Everything looks really nice on their website. Received my stuff in a pretty timely manner. Was NOT happy with their return policy. They don't want their stuff back and they only offer u 40% of what u pay for it. Total ripoff
I walked into the website and was amazed by all the clothing and accessory options. I had the wonderful help of customer service via email, they were just brilliant, attentive and very helpful. I hope to buy more dresses here!
Total joke. Everything I ordered looked nothing like the pictures. Disappointed in this entire experience. The one shirt I did like was delivered with a big hole in the back. Nothing but a waste of time and money. Not worth returning. I am just eating my loss as experience.
I am sure my Wife liked her Christmas present, even though they were a little large on her. The ones she received, she like but I am still waiting to receive the green one which was apparently on back order.
Hoping my wife will like this selection and they fit.
Everything is polyester rayon and the colors are dull I am missing part of my order. I have contacted them but I have to wait for a reply. I will keep you updated. Not happy at all. And your system won't let me upload the pics
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Per checking, the last item in your order has been ready for shipping and we will notify you with the shipping info soon.
We have been paying attention to the quality and we will make a big change soon.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Absolutely nothing fit, so sizes are not as advertised. Order took a month to arrive, with no emails. Talked to customer service and it was the worst service I have ever received. And I worked customer service for over 40 years, so I know bad service. Pictures of products
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
If you need to return, you can contact the customer service for a return label. Once we receive the parcel, full refund will be proceeded to you in one week.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I came across this online boutique when searching for some dresses online and quickly discovered that it is much more than decently priced clothes. Wide variety of accessories that are difficult to find or much more expensive in a physical store, this online boutique is very complete and reliable.
The best fashion store on the Internet. I have been shopping recently and I must say that there has never been a time when I was disappointed in your clothing and accessories. They offer a wide range of fashion, it is really difficult to find good and reliable fashion stores on the internet, not to mention they are often heavily discounted!
While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)
The service at the online clothing store was great. The clothes arrived on time and looked like the photos. The dresses are very high quality, especially the material they are made of, the price is not indicative of that, so I can say that it is the same as advertised. For now they endure the use, I decided to buy again.
Even though I had not opened the two bras on my second order, seeing my first order was only the same bra in a different color, that I found to be too flimsy to support my boobs. There was also a pair of pants that fit weird at the crotch and a short that seemed lopsided but the cost to send them back was not worth sending them back. Fortunately, Zolucky offered me a good percentage off to keep the products so I wear the flimsy bras over a supportive bra for that lacey look under my top.
I was overwhelmed and overjoyed when looking on line at the great selections! Upon ordering them and receiving the items, my joy turned to sadness. The poor quality was one factor as well as the poor fit. I wanted to return each item but was told that I would have to cover the cost of the return to China! Customer Service department appeared sympathetic and offered me a small percentage off my next offer. I chose to cancel my returns and donate the items to charity.
The merchandise from this company is lovely — when it finally arrives. Their shipping policy states that processing time is 3-5 days with an additional 10-18 business days for shipping.
I ordered on Sept. 11. Processing continued — with no direct communication from zolucky except when I submitted several requests for updates — until Oct. 17. So, short processing time is greatly exaggerated.
The shipping time was indeed done promptly.
And as I said, the items I purchased appear to be lovely.
All things considered, I won't do business with this company again. Too much aggravation.
Over all I am happy with the order. My problem is with the quality of 2 pairs of capri pants. They are less than paper thin, not happy at all. Another issue is with the website. I have signed up but every time I hit the sign in it does nothing. Not a big deal but, BTW... did not receive my free item.
Website REALLY slow, kept reloading over several days time. Stopped shopping because it was so frustrating. Love your options, looking forward to receiving my order!
I was very impressed with this web service: after ordering, my dress arrived on time and in perfect condition. It was lovely too, I loved the fact that there wasn't a lot of plastic around and the return process can be very easy if needed. I will definitely use this clothing page on the internet again.
I have bought three times and have loved each time with the clothes, always even better than in the photo, very reasonable prices and excellent customer service. Even on one occasion my chosen dress was not available near the event, I was chosen as a fantastic alternative. I recommend them with all my heart.
I recently received the 2 pair of shoes that I ordered but, unfortunately was sent the wrong sizes. Now, I am still in limbo waiting to hear back from Zolucky to get this resolved. I would strongly advise anyone buying from this company to beware. If your items are not as you ordered, you may just be donating money.
I really like this online boutique! I have been shopping online for quite some time here, this is the best fashion clothing website ever, the quality is excellent too! Just what I need! One more thing, the best customer service ever, they will get back to you as soon as they can by email.
My husband ordered some shirts for me from this website. They look nothing like the photos on their site, they are very cheaply made and ugly. He tried to contact them several times as he received one order with half the items he ordered. After multiple times of trying to get in touch with them, someone finally emailed him back to say, don't worry, you will receive the rest of your order. Three weeks later the rest of it came in. He gave it all to me, as he had a feeling something might not be right about the order. We had company, he showed them the pictures as I was opening the packages, all of the pictures everyone thought the items were cute, when I pulled them out, they could not believe how poorly they were made and how they looked nothing like the pictures.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
The shirt I ordered was much larger than a normal medium and so is way too large for me the two expensive to send back. Also, I thought the material was cheesy and did not look like the photo at all. I did appreciate everything else about the ordering process, just not the product!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!