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Zolucky

How would you rate Zolucky?
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North Dakota
1 review
0 helpful votes
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Nice Website
April 1, 2021
Updated review

Everything looks really nice on their website. Received my stuff in a pretty timely manner. Was NOT happy with their return policy. They don't want their stuff back and they only offer u 40% of what u pay for it. Total ripoff

Date of experience: April 1, 2021

Nice website
March 2, 2021
Previous review

Everything looks really nice on their website

Date of experience: March 2, 2021
Georgia
1 review
0 helpful votes
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Beautiful clothes!
September 24, 2020

I walked into the website and was amazed by all the clothing and accessory options. I had the wonderful help of customer service via email, they were just brilliant, attentive and very helpful. I hope to buy more dresses here!

Date of experience: September 23, 2020
New York
1 review
0 helpful votes
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Garbage
December 10, 2020

Total joke. Everything I ordered looked nothing like the pictures. Disappointed in this entire experience. The one shirt I did like was delivered with a big hole in the back. Nothing but a waste of time and money. Not worth returning. I am just eating my loss as experience.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 10, 2020
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Florida
1 review
0 helpful votes
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She liked the ones she received.
January 9, 2023
Updated review

I am sure my Wife liked her Christmas present, even though they were a little large on her. The ones she received, she like but I am still waiting to receive the green one which was apparently on back order.

Date of experience: January 9, 2023

Nice selection.
December 10, 2022
Previous review

Hoping my wife will like this selection and they fit.

Date of experience: December 10, 2022
Florida
2 reviews
0 helpful votes
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Everything is polyester rayon and the colors are dull I am missing part of my order. I have contacted them but I have to wait for a reply. I will keep you updated. Not happy at all. And your system won't let me upload the pics

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 23, 2021
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Per checking, the last item in your order has been ready for shipping and we will notify you with the shipping info soon.

We have been paying attention to the quality and we will make a big change soon.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

South Dakota
2 reviews
0 helpful votes
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Linda Lou
January 26, 2022
Updated review

Absolutely nothing fit, so sizes are not as advertised. Order took a month to arrive, with no emails. Talked to customer service and it was the worst service I have ever received. And I worked customer service for over 40 years, so I know bad service. Pictures of products

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2021
Miss W. Zolucky Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.

If you need to return, you can contact the customer service for a return label. Once we receive the parcel, full refund will be proceeded to you in one week.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Linda Lou
November 25, 2021
Previous review

Love products, hard to stop looking.

Date of experience: November 25, 2021
South Africa
1 review
0 helpful votes
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I came across this online boutique when searching for some dresses online and quickly discovered that it is much more than decently priced clothes. Wide variety of accessories that are difficult to find or much more expensive in a physical store, this online boutique is very complete and reliable.

Date of experience: November 20, 2020
Italy
1 review
0 helpful votes
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The best fashion store on the Internet. I have been shopping recently and I must say that there has never been a time when I was disappointed in your clothing and accessories. They offer a wide range of fashion, it is really difficult to find good and reliable fashion stores on the internet, not to mention they are often heavily discounted!

Date of experience: October 13, 2020
GB
1 review
0 helpful votes
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While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)

Date of experience: January 18, 2021
Australia
1 review
0 helpful votes
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Great
October 8, 2020

The service at the online clothing store was great. The clothes arrived on time and looked like the photos. The dresses are very high quality, especially the material they are made of, the price is not indicative of that, so I can say that it is the same as advertised. For now they endure the use, I decided to buy again.

Date of experience: October 7, 2020
Arizona
1 review
0 helpful votes
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Good prices-horrible return policy
September 28, 2022

Even though I had not opened the two bras on my second order, seeing my first order was only the same bra in a different color, that I found to be too flimsy to support my boobs. There was also a pair of pants that fit weird at the crotch and a short that seemed lopsided but the cost to send them back was not worth sending them back. Fortunately, Zolucky offered me a good percentage off to keep the products so I wear the flimsy bras over a supportive bra for that lacey look under my top.

