The sandals I purchased don't look anything the picture when I ordered. I normally take an 8 1/2 shoe but I go to a size 8 for sandals. These are too long AND very wide. When I contacted them, they told me to keep the sandals and I would get a 25% refund! Unacceptable...
Ordered two shirts. Didn't arrive. Contacted the company, the only way allowed, via email. Was told they were delivered. Explained to them that we had locked mailboxes and never received the items. Was told to contact Post Office. Did so and was informed that Zolucky addressed package incorrectly and was delivered to that incorrect address but was never returned to Post Office. Contacted company with updated information and requested either refund that the amount paid or to send new shirts to correct address. Neither has happened for 3 months. Poor business practice. Do not recommend.
Update: Although the company replied to this review. We were offered 30% discount on order if we changed our review to 5 stars. That was not helpful. Bribery to lie? We asked to have merchandise sent to correct address or refund our payment. Neither has happened. We are extremely disappointed when it was a $54 purchase. It's not like we are asking toomuch.
This website was very easy to navigate. I had no problem finding the items I was searching for. However, when some of the items arrived, they were much smaller than they appeared on the website. I decided to keep them because I do not want to spend extra money to return them.
Cute dresses, but quality a little "cheesy", thus the cost. Out of 3 dresses, one was true to fit. (All small)
One the straps need to be lifted and the one I wanted the most ran small and it tighter than I want.
But, it's super cute! I will be shopping here again anyway!
My new dress is elegant and unique. I ordered this sweater in white and was worried it would be too white, but wanted it to match the lace. Turns out, ivory is the perfect color for this sweater. I am very excited to wear it, I love the website and its clothes!
I really liked the online experience with this website, my new skirt is the perfect length, I was a little scared that it was too mini, but it does not reach the knee. I also liked the fabric very much, it is not thin or thick. And it doesn't wrinkle.
Have loved purchases in the past so am confident ordering again. Anxious to receive shipment before Christmas. Disappointed that the shipments did no arrive until January 6th instead of BEFORE Christmas.
Have loved purchases in the past so am confident ordering again. Anxious to receive shipment before Christmas.
I was given the wong tracking number on atleast 3 separate emails from zolucky. Once I received the correct i was able to contact usps and get my package. It had been sitting at the post office for over a week and was within days of being returned. Happy with content. If i order again and tracking # doesn't work they will be getting lots of emails from me.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
The tracking number is correct. We didn't give you a wrong info. You can visit https://zolucky.com/order-query to check.
For more details. Kindly pls check the info we sent or email from service@zolucky.com.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
I first found the sight on my phone ordering was difficult, I would want 1 item but the site thought I wanted multiple could not reduce quantity so I just canceled and tried the next day on the computer, easy. Shipping was a little high, yes I know it is free over 100 but I am a first time buyer and it is hard to tell quality
The ordering experience is fine so far. I ordered something from them earlier and it didn't fit me. It was way too small. I had to give it to a much smaller woman. I would suggest you go up a size. That is what I did with this as it is a gift. We will see what we will see. I always give someone a second chance.
Accidentally came across this website when I got to the point of frustration when I couldn't find clothing suitable for my size on the internet. What I love about this website is not only the slimmer person, but it also gives an idea of the garment for a larger size. My first online purchase here was perfect!
I ordered 7 items and only 3 of them fit me well. The dress I ordered was supposed to be a medium and looked like it would fit my hour-glass figure based on how it looked on the model, but it looked like a tent on me. Another item looked as if it were a Walmart-quality top. I probably won't order anything from Zolucky again. I did appreciate that the items arrived in a reasonable period of time and were packaged well though. Just not for me.
Shopping on Zolucky was quick and easy. Lots of great clothing to choose from. This is my first time shopping here, so I don't know the quality of the merchandise yet, but it is a fun website on which to shop!
The fourth time I was able to order two blouses for a total of $42 got a order number and then it showed need to re-order on both shirts so I don't have any clue what I got? What a mess to order something simple. I didn't want to buy extra to get discounts I just wanted my shirts. I don't even know if I got them
Thank you for your feedback and sorry for any inconvenience caused.
Per checking, the new order you placed is HBIIE004***12. It was shipped on July 5 and in transit. We have emailed you the order status.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The fourth time I was able to order two blouses for a total of $42 got a order number and then it showed need to re-order on both shirts so I don't have any clue what I got? What a mess to order something simple. I didn't want to buy extra to get discounts I just wanted my shirts. I don't even know if I got them
Favorite online store I love all the different and cute styles they have because it's like they were made for me! I also love the affordable prices for beautiful clothing and accessories! This is my online shopping site!
These sandals looked really nice online The uppers were made out of okay material and we're comfortable but they're unwareable The soles are made of this hard plastic that you can't walk on and also they're very slippery so you can't go up and down steps they're not good shoes at all
Very happy with what I received from this website. I have been communicating and they have been very helpful. I will definitely buy more here in the future and will also recommend it to my friends. Thank you!
The package arrives very quickly, everything is correct with my order and is as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the correct size on the Internet, but here I did not have any problems.
I have been shopping here for more than 2 months, the clothes they offer are very modern and elegant. I always make sure to check other customers' reviews and photos and check the size charts before ordering and I am never disappointed. The clothes are unique and I always get compliments when I wear them.
It was not obvious that the product was coming directly from China to the customer; therefore, taking a longer time. The worst part was the return policy. Read it first before ordering. Not easy and can be costly.
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
And we will improve our return issue, and make a big change soon.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I really love everything about this website. They are such cute clothes and I am absolutely in love with my sweater. It is really comfortable and soft. The price is probably fair, neither too expensive nor too expensive.
I order what I saw on their website, in what is a standard USA size. What I received was a facsimile of what was suppose to be. Not at all the same colors or size and cheap material. Never again! Beware a rip off- comes from China.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
To solve the issue, we have sent the info to you. Pls check and reply us asap.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-17, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!