I have placed many orders for clothing here and many more to come. Any clothes I ordered were great. One had a defect, they fixed it immediately and made things better. I hope to continue ordering from this cute clothing website for years to come.
The shirt XXL arrived and was closer to US Med size & based upon return policy I'm not going to go through the hassle of trying to return or get a refund. No way you can justify charging $11 to ship a cotton shirt to North Carolina.
Won't order again from this company!
No way you can justify charging $11 to ship a cotton shirt to North Carolina.
Won't order again if shipping rates are not adjusted!
I ordered 2 tops both in medium. One was way too tight and the other one was a little big but I will wear it. I considered sending them both back until I found out that I would have to pay to return them to China. The shipping cost would be probably be more than the tops originally cost me.
Thanks for your comment. We did send the correct size.We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart ” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
==. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
Good buys but horrible customer service. Once in a while I actually receive what I ordered but sometimes I get maybe three of the things four things. I try to inquire about the shortage but when I click on contact us, it says that it is not available. Sux, I have unsubscribed to the emails. I'm not getting ripped off again!
Dear customer
We apologize for any inconvenience you may have experienced while contacting us. Your opinion is important to us and we really appreciate it. We will strive to improve the quality of our services.
We have email and 24-7 Live Chat service now. The Contact Us button is always available, you can check in https://zolucky.com/contact-us. We recommend that you can try to improve it by switching networks or devices if you still encounter the same issues. Or please provide us with specific feedback or screenshots about the issues you encountered. We will forward your feedback to our relevant department for further checking.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, all the items in your order were delivered.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
I buy most of the clothes on this website. I have found great value in the skirts I buy here. I consider them elegant and of very good quality. The customer service is impeccable. I have several skirts, they are synonymous with quality and unrolled style. Thank you for always delivering a quality product.
The date of my order was November 18. As noted on my receipt. My request for refund was on December15th less than 30 days. Only reason I waited to return was because you did not notify me that the other two tops were out of stock and you charged me for them. Not refunding those two is sterling. I am Unhappy!
"Outerwear" had a hood and was shown in an outdoor setting. It was a robe with snaps. The armholes were too small to be able to put it on and certainly could not be worn over something. The dress material is see-through. The 2 blouses were okay. The map one does not have any darts and fits poorly as a result.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sometimes payment failure may be caused by network problems, incorrect address, refused transaction, declined by bank or the risk prevention mechanism of your card issuer, we recommend you to try multiple times, try to change to another card, or pay with the PayPal balance.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was skeptical that with the little information I was asking for on this website about dimensions, it would really fit. But, for once in my life, I have some collared shirts that fit me. The neck collar was a bit big, which I will adjust for the next time I order with them.
What I have received from here is of very good quality not to mention the excellent prices. That's what keeps me coming back. I am more than satisfied with the clothes I have received. I find the size charts to be very accurate as well as the items shown in the picture. You just can't beat the prices. These same items purchased from a high-end boutique would be very expensive. In general, I must say that I am more than satisfied with everything that I have bought online here.
I appreciation the clothing gift I bought for my sister. Two things could have been improved: 1) I could have received it more quickly than the several weeks, and 2) The sizing could have fit more perfectly - it was Small but even was quite big on her. The color was perfect!
Thank you again.
The package arrives very quickly, everything is correct and as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. Sometimes it is difficult to find the right size on the Internet, but here I did not have any problems.
Easy to complete purchase. The layered skirt is better than I expected-and cotton! The plaid skirt was a disappointment as it is a different pattern than pictured. So, it does not meet my needs, but it will be okay. May use it to pattern a version and make it in fabric that I like.
I was disappointed to see that some of the items were not as depicted on your site. The tailor work was very poor and the material used was not good quality. I will be returning most of them and i expect money back. The first ones I bought from you were very good. This time you did a bad job, the cloths did not fit, not good material..
