Your product was too big and I've been waiting for a response to tell me what to do, I've had them ready to send back for awhile now. Please look into this and give me the address to send the items back. I love your items, but they were too big. I ordered an extra large bc I usually wear a size 14 shirt... it said USA size 14 is an extra large, but for me it didn't work.
Thank you
I have purchased several items from Zolucky, the first was almost two months ago, i am still waiting for a blouse. The company does not keep you in the loop as to when these items will be coming in. I have placed a second order, it is suppose to be here by the 28 if it isn't I will no longer order fro
M them. I like the blouses and the quality but not the service.
My new clothes arrived in a timely manner, well packaged. The treatment was excellent when I asked about my order by email, the clothes arrived at my house soon, I feel that they are of good quality. I'll sure want to shop at Zolucky again!
After buying my sweater I started to worry that I would not arrive on time since I live a bit far away. I shouldn't have worried as it arrived exactly when it was supposed to and I kept up with the emails letting me know my purchase was on its way.
Delivery was long from time ordered- I thought I wasn't going to get the dress- then disappointed in the pattern when received- would like to return and get refund but not sure how to go about this process.
Good shopping experience- hoping delivery is good as well
I love the clothes on this website, it is unique, comfortable and cheap. They look great and are true to size. I love all the clothes I have in orders over 20. The images consist of the actual clothes, each outfit including pants, jacket and shirt, all cost very little!
Ordering was easy and quick, BUT I would not quality what I received as quality products. The shoes were Not what was represented online. At all. And I am a true size 7 shoe, no more, no less. These are very large, probably at least a solid size 7 and not even close to the same color featured. One of the shirts looks like... I don't know, just junk. I tried to bleach it to be a more tone down color yellow, no dice, will not even bleach. Not sure I will ever wear it. I read the reviews and ordered anyway, so it is on me. READ THIS!
So Far, experience is good. Ordering was easy and quick. Received a small discount for being a first time customer...
My order arrived I was happy with the sweater until I opened it up and saw what a shabby job they did of putting it together. Very poor workmanship the side seams are loosely sewn that you can see the stitches right through the right side of sweater. Wanted to return but was told it would be very costly as it ships back to China and customer pays shipping and other expenses, I was offered a 25% refund and keep the sweater. Very poor business practices. It would have been more costly for me to ship it to China. If I'd been aware items come from China I would never have ordered anything. I am very dissatisfied with Zolucky and will not be ordering from this company again due to the workmanship of product and return policy.
First time ordering from this site, I hope I won't be disappointed.
I ordered several tops and a summer dress, hoping to take them on a late June vacation. Although the shipment didn't arrive on time, I was happy when I got home. The dress is the only item that didnwork, so I am still awaiting news about returning it.
Easy peasy; hoping the item I ordered is as nice as it appears.
I ordered a size 2X which I have been wearing. I could barely get either of the 2 items I ordered on. Charging $17 for shipping was excessive in my opinion. It took more than 3 weeks to get it. My 1st time ordering and probably my last!
Their products are cheaply made, the quality is less than zero. The have terrible customer service. And the are not even close to the right size... seriously I ordered a 3x capri and my 9 year old granddaughter can wear them. I would not recommend them at all
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I tried everything on the website to return an item the was sent in a size small. I need an xxl or size 16. I finally got a response from Sitejabber after sending three return request. I'm suppose to hear back from them, but all I got was this Customer Satisfaction Survey.
Dear Customer,
We are sorry that you are not satisfied with our item(s) and return process.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. Meanwhile. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
While we strive to make our return process as streamlined as possible, I understand that there may be some hurdles that customers face. We appreciate your feedback regarding our automated system and will take steps to improve it.
We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information before.
Kindly double-check the email address which you used for placing the order to ensure that you are checking the right inbox. If you still can't find the email, please check your spam folder as well. Or you can contact us via email /live chat again. At the bottom right of our homepage https://zolucky.com/, there is a button similar to a headset, click it then you can open the live chat.
Regarding the phone call service. Please note that while we currently do not support telephone service, we understand the importance of providing efficient communication channels to our customers. Therefore, we will consider this option in the near future to better meet the needs of our customers.
If you need any help about your order, please do not hesitate to contact us via email service@zolucky.com or chat.
Best regard,
Mandy
ZOLUCKY
First item I've ordered. Won't know if I like it until I get it. Wish there were a little more descriptions about each piece pertaining to fabric.
Not easy with constants trying to order. Kept losing page of items I liked and other items kept appearing in my shopping cart. I hope the shirts are worth it. They are not worth it! Sleeves too short and letters are sticky on one shirt
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I bought a jacket online here and was very impressed with the service. I got so many compliments that it was great to be able to go to the website a few days later to buy another one. I would definitely use this website again.
I wanted a multi colored, embroidered dress to wear on the weekends. A friend from my work recommended this online boutique to me. My order went through and arrived on time with no fuss or fuss, and the dress is just what I dreamed of!
Their prices are usually a little more than what I like to pay, but the deals are incredible! Quality is always great, free shipping is a godsend, shipping is fast, customer service is good. It is a very reliable and professional website on the whole.
I buy most of my clothes in this online boutique. I have found a great value, I consider the clothes elegant and of very good quality. The online service is impeccable. I also have several skirts, they are synonymous with quality and modern style. Thank you for always delivering a quality product.
The shoes are poorly made with the inside lining of the shoe puckered. I had to return them. One pair is the wrong size so I'm definitely returning them. I love the Jesus shirt, but have no idea why I got 3 all the same size. Must return at least one shirt.
Been good so far. Have ordered twice and am still waiting for one item on 1st order.
On second order three of the items I ordered did not fit correctly or were not as I thought they were pictured but was told that it was too hard to return as they had to be sent to China.
I will not be ordering again.
Been good so far. Have ordered twice and am still waiting for one item on 1st order.
It's rare that I find clothes on the internet that I like. This is the first website I have come across full of unique yet versatile clothing that I can wear for almost any function and look comfortable and sophisticated. The clothes are of very good quality and the order is simple. I now do most of my clothing shopping on this site.
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 29th among Women's Clothing sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!