I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price
The order arrived on time, I could see its status at all times, also when my article arrived I was delighted, the color, the fabric for my perfect. I read the size recommendations and the perfect one would have been s / m, but for fear that the garment would be just right, I asked for m / l and this one is quite loose, I still love how it looks.
Very easy to navigate site. Excellent range for older girls. Quality always very satisfactory for my needs. The size of the clothes is perfect for what I am used to. I have used the website before and it always delivers promptly (even during this time). A very good online boutique to deal with.
I read the reviews, they are mixed, but I couldn't be happier with my purchase on this website. Easy to use site, just beautiful clothing options. My new dress looks sensational, I don't wear it yet, but it looks like it will fit. Very good workmanship, the same quality as a store dress in a mall, but much better price.
With much deliberation I chose and bought several pieces of clothing. As it turned out, two of the heavier weight pieces were a tad too small. Trying to return them, I was told I needed to send them directly to China! No where on Zolucky's website had I seen that. If I had I would never have ordered from Zolucky.
I ordered a few tops from ZoLucky. None of them looked anything like the pictures and they weren't even good enough quality to qualify as wearable. Crappy stitching and horrible fabric. Even the colors were wrong. I could not return them as I would end up paying for the return and be out even more money in the long haul.the first picture was the color I ordered which had the name of orange. The second picture is what I got! See the problem?
It's easy to find items at good prices but the items I ordered in my usual size were ALL too big. I'd actually go a size down. Return process is kind of annoying. I had the choice to return my items (which would take a lot of $ to ship back) or take a 15% refund price (which was very small). Delivery took forever and the site's pictures in my opinion, were very misleading. Looks nice on the site but once my items were delivered and I tried them on the fabric was stiff and pretty heavy when wearing. I was excited to shop the site but it was a huge disappointment. Won't be reordering from them.
I found myself on this site for hours trying to decide what I would pick! Found a Christmas present as well. My only complaint is that for MANY of the items I was choosing from had the same item code. Made searching for items a bit complicated/frustrating lol
Do not buy from Zolucky! I placed a large order on Oct 2,2020 which included several items and never received it. After many emails, Zolucky continues to deny responsibility and refuses to replace my order or refund my money. All I get from them is 'give us a little more time please'. I write this review on Jan 20,2021. Save yourself the headaches of dealing with an international company that takes your money and refuses any responsibility.
Update: company responded within hours of this review being posted and offered a refund but they asked that i remove the negative review first so they could be 'encouraged' to help me. I pointed out that I've asked for months and they refused so this review will stay as is until the refund posts to my account, so when can I expect the refund? On January 28 I received a reply: have you removed the negative review yet? Needless to say, I have not received my money but they want me to remove my review.
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
What a bunch of crooks! Avoid this company! The clothes took a very long time to arrive (over a month!). When they finally did, they looked nothing like the pictures. Everything was cheap and poorly sewn. The sizing on the website was completely off. And they put so many restrictions on returns that they will never give any money back. Everything has to be done within a ridiculously short time, and you have to mail the clothes back to China! They stole $150 from me and all I have is a pile of garbage that I will have to donate to charity because it is such poor quality, I would never wear it. Never order from this company!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by message. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I bought here the blue lapel vertical striped blouse for my wife and loved it. It was easy to order, I just added it to my bag, selected a size, then checked. I also loved that they had so many photos of the blue lapel vertical striped blouse, not just stock photos, but also of actual customers using the product. I also appreciated that there was free shipping regardless of the order amount and that I got a 40% discount on my first order. My order arrived quickly and was very well packaged. I would definitely recommend this online boutique to my friends.
The items are definitely not as nice as pictured online; colors are dull and lack quality.
Foreign sizes are MUCH larger than US sizes. I consistently wear medium tops, and Zolucky medium-size is more like XL. Size 8 shoes delivered look huge-- probably US size 12.
I'm disappointed in service and unrealistic return/exchange policy. Returning to China costs more than the items are even worth.
Thank you for your feedback. Sorry to hear that our products and services do not meet your expectations.
We will forward your feedback and keep improving our products and services. We have been paying attention to these issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Great selection… great prices…. Good sales. But when I use the 25% coupon u sent me it takes away free shipping which was $26. So I used mid2023. But your 25% would have saved me an additional $25. Oh well. I bought the blouses anyway. They are unique… and good quality.
Great selection… great prices…. Good sales. But when I use the 25% coupon u sent me it takes away free shipping which was $26. So I used mid2023. But your 25% would have saved me an additional $25. Oh well. I bought the blouses anyway.
This website first appeared in my browser and I have been buying all the cute clothes from them ever since! They have so many things that are my style, and they are always very good prices. And free shipping!
The quality of the two items I purchased were very nice! They looked great online so I was a little skeptical about what so was going to receive in person, but I was wrong. I will definitely order from them again. Shipping was fast also.
Very expensive delivery and foods are not like at photo. Im experienced buyer throughout Internet, and it's my first bad experience with so big difference between photo in shop and thing what I have got. I'm very very disappointed
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
As for the shipping fee. Please note that our shipping charges are based on a variety of factors, including the weight and dimensions of the package, the destination, and the shipping method selected. Hope for your understand.
In any case. We appreciate your feedback on this matter.We will take your feedback into account as we continue to improve our website's functionality and user experience.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com
Best regard,
Mandy
ZOLUCKY
The shirt I was trying to return was so very close in print and color. The return process which eventually went to offering a discounted price to keep it. I did that and have learned my lesson. This is last time I order from here.
Dear Customer,
We apologize for any inconvenience caused by the processing your return request.
Rest assured that if the product meets our return policy requirements, it is eligible return for refund.
Before providing you with additional information about the return process, we would like to offer a partial refund as a goodwill gesture to resolve the issue and satisfy our customers. We apologize that our previous solution did not fully meet your expectations.
If you still want to return, you may reply us with your decision then we will send further information about return.
As for the call. Sorry,We do not support telephone service currently. But we will consider this in the near future to meet the needs of customers.
You may reach out to us either through live chat or email service@zolucky.com. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
Best regard,
Mandy
ZOLUCKY
I ordered 5 items from this website and they are all TERRIBLE. Unfortunately, I didn't read reviews until after the clothes arrived. They are basically not returnable, otherwise I would send them all back. A total loss of money. The clothes are a cheap knockoff of the items pictured. The fit is terrible. The quality is the lowest possible. The photos show nice variations in the fabric and fancier seems. The actually clothing doesn't have any of this. What appeared to be a sweater was actually white polyester with printed design color on it. Felt more like a Christmas decoration. Do not buy anything! This is a scam.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us to complete your return process.
We`ll take care of your request, we`ve sent you our solution by message, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The sweater arrived in less than I expected and was exactly what I wanted. My friend came to visit recently and wanted a sweater with that design, I gave it to him while he asked for another one online!
Nothing looks like the pictures. Ordered 3 shirts, I sundress. Looks high quality in the pictures. Blow the pics up and everything is photoshopped. Looks like embroidery, is actually cheap print. Walmart has higher quality clothes. 2 weeks wait for shipping from China. Buyer beware.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ordered a XXXL tshirt. Received one of poor quality that was not even large enough to be considered a medium. Filed return request and was only offered a 15% refund. Items are shipped from U.S. based warehouse, but returns much be sent to China. Was subsequently offered 50% refund if and only after I remove this review.
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Return Policy
-All Purchase (except final sale item, swimwear, lingeries, bags and accessories) can be returned within 30 days from the delivered date.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!