You have the most beautiful clothes on earth, keep on making them
I am a standard size 8. I ordered 12 pieces of clothing in medium. I looked very carefully at the measurements they gave and measured myself. Out of the 12 items only 3 fit at all. Their sizing is completely off and makes no sense. In size medium some pieces of clothes were like child size, so tiny my 10 year daughter couldn't fit into and an adult size 8 and then other size 8 adult clothing fit me like I was wearing a tent. I would NEVER order from them again. It gets worse...when trying to do a return they only allow a return of 40% of what you paid and you must pay for your own shipping for the return. Basically out of an order of almost $200 I got 3 usable pieces of clothes and the shipping cost me what the return would have been. This company is a scam and I hope nobody ever uses it.
Dear Customer,
We apologize for any discrepancies between the measurements provided and the actual fit of the clothing you received. The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, then please send us the photos of the real item with size measurements. This will allow us to cross-reference the measurements with our sizing chart and investigate any inconsistencies.
Regarding our return policy, we apologize for any confusion caused. Our aim is to provide a fair and transparent process for returns. We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product. We will issue a 100% product refund after we receive the return parcel.
We want to assure you that we are not a deceptive scam, and we strive to provide quality products and excellent customer service. We understand the impact this experience has had on your perception of our company, and we are committed to rectifying the situation.
As we have stated on the website, the buyer is responsible for the return shipping cost if the items we sent are correct. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know. We are here to help and provide a resolution.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Bought several women's clothing items last autumn, tops, sweatshirt, a cardigan. First off, the shipping takes months, literally. Last item arrived 3+ months after ordering. Okay... I get it, factory in Asia but no email updates or info on the site. Then each item arrived, one by one, and I started to wise up. What garbage clothes. The very cheapest polyester fabrics, flismy, tissue thin, poorly constructed with crooked seams and uneven hems and underarm seams that twist and wander. Sizes were ridiculous! My oversized tee was only 2" wider in a size 3x than the "Small" size sweatshirt I ordered my daughter. The sweatshirt was not fleece, no bottom hem, stitching torn on sleeves and RBG would be embarrassed if she could see her image on such a shoddy garment. All the sleeves were terrible, some 8" past our hands and too narrow for most human arms.
My sincere advice is to completely AVOID this retailer. These cannot even be donated unworn.
This retailer should get ZERO stars
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Prices are great bargains but shipping and handling is way too much. I considered canceling the order due to the amount. If prices of items hadn't been so good I would have.
Will consider ordering again with those amounts.
The jeans were defective. The buttonhole was sewn shut so you can't button the jeans. They were so shredded that I would not wear them. Not as pictured. The sizing charts & information provided is incorrect and you should not trust it. To return items you can't use YOU HAVE TO PAY more than the clothes are worth to send them back.
They have nice looking items on their website, but when you get them they are not as advertised. Then when you want to return them they offer you 15% of the item price to keep them. And tell you that they have to be returned to China, which is a total lie since they are shipped from Jamaica Florida! Do not order from this company!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
My order was a disaster. Very poorly-sized, cheap-quality items. I got very sick with COVID before my order arrived and was unable to go to the post office by their 15 day rule. They would not even discuss granting me any grace because of being so sick with COVID, even though it was just a couple of days over. They said "Sorry, that's our rule. No exceptions! Next time submit your request within 15 days of delivery." Now I have $150 worth of very poor quality, ill-fitting clothing that I am stuck with. Unbelievably pitiful customer service. This was my first purchase from Zolucky, and believe me, there will be no "next time" with this cold, non-caring company.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The package arrives very quickly, everything is correct and as requested. The prices are consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. It is sometimes difficult to find the right size on the internet, but here I had no problem.
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You can enjoy free shipping over $109(Except final sale and pre sale items). The total amount of your order does not exceed $109. So you need to pay for the shipping cost.
Shipping fees are calculated based on package weight and destination.
Every item has its own size. You could check the size according to the size chart.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!