I found your sizing confusing. For each item a size was highlighted when I brought it up, confusing if this means highlighted size is only size available or something else. Also, disappointed that your sizes are mainly for tall, larger women. I am 5'2"/34" bust/28" waist. All of my selections are for my daughter's birthday which is on 6/5 (hope I get my order in time) she is 5'9" and slim so hope they will not be gigantic on her.
I received all but one item of my order the day before her birthday, very disappointed. The small size of each item except for one turned out to be between a small & a medium. Too small to fit my daughter & too big to fit me (I wear a small generally). I am so disappointed that the cat & dog shirts especially were too small for her, she was too. The higher neck is too high and uncomfortable. The floral top I loved the most on the website is very wide and the colors half as vibrant as on the website.
I found your sizing confusing. For each item a size was highlighted when I brought it up, confusing if this means highlighted size is only size available or something else. Also, disappointed that your sizes are mainly for tall, larger women. I am 5'2"/34" bust/28" waist. All of my selections are for my daughter's birthday which is on 6/5 (hope I get my order in time) she is 5'9" and slim so hope they will not be gigantic on her.
Return of defective and wrong-sized pieces was impossible due to seller's failure to follow the Return policy they included in the order. The tee shirt had open seams and the dress was way small. I've tried to reach the Zolucky folks and have not turned this over to my credit card for stop payment.
I laughed and laughed with my husband when I received my "knit top" when it was advertised as a sweater and the return policy a living nightmare. This company is from China and impossible to get $ back. Luckily I have $ but tried it for the prices
Go through Amazon where you can return with no hassles
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
None. I couldn't WAIT to get rid of the STINKY shoes! I returned them to the address they were shipped from, which was still $8.50. Altogether I lost $30 just from shipping alone. If I'd mailed them to China it would have cost another $10. They acted like they'd give me my $31.99 back, but at a cost of $27? The real refund is $5. Scam artists!
CHECK THE RETURN LOCATION!
If it says China, DON'T BUY!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I love how cute the clothes I buy here are! It was an impulsive online purchase, but I love it! The shirt is a bit thin for the quality of the material, so I found that if I just wear a skin-colored bra, nothing shows. I tried a white t-shirt underneath, but then it was showing the outline of the t-shirt.
I am very much a fan of aquamarine colors and when it is engraved so beautifully on a dress, it is a must buy. I am so glad I got this for myself at this online boutique. Every time I wear it, I get a ton of compliments. I will surely come back for more. Thanks.
Nothing is as it appears online once it arrives. Everything is a knock-off product of extremely poor product. You are not purchasing the product that appears online in the photos. All shirts that have arrived claim to have "cotton" in them but they are 100% Polyester. Shoes that are glued together and smell of horrible chemicals. BUYER BE WARE! You are being scammed into buying crappy product!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
3 pair of shoes and 1 shirt did not fit. I tried to get authorization to send back for a refund but your end did not recognize the statement number so after I got sick of the hassel, I gave the items away. Won't order again.
Dear Customer,
We are sorry that the size of item didn't work out as expected.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
About return.Please ensure that you have entered the correct email address, password, and order number associated with your purchase, as this may be necessary to access the returns process. If you change your mind about give away the items, and continue to have issues with the returns process, you may contact us directly via email so that we can assist you in resolving the issue as quickly as possible.
We would like to inform you that you may reach out to us either through live chat or email service@zolucky.com. Both methods of contact. If you have other request, please do not hesitate to contact us. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
ZOLUCKY
I am very much a fan of aquamarine colors and when it is engraved so beautifully on a dress it is a must for me. I am so glad I got this website for myself. Every time I go out wearing this, I get a ton of compliments. I will surely come back for more. Thanks
The clothing arrived and I was expecting it to fit me as I ordered XXL and XX2. However when it arrived I was horrified to find their products say XXL but are nowhere near the mark. The extra large turned out to fit a 10 year old. Since I don't have children the girl next door got my order. I will not be buying from Zolucky again. Their clothes are pretty, and the material very nice but they have no idea what the correct sizes are for the U. S market.
Nice clothing at a good price. Makes shopping nicer and quicker.
I made my first online purchase with this online boutique and when it arrived I was very impressed, to be honest I was not expecting much quality, but I was wrong! I am very happy with my dress, it is soft, appropriate size, very good quality, the print although light, is very striking, I will continue to buy online here without a doubt!
Convenient website with lots of modern fashions, I have always been back to this online boutique. Her clothes are very fashionable and I have always been happy with what I received. Good price and great products! I would continue to buy here!
Excellent website very useful with my return and help with my payments. I loved all the clothes I bought from them, only some didn't fit, which is devastating, but I still loved it even though it didn't fit. Keep it up girls
I like how the fashions look, and the fabrics are great, but they are low quality in how they are being put together. Strings dangle, the coats are not lined. Another problem I have found is that the sizes are much smaller than American sizes. So if you are a medium size, order a large, rather than finding the clothes are too small.
However, I have found that most of the fashions are good, and at times the quality is excellent.
Great selection of clothes. I've been looking for an online store that has a good variety of clothes and I finally found a gem. They have a great selection of clothing and are reasonably priced. I can't wait to receive my order!
I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.
I'd give this 5 stars, but I don't like the fact you can't see all sides to items on the website. And the website is not very user friendly. It's hard to find the search button. Sometimes it's there, and sometimes it's not. Otherwise, great service and decent products.
This website is perfect, I can't live without them. The price is reasonable and the clothes, especially the dresses, have a quite diverse design, yes, a lot of style, I heard this from my friend and now I always buy clothes here!
This is the first time I have ordered sandals online and I am very happy to say that they are exactly what I was looking for. The size is appropriate, they are comfortable and very beautiful. Will order again in the future.
I love the blouses that they have given me, they bought them on this website. The delivery is fast, they have amazing customer service, I highly recommend it, I will be a regular customer of this online clothing store from now on.
Greatest clothing, prices, selection, colors, and prettiest clothes. The material on some of the clothing is so soft. The way each item of clothing is individually packaged is like no other company. You will not be sorry.
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
Per checking, we have replied your return request the same day you reached us. Please check your spam emails in this case.
From: service@zolucky. Com Sent: 2021-07-23 10:05:54
To: suefran****z9@gmail.com
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!