My order has arrived, an impressive shirt, the delivery was easy and fast, especially since it was earlier than expected. I was impressed, I thought it would take longer for it to be an online purchase.
Just to get to the States was a month from placing order for 2 of 4 items. Other two items have not shipped, yet. The items were very reasonably priced, but shipping was extremely expensive. Choose not to order again from this overseas company.
My shipping address is not the same as my billing address. Visa may not make payment
The pants I ordered here are fabulous, soft and comfortable, it will be amazing for this season. The service is fast and timely, the ordering process is simple and of great quality that justifies the price, which is still low. I will order again.
Very easy to shop & place order My only problem was in the tracking. Could not track with order # & tracking #. Did not realize shipment was coming direct from China. Longer ship time. Zolucky gave me the website that did work but sometimes it came back in chinese.
Really, this is my best option for women's clothing shopping online. 15 days ago I bought a dress for myself and it was really amazing and also the quality of the dresses is the best. So I want to thank this website, highly recommended!
I have been shopping with this online boutique for a long time. I definitely think that this place with a lot of trend and elegant fashion has a peculiar fascination for its customers. I have greatly appreciated him with his excellent overall customer service.
All went well except when entering details it told me that page was not valid. As I did not want purchase the items twice and was then worried it was not a valid page I stopped until I was advised by email that the purchase had not been completed as I did not want to buy everything twice. When I did order and received my items sadly I was disappointed. What I had thought to be velvet was some sort of polyester and I misjudged sizes.
It is easy And there are many pretty things to choose from! But i was really disappointed with my second order and it costs too much to return, especially after I paid as much as the dress was worth to get it delivered faster.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
It is easy And there are many pretty things to choose from!
2 of the item I received did not look like the picture online nor was material near what it looked like.
The dress I ordered looked exactly like denim in the picture. The material was a thin cheap silky fabric. The same with a top I bought.
I tried to return the items but Zolucky return policy is so complicated. In addition it practically says they may never receive the package, if they do then it may take a very long time to receive your credit. Additionally you are responsible for all return shipping costs.
I guess Zolucky relies on 1st time customers because I am sure they do not get repeat customers.
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Kindly pls check the info we sent.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
I purchase three shirts from Zolucky. The first shirt arrived a month later and it was not what I ordered. The second shirt was of poor quality, but at least it was like the picture on line. I am still waiting for the third shirt. The company claims that that was delivered; but I never got it and all they tell me is to call the post office. It has been over two months.
Sorry for any inconvenience caused.
Per checking, the alst item has been delivered by USPS.
Delivered, In/At Mailbox
June 12,2021 at 2:25 pm
Could you please double check? We've also initiated a case with USPS but it takes 1-2 weeks to get an answer. If you call USPS, an immediate answer would be given.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I bought 2 pairs of slip on sneakers (Gray and multi) I liked both but the multi was defective so I wanted to return it. Zolucky said It had to be returned to China so the postage would be more than the value of the shoes so they offered me 15%of the purchase price so I will receive $3.00 and keep the shoes, which I cannot wear. So beware!
Thank you for your feedback and sorry for any inconvenience caused.
Per checking, you have two orders with us. The first one includes 3 shirts and the second one 2 shirts. We cannot find any shoes. Could you please double check if you did order from Zolucky? Or you placed that shoes order with a different account? A correct order number would be helpful to locate the problem.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I will never buy anything from Zolucky again. When I received my items which were a shirt and a sweater
They ended up being too big. I tried to send them back but it was more trouble than it was worth. If you want to send something back to them you will have to pay for postage shipping costs and any other charges. They will not let you send back any final sale items either which I was not aware of when I purchased them. I was very unhappy with the way they do things. There are not many companies I have dealt with that treat there customers this way by making it so hard to return things. I will never buy from them again. I do not have proof of purchase because I do not have the ability to take any photos of items or receipts. I can tell you that one of the items I wanted to return was a long sleeve red and gray shirt with the words Don't piss off old people the older we get the less life in prison is a deterrent and this is how I feel now
I received ads online for Zolucky. Seemed like good designs for a cheap price. Once I ordered the product, I was expecting some level of communication. There were no emails about shipping, no emails with tracking information...nothing. I had no idea if I would ever see the times. They did arrive, but the fit was very boxy and not form-fitting at all. They fit like cheap, generic kid's clothing. We emailed about returning the items (which there was not really an easy way to do), and have not heard back, though we did get a satisfaction survey (this one). I am not very hopeful that they will allow a return or that they will respond at all.
I would definitely just shop on Amazon or another site that has some level of protection for purchases (this one is overseas which wasn't clear during the purchasing process either). I should have known that a catchy site name that I've never heard of before would be risky (and I guess I did suspect it).
Dear Customer,
We apologize for any inconvenience you experienced.
Actually, system will send confirmation and tracking information to the email you left for the order. Please check your spam folder as well if you can't find the email.
About the return email you mentioned about return, we have checked and confirmed we have replied it. Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We want you to feel confident in choosing our business, and we assure you that we are a legitimate company committed to providing quality service to our customers. We take every customer inquiry seriously and are dedicated to resolving any issues you may encounter quickly and efficiently.
If there is anything specific that you would like us to address or any questions about return, please do not hesitate to contact us via email service@zolucky.com
Best regard,
ZOLUCKY
I have never used to say before. Seemed easy to find products. We shall see the quality when the items arrive.
Dazzling online boutique and couldn't have been more valuable or spent more time with me online! It made me feel so amazing! I would recommend this website, since I have the store to myself only from the comfort of my home. Incredibly happy with my new dress!
Many items were mis-sized, even though I ordered X-3XL. This was my first order, so I expected to get some type of discount. None entered were accepted.
It was offered later, and now I won't order again because of no guarantee of sizing and high shipping costs..
This was my first order, so I expected to get some type of discount. None entered were accepted.
In sept 2020 I purchased 7 items, a pair earrings, shoes, scarf, purse, & 3 tops. All were of extremely poor quality. Some were purchased as gift & too poor quality to even give. The shoes were plastic (they even spelled the leather - "Letcher" the scarf was of an itchy poor quality material and the tops were thin and sewn very poorly —- Stay away do not purchase from Zulucky - prices are too good to be true!
Sorry for all the inconvenience caused.
We have sent you an email based on your query and please check your email inbox.
If you have any more issues, you can chat with us while we are online or contact our CS team via service@zolucky.com.
Thanks again and have a nice day!
Warning do not buy from this merchant, 1st based in china and the refund is the burden of yours, shipping back is costly. 2nd quality of clothing is bad, not properly sized and very thin. 3rd they will just want to give you. 25 cents on a dollar for the stuff, instead of returning. There a reason for that- keep you hard earned money.- Sc
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
They change the status of your order from processing, they actually charged my card, then to sending to logistics, then to carrier evaluating order... but its never really shipped. Its just crap. They now have my money and a month later i have nothing, not even a tracking number. They are in China and they are ignoring my requests to cancel my order. I am pursuing getting my money back through my credit card company
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-31 & 2021-01-12, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Excellent, I had a meeting of alumni of my school and that's why I asked for two dresses. The very first time I used this service, they were very helpful to buy clothes online, the shipping time was fast. Helpful before and after ordering the dresses!
Descriptions of products are detailed and ordering is easy. However, I needed to return two items due to size and tried to contact Zolucky multiple times. They finally responded by saying they would give me 15% off a future purchase if I didn't return the items. This doesn't help me with the items that are too large and the original purchase price.
Descriptions of products are detailed and ordering is easy.
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-22 & 2021-01-08, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!