I love all of the items I have purchased these past few months! Everything fits true to size, the materials are comfy, and the colors are vibrant. I always receive my orders within two weeks and they arrive safely.
I LOVE the tops I ordered! Perfect fit, beautiful design, stunning color, and great price! Thank you!
Although I read many negative reviews about the customer service of this online boutique, I am actually quite impressed. I had to contact customer service twice and both times the website representatives gave good information and were very helpful.
I see beautiful dresses everywhere on this website, wow. The new clothing designs are very good. I have already added two printed shirts to the shopping cart and can't wait for them to arrive to try them both on.
Great variety of clothes and fashion accessories! On this website has many pictures to get a clear idea of the clothes. Receipt of the order may take some time but it is worth it. They also have great deals.
Except for the zebra shirt that I didn't get (it arrived in a later mail) the orders have all been on time and the quality was definitely
More than I expected. I certainly would shop here in the future!
Other than that, I've had no problem with this company.
Except for the zebra shirt that I didn't get, the orders have all been on time and as I expected. I certainly would shop here in the future!
Always a pleasure! I've been shopping at this online boutique for a while now, prices are reasonable and shipping is always fast! The clothes are usually of good quality and yes, it is my favorite online clothing store!: RE
Good quality clothes and fashionable styles! I have bought clothes and accessories on this website so many times, and I am always satisfied with it. I would like to buy more after the pandemic for my friends and family.
Customer service was less than cooperative when I wanted to return my products. I did return them and submitted a tracking number. I am awaiting refund on my credit card. It has been one week since mailing and I have yet to receive acknowledgment yet.
I buy clothes online through this clothing website, all the necessary items to do a quick and brilliant makeover in my closet. Their range is huge and everything is delivered in 2 weeks. They have so much variety to choose from in all styles for all budgets, I couldn't be happier with my shopping.
Looking forward to a cute item and the right size. Did not happen -- sizes advertised (large -10-12, extra large 14-16) thought this was strange, but my grand daughter is a a 16-18 -- so I ordered the 16-18 size and received 22-24 size. Because of bad sizing info, I do not believe I will ever order on line from Zolucky again. Now, I do not have a Christmas present for my teen granddaughter.
My only protest is that I currently can't seem to see a maternity area. You need to take a look at everything and see what can work. There are such good deals that I plan to buy to prepare after giving birth, which is magnificent.
The clothing quality was pretty good, the sizes are all over the board, I had to be sure to check the bust size so it would fit my wife, some shirts she would fit a Medium some XL, sweatshirts and sweaters were the same way. More uniform sizing would be much nicer and your consumers wouldn't have to go through the hassle of trying to send back clothing that doesn't fit correctly
Poor quality clothing. Polyester plastic! What a waste of time and $$. And don't even think about trying to return! Must ship back to China, at your own expense, and may be subject to customs fees! What a scam!
I usually buy XL from stores but I looked at their size chart and decided better safe than sorry. Boy is their chart way off... couldn't even get an XXL over my head. Then the material WAS HORRIBLE (like an outdoor table cloth and super scratchy) so I didn't even want to give it away. And then they sent the wrong color ta boot! Also, they basically don't accept returns! They offered a 15% credit and when I refused then a 25% credit. I have to pay for mailing the item back to china. It's ridiculous. I guess you get what you pay for. STAY AWAY!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My first time buying from the site and was looking forward to receive my order. It turns out wrong color was shipped and they wanted a picture of tracking, product outside the bag and inside the bag. In my whole online purchase experience, this is the worst product return experience. I guess you can never compare to Amazon, Macy's, Sephora, Walmart, Sasa, etc or any online companies. By the way, the actual product vs picture is a huge difference besides the wrong color. See picture taken against site https://www.zolucky.com/products/short-sleeve-floral-print-casual-v-neck-shirts-tops. Remember to keep the whole packaging to get an authorization number to return the merchandise!
Thanks for your comment. Sorry to hear that the product does not meet your expectations. We sent the item as described.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
The sweaters that I buy in this online boutique are the perfect combination of comfort and elegance. They serve me for any occasion as they fit with a casual style. I recommend this website for all clothing needs for girls like me!
The web site is very easy to use, and the clothing are very appealing
But the return policy is not good. I understand its supposedly coming from China
But they have a warehouse in Ca.
So they explain that shipping back to China is expensive then offer you 15%off your items you
Want to return.
I ordered to items, neither fitted, one would have fit a gorilla the sleeves were longer than my insaem on my pants. The other shirt in a larger size was way to small, and was not the material listed. Avoid them at all cost.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Yes, I can't wait for your order in a week. However, if you buy in advance you will be happy. I love the clothes that I have ordered on this website. I read the reviews to get an idea of the size, and the photos of 'normal' people in the outfits are a huge bonus!
If you order from this company, you will not get what is shown in the picture. My boots were shiny material, and my sweater is printed. It's very easy to see the difference. The jeans I got were really nice and if it didn't take a month to receive anything, I might order jeans again.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a nice day!
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!