Date of experience: September 28, 2022
Canada
1 review
0 helpful votes
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Looks can Fool!
June 29, 2021
Updated review

I was overwhelmed and overjoyed when looking on line at the great selections! Upon ordering them and receiving the items, my joy turned to sadness. The poor quality was one factor as well as the poor fit. I wanted to return each item but was told that I would have to cover the cost of the return to China! Customer Service department appeared sympathetic and offered me a small percentage off my next offer. I chose to cancel my returns and donate the items to charity.

Date of experience: June 29, 2021

Great Selections!
May 30, 2021
Previous review

So many great items and so very hard to choose!

Date of experience: May 30, 2021
Idaho
1 review
1 helpful vote
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The merchandise from this company is lovely — when it finally arrives. Their shipping policy states that processing time is 3-5 days with an additional 10-18 business days for shipping.
I ordered on Sept. 11. Processing continued — with no direct communication from zolucky except when I submitted several requests for updates — until Oct. 17. So, short processing time is greatly exaggerated.
The shipping time was indeed done promptly.
And as I said, the items I purchased appear to be lovely.
All things considered, I won't do business with this company again. Too much aggravation.

Date of experience: October 27, 2020
Kansas
1 review
0 helpful votes
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Quality Issue/Website
August 16, 2021
Updated review

Over all I am happy with the order. My problem is with the quality of 2 pairs of capri pants. They are less than paper thin, not happy at all. Another issue is with the website. I have signed up but every time I hit the sign in it does nothing. Not a big deal but, BTW... did not receive my free item.

Date of experience: August 16, 2021

Website
August 16, 2021
Previous review

Website REALLY slow, kept reloading over several days time. Stopped shopping because it was so frustrating. Love your options, looking forward to receiving my order!

Date of experience: July 17, 2021
New York
1 review
0 helpful votes
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Very impressed!
September 24, 2020

I was very impressed with this web service: after ordering, my dress arrived on time and in perfect condition. It was lovely too, I loved the fact that there wasn't a lot of plastic around and the return process can be very easy if needed. I will definitely use this clothing page on the internet again.

Date of experience: September 23, 2020
Florida
1 review
0 helpful votes
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I have bought three times and have loved each time with the clothes, always even better than in the photo, very reasonable prices and excellent customer service. Even on one occasion my chosen dress was not available near the event, I was chosen as a fantastic alternative. I recommend them with all my heart.

Date of experience: September 23, 2020
Florida
1 review
0 helpful votes
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Recent purchase
May 4, 2022

I recently received the 2 pair of shoes that I ordered but, unfortunately was sent the wrong sizes. Now, I am still in limbo waiting to hear back from Zolucky to get this resolved. I would strongly advise anyone buying from this company to beware. If your items are not as you ordered, you may just be donating money.

Date of experience: May 4, 2022
Norway
1 review
0 helpful votes
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I really like this online boutique! I have been shopping online for quite some time here, this is the best fashion clothing website ever, the quality is excellent too! Just what I need! One more thing, the best customer service ever, they will get back to you as soon as they can by email.

Date of experience: November 17, 2020
Missouri
1 review
0 helpful votes
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Junk clothes
December 17, 2020

My husband ordered some shirts for me from this website. They look nothing like the photos on their site, they are very cheaply made and ugly. He tried to contact them several times as he received one order with half the items he ordered. After multiple times of trying to get in touch with them, someone finally emailed him back to say, don't worry, you will receive the rest of your order. Three weeks later the rest of it came in. He gave it all to me, as he had a feeling something might not be right about the order. We had company, he showed them the pictures as I was opening the packages, all of the pictures everyone thought the items were cute, when I pulled them out, they could not believe how poorly they were made and how they looked nothing like the pictures.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2020
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Texas
1 review
0 helpful votes
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Sad
May 31, 2022

The shirt I ordered was much larger than a normal medium and so is way too large for me the two expensive to send back. Also, I thought the material was cheesy and did not look like the photo at all. I did appreciate everything else about the ordering process, just not the product!

Date of experience: May 31, 2022

Overview

Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.

service
1,327
value
518
shipping
518
returns
299
quality
3,102
This company responds to reviews on average within 0 days

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105,796 reviews
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