received the product. 40.00 + and No product. Only response I get is tracking says it has shipped. No it hasn't!
Dear Customer,
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
We are now confirming the status of the package with the courier. Any updates, we'll let you know.
If you don't hear anything back from us, please contact us at service@zolucky.com. If we confirm package lost or Logistics exception, we will issue full refund to you.
Please know that we appreciate your patience and understanding while we work to improve our services. If you have any further concerns or questions regarding your order, please do not hesitate to contact us.
Best regard,
ZOLUCKY
The dress was unacceptable. The material was thin and cheap. It had very large armholes. I just gave it to Goodwill. The bra had little or no support. It was more like something you would wear under a Hirt to give the false impression of a slip under a dress. It went to Goodwill also.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
NORACORA is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The web page kept saying my shopping bag was empty but I had placed two items in it. Finally after several tries, at least 4 or 5, it showed my order, but with too many bras. I corrected it and finally i was able to place my order.
I received my order; however, the dress was huge and I wanted to return it. I was convinced to keep it and get a 15% discount because return shipping charges would be astronomical. I did choose this option but now have a dress I can't wear.
This website attracts me because its collection is fashionable and the order processing is very convenient. The clothes are great, very high quality and very comfortable. I feel so chic in my new clothes.
I want to share my good experience with this online boutique, they send me my package the day after placing my order, the package arrived in good condition, the clothes were also in good condition, I fall in love with my clothes, the fabric has a soft touch, true to size chart and pictures
I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.
I enjoyed seeing the variety and being able to pick the colors and style I liked and was available in the larger sizes and still looks cute and not like most of the stores selection for larger sizes. Thanks. I hope they look good on me as they did on the models.
I would have purchased additional items but you only have standard shipping, so I did not have the option to receive my order sooner!
Also: I could not find a phone number so I was not able to clarify any questions in time for my order to arrive...
I would have purchased additional items but you only have standard shipping, so I did not have the option to receive my order sooner!
Also: I could not find a phone number so I was not able to clarify any questions in time for my order to arrive...
It would be helpful to be able to go back to a different page by typing in the page number I wrote down as a reference. Also my computer decided to "take a pause" when I reached page 71 and it opened up back on page 1. A bit frustrating.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
For the return and refund issue, as we check, we have replied your emails on the same day. Could you please check the spam emails in this case?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Based on my first ordre, it's difficult to tell if an item will fit properly. Some Mediums fit, some were too large, some Large were way to large, and I needed a medium. Charts are not accurate.
The fabric is really flimsy and smells terrible on the clothes Zolucky sells. Likewise, if you want to return items (and be careful, you can't return accessories and other items at all) - you pay the shipping to send them back to China! This is NOT mentioned on their return policy.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Items can be returned (except swimwear, underwear, panties, bags, and accessories)
You may check our return policy via https://zolucky.com/information/returns-exchanges
We have established a specialized return center for our customers in the United States to simplify the return process. If you still wish to return your order to our US return center, please contact us at service@zolucky.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY
I ordered 3 sweatshirts but didn't realize they were plus size until after the order was placed. I called customer service but they were not helpful-did not offer any suggestions. I would have preferred to get a smaller size. The hat and the underwear I ordered were fine.
I ordered 3 sweatshirts but didn't realize they were plus size until after the order was placed.
This website is like quicksand. You look at all these great styles and want to choose so many of them, but beware. It took, like, FOREVER for it to arrive and when it did, the material was cheap and it was too small, and it was a Medium. Now I have to go to the trouble of returning it. I'm now waiting for the rest of my order to arrive (some day) to see if I'll have to return it as well before I begin the process of returning what's already arrived. What a drag! I won't be shopping with Zolucky again in this lifetime!
As Mae West once said, "Too much of a good thing... can be wonderful." And that's this site! On my goodness, so many wonderful styles to choose from and only so many hours in the day to shop!... :) Be sure to make time for this one, you'll need it!
I ordered the leggings from this online boutique because it has a cool fabric for summer. They hold well what they have to hold. They are long up to the ankles and the pockets are very practical and large to carry for example the mobile. Posts look great and are comfortable
This was the first time that I used this clothing website, and I must say that I was extremely pleased. I used it to order a red backless dress, which was well worth it. The entire process, from ordering to obtaining the item, was straightforward. The sweater was actually as described in the specification and pictures and was of excellent quality in terms of fabric. The delivery was surprisingly fast, which is always a bonus. Being budget conscious, it was perfect for me as their prices are extremely low for the type of product they offer. The website is well built and responsive. Definitely a thumbs up!
Some time ago I tried this online boutique and I LOVED IT! I have continued to buy probably too many dresses and they are absolutely beautiful! They look amazing and are the perfect size, I am 12-14 years old and size L is amazing! The clothes are incredibly flattering and look and feel great! Every time I wear them they compliment me on how good I look! Absolutely incredible! The delivery is very fast and I have not had any problems. Easily my favorite online store BY FAR
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!