My pair of shorts I ordered were supposed to be a 2XL and I got a small, all the shirts I ordered were the wrong size. Needless to say I am very disappointed and probably will not shop your site again! Never received my bracelet either!
I do not have a single garment bought in this online boutique that I did not have and everything seems of quality. The most important thing is that everything is very elegant and beautiful :) Also, my shipment was fast. I will buy more in the future
I do not have a single garment bought in this online boutique that I did not have and everything seems of quality. The most important thing is that everything is very elegant and beautiful :) Also, my shipment was fast. I will buy more in the future.
I wish I could give negative stars. The clothes are JUNK! The material is horrible I have never felt anything like it. You have to pay for return shipping which is more than you pay for the junk. It doesn't look anything like the website. Everything runs big even if you would want to wear it which I don't. The clothes come with a different tag not Zoolucky. I think this so called company is a scam. I have read many horrible reviews. I wish I would have read them before ordering.
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
As per our policy, customers are responsible for the cost of return shipping fees. For more information on our return policy, kindly visit https://zolucky.com/information/returns-exchanges.
Also. We apologize for the misunderstanding and inconvenience caused by the brand name.
We would like to assure you that we are a legitimate.The clothing brand does not always match the name of our website since some of them are marked as designer's brand and others as supplier's name. Hope for your understand.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com We will reply to you within 24 hours.
Best regard,
ZOLUCKY
I orderd a dress from Zolucky. It was so mis- proportioned it might have fit a stick! Called customer service and never got an answer. I cant even find an address for their headquarters!
Beware of Zolucky!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I must say that I had a good experience with this website. I ordered a neck accessory. I have no complaints about the delivery time. The item was as described and I am happy with the quality. I cannot understand that many people have had difficulties with this online boutique, my first experience was good. I will buy again.
I wish you had shoes in 1/2 sizes. I'm never sure about the size because some of them a small is a 42 bust and some mediums are 38 which is my size. It is also hard to return items if they do not fit properly because of the way the sizes run. Each top & dress are all different sizes. In other stores I am a medium no matter what but here I could be a small on one item and a large on another? It is confusing and that is why I procrastinate when buying from ZOLUCKY
Difficult. I entered my debit card information and the screen went blank twice. Although I sent MANY emails to Zolucky to correct my address it took them a month to correct. (Perhaps they do not understand English?)
Dear Customer,
We apologize for any difficulties you encountered during the checkout process and the delay in addressing your address correction request.
Regarding the issue you mentioned with the screen going blank after entering your debit card information, we apologize for the inconvenience and any confusion it may have caused. Technical glitches can sometimes occur, and we are constantly working to improve our website's performance and user experience. We appreciate your patience and understanding in this matter.
Your order was placed on 2023-07-13, and successfully delivered on 2023-07-24, which did not take a month.
Regarding the delay in addressing your address correction request, we have corrected the address and sent the email on 2023-07-13, and you replied to that email on 2023-07-14. But on 2023-07-15, you said the package was sent to another country. We sent you the tracking status of the package on 2023-07-16 (it was not sent to another country), and have informed you again that we have corrected the address.
Maybe you overlooked some of our emails, which caused unnecessary misunderstandings.
We appreciate your patience and understanding throughout this process. If there is anything else we can do to assist you or if you have any further questions or concerns, please do not hesitate to reach out to us. We are here to help and ensure that you have a positive shopping experience with us.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Difficult. I entered my debit card information and the screen went blank twice.
It seemed easy for me (81 yrs. Old) to get the order completed, especially since I wanted to change sizes and remove one. It's good to have a size guide. However my gray shirt, which I ordered in 2XL was still way to small (I usually order XL), but wanted to wear it over short-sleeved pullovers and a couple reviews said it ran small, so I ordered two sizes larger. And it's still way too small.
Thank you for your feedback and sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
For the sweater, it was shipped separately and should be out for delivery today.
2021-12-01 06:10:00 pickup
GIRARD, OH, 44420
Out for Delivery, Expected Delivery by 9:00pm
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It seemed easy for me (81 yrs. Old) to get the order completed, especially since I wanted to change sizes and remove one. It's good to have a size guide.
The clothes are larger than their stated size. I ordered small sizes, and they appear medium. I ordered medium sizes and they looked like tents on me. I donated most of them because return shipping is too high for the value.
Additional views (back, side) of clothes would help deciding purchases
I was confused about the order verification on my original order as I received nothing by email. I am hoping that i will receive my order in due time. I am looking forward to those beautiful tops. Thank you. Agnes Mathews
I placed same order last week & never got verification. I don't want a double order.
