Promised goods before Christmas. It's now 1/7/21 and I still don't have the whole order. I don't know when the remainder of the order will arrive.
What I have received is of mixed quality. Several items are not terrible quality, but not as described/pictured. Size isn't consistent with other entities... Zolucky Small is XS,
I bought a dress for a wedding and was very impressed with the service. I got so many compliments that it was great to be able to come back a few days later to buy another. I would definitely use this website again.
Ordered several summer dresses and tops, in cotton or linen blends. Only one was linen - the rest were awful polyester or rayon or? Two of the dresses received didn't look anything like the images online. Sure seems like a bait and switch to me. Never again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Everything I ordered was too big, so I am returning them and ordering in a smaller size. BUT what a run around I am getting in the process of returning the 3 shirts! Took forever to get a return label and turns out I have to pay my own postage which came out to $28! It goes back to China, so I had to fill out a customs form at the post office too!
Sorry to hear that the product does not meet your expectations.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China.
We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Was easy but hopefully will come sooner. I waited too long to order, and I have a birthday party for 7 days from now.
Just received my order and it's nothing like the picture. The sizing is ridiculous, tight on top and huge on bottom. The material is so cheap, and just disgusting, save your money, I'm giving this to Goodwill and they can wear it or use for rags.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
From the beginning it was a wonderful experience. In the end, and after seeing many designs, it was reduced to two dresses. A difficult choice as everything is fabulous. So since this special dress is for a special occasion, I decided to shop online again here.
You didn't respond to my plea for help. I never received any help as an 83 yr. Old trying to understand all that I had to do just to return 2 dresses that looked like I bought them from Omar the tent man.
Dear customer,
We apologize for any confusion and dissatisfaction you may have experienced with our return process. We will do our best to simplify our return procedures to provide you with a better shopping experience. We will continue to improve the quality of our products to meet the needs of users.
Regarding the return address, we sent you the necessary information for your return via email on July 30th. Once we receive your return package, we will process your refund immediately. If you have any other questions or require further assistance, our customer service team is always available to support you. Thank you again for your feedback.
Please note that our return confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed our response. Therefore, we kindly suggest checking your junk or spam folder to see if you received any emails from us. If you still need help with your return process, please do not hesitate to contact us at service@zolucky.com or chat with us online. Our team is available 24/7 to assist you with any issues you may encounter.
Best regards,
Jules
ZOLUCKY
I liked the fact that you didn't keep trying to make me buy more and more.
One of the best things about this online boutique is the fact that they have a huge variety of clothing designs, it took days to go through everything! I usually buy the clothes that have feedback to make sure the quality is good. Overall I would say this is a website worth visiting as it has a great variety of products and reasonably fast shipping.
I had thought I was order a US product only to find out nothing fit. Tried to return 5 items only to learn it would cost me $250 in shipping cost. Don't plan to shop your company. So mad to have paid$ 100
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I don't like the idea of paying $20.00 just to try something on. And in order to get free shipping you need to spend more than I am willing to on a first time basis. I will not be shopping with you again
I don't like the idea of paying $20.00 just to try something on. And in order to get free shipping you need to spend more than I am willing to on a first time basis. I will not be shopping with you again
The quality of the clothing fabrics in this online boutique is very good, much better than what is seen in the photos and they look very good. I also like how detailed they are with the shipment of the order, with a nice bag, just as it came out of the store. I am looking forward to shopping on the internet again in no time.
This website is great. Excellent customer service, someone always responded to me in a timely manner. I tried to buy a simple dress with a good discount, it arrived on time, it is very beautiful, I will definitely order more and recommend it to my friends.
The item I was sent looked nothing like the photo. It was poor quality print on a cheap synthetic sweatshirt with weirdly short arms. I tried to return the item and was not able to get any response. DO NOT be taken in by this con.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
So sorry I ordered 7 products from this company. Their marketing is really good IMO, their apparel looks super cool & nice but apparently the Company sends you the products months later...? I ordered these weeks ago & they still haven't arrived & they're impossible to get a hold of. Hope you don't make the same mistake I made? I don't recommend ordering anything from Zolucky. Does, the Zo stand for Un?
Thank you for your feedback.
We`re sorry to keep you waiting for so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions.
Sorry for the inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We have been working hard to improve our products and services. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
You can track your parcel here https://zolucky.com/order-query. If you have been unable to check the status of your parcel, you can contact us and we will help you check.
We found that your order was successfully delivered on 2020-12-23, hope you`ve received your order.
We also sent you a message to confirm the status of your order. Please check.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The November order has not arrived yet. I ordered 3 tops and 1 has not been delivered yet.
Update: I received my Christmas tshirt on January 17. The size is very big for a small. I like the design but will have to hold it for 10 months before giving away. I ordered a valentine T-shirt in late December. If it doesn't arrive before Valentine's Day I'll never order from them again.
Sorry for the delay issue. For your order, we sent you the resolution. Please kindly check it.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
I kept my expectations reasonable because of the pricing, but one item was a very wrong size, one had sewing errors, and one was not cut to drape the way it did in their product photo. I would have ignored the different fit but asked to return the one that was supposed to 47"at the bust but was 38", and the one that the neckline was stretched and puckering. There response was that their return facility is in China and it would take a long time and be expensive FOR ME to return the defective items, so I could choose to get a 15% refund. On two obviously defective items. I have stated that is not acceptable and their response was that they would improve their items in the future. And be forewarned - the fabrics are VERY lightweight.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Do not order from them. They are scammers. The products are substandard in material and inaccurate website. They also sell out of items that you have ordered and do not tell you and will not refund your money for the items. They also create a shipping label the minute your order to make sure you cannot return the items even though they do not ship it our for at least 15 days which is the time you have to return the items.
There is no way to contact them and no information on where to return your items. BUYER BEWARE.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
It's not 15 day and not counted from the ordering date.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is my only online shopping store for years! I've been ordering from them for a long time and not only do I get my package on time or earlier, but the customer service is easy and fabulous. Their size charts are very accurate and all the clothes are well made and last long. My only comment (which is not bad just to keep in mind) but if it says "super low cut" it is VERY low cut haha! Buy here, you won't regret it
I don't like that you offer at the beginning of the shopping to be a free shopping after certain total and it never shows at check out. That's why I canceled several times before but this is first time and last I probably shop here for that same reason.
I don't like that you increased the postage from when I first started this. The postage makes it way to high... so I may be tempted in future, but may NOT order. May need to return if not a correct size... but I do like it... so went ahead and ordered. Hope you still have it in stock. You had no upper arm measurement... which is my biggest concern.
Thanks for your support.
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $99 after discounts (excluding pre sale and final sale items).
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!