I bought a beautiful dress here, I arrived earlier than planned. Very soft material. It came in a very small bag thinking it was a joke, but when you take it out it surprises, it expands quite well. For a person of 1.70 it is a perfect size.
Zolucky emailed several times with low ball refund offers. They finally stated remove review and they would refund 100% without shipping merchandise back. I refused to remove review first. They did refund - but it is illegal for them to offer a refund in exchange for removal of review. I am updating so you know, yes, they refunded but only after 4 emails back and forth with ridiculous offers.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Do not order from this company --- the product description and photos are not accurate and you too will be disappointed and realize you have just thrown money away. I was very disappointed. Material is a poor polyester not a cotton blend or sweater material. The construction of the garment is also very poor - just sewn together into a misshapen garment. The order takes over a month to arrive and then it arrives one piece at a time. To return the items they counter with a 15% refund so you can take them to be altered. Really - alterations cost more than $3 a garment. Besides they cannot be altered to look like the pictures and why should I... Returns must be sent to China and when they responded they did not provide the return authorization nor the China address. They are insulting and they do not accurately present other products. I would not even donate these to Goodwill that is how cheaply made and the material such poor quality. The return shipping for $130/8 items is $40. I have comparative photos and emails between myself and their customer service to verify every one of my statements The photo on theleft is what I received. The photo on the right is what is offered in their catalog on the website. Look at the neckline... Francine -
This was the first and last time I will order from Zolucky. The dresses were nothing like the pictures and the smallest size is small. I wear a 0 and I can't return them because they are in China and they don't accept returns. My fault for not checking first but if you order from them, please know that the sizes are huge and the quality is less than acceptable.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Please be advised that the appearance of the product, including texture and color, may experience variations resulting from lighting in the studio or differences in screen monitors during photography.
In any case, we will carefully examine the product again, conduct further optimization measures, and upgrade the quality of product accordingly. We thank you for bringing this to our attention.
Also. There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
For US customers, we have a dedicated return center to facilitate the process.
If you want to return to our US return center, welcome to contact us at service@zolucky.com. We will check and reply with our US return address accordingly.
Best regard,
ZOLUCKY
I ordered a dress that looked so cute in the picture! The dress was nothing like the picture! It was awful and of poor quality! I got authorization to return it but was told it had to be returned to China even though it didn't come from there. I was offered 15% refund instead of returning it. Since I was responsible for the cost of returning it, I took the 15%! It would have cost more to mail it to China! I'm sure they're aware that many will not pay to return it and they wont have to refund cost of item! I will never order from them again! Poor return policy and poor quality product! They don't deserve even one star!
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Wonderful online boutique :) I have found the most wonderful dresses here. I got some more clothes like skirt and a cute top for halloween! I was exceptionally surprised by how fast the delivery was and how easy and simple the return process was. I will keep shopping, a wonderful selection of clothes and so easy to shop :)
Site is easy to navigate and responsive.
Items were good value for the low price.
Bought 6 items, including a pair of boots and flats. Love the boots, flats were not quite the blue color shown on site. Other clothes looked just as they were shown on site.
Note, free delivery time was three weeks to a month.
First time buying Zolucky and will buy again.
UPDATE: The company contacted me privately and offered me a 35% discount IF I removed my poor review. I'm sure that's what happened with most of the other good reviews. They were bought. I said I would consider if IF they posted their Return Policies clearly on Purchase page BEFORE someone clicked to submit the order. Never heard back from them. They want to continue deceiving Americans about their poor/non-existent return policy.
BEWARE: Very long shipping delays. Contacted customer service twice and kept being told "it's on the way." It took 5-7 weeks and I still haven't gotten all the items I ordered November 14. Today is December 20. Quality of items is very low, thin material, poorly made, not what was shown in photos. When I contacted Zolucky for a refund, I was told I had to ship back to China and pay any custom fees. Or I could get a 15% refund. Both options are terrible and very aggravating. I will NOT purchase from this site again.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I bought a Undress and cotton linen pants. Neither fit as described for my wife to attend a trip to Mexico. The extra large on pants was like 2xl. The sun dress needs too many alterations to make it worth altering. I was told for return is to China. Shipping cost from Canada to China is like $80. So not worth it. They did not return e-mails either. My email was very polite Asking for solution or ideas? ZoLucky made 1 offer to fix problem. 15 percent back.
Loved how the items looked and was excited to receive them but was disappointed in all of the items. Unfortunately i expected to love them so much i did not save the tags etc as required and cannot return them. Hopefully I can find someone to pass them on to. Very sad.
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for any inconvenience caused. As we check, you did order size S for the shrots. You may mistakenly add the wrong size to cart and did not notice that. Next time you may check the order confirmation we sent and reach us to change the size if anything is wrong.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!