In this website there is a lot of variety and beautiful clothes. The online support service is very friendly and I am very happy shopping here. One of my orders arrived after 13 days, the other arrived in less than 10 days, but it says 15-25 business days, so I was warned.
Amazing clothes, not only its high quality, the price is reasonable. Also, the customer service is amazing. I have been shopping for clothes on this website for quite some time and it has been a great experience. I recently bought a white blouse. Shipping was fast. You can not ask for more.
Their clothes look gorgeous but they come from China -- so if you order something and are surprised by the shoddy quality and want to return the items -- they send yu an email explaining that for a refund you are personally responsible for shipping the items back to Guanzhou, China. The postage will likely cost as much as the items were worth in the first place. If you balk, they offer a 15% refund on the spot. For me, that would have been about $ 7 on a $ 48 purchase. Their web site and their ads never mention that they ship from China or that you're stuck with returning inferior products at your own expense. Infuriating. A good lesson.
90% of the reviews that are positive from Zolucky, are planted by them. You can't even leave your own review on their site... it is blocked. This company is a scam and the items are garbage; not at all what is pictured. I know from experience. They ship to you from San Francisco and if you want return the junk, they tell you to return it to China and pay all costs and fees. Scam site. Scam products. Buyer beware!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Don't be fooled by their ever-present ads featuring nice looking clothes at very nice prices. The item I ordered looked nothing like the photo. The quality of the fabric and design were very poor. The website offered no information on returns so I had to contact them. The company replied I could either pay to ship my return to their headquarters in China or take a 15% credit in lieu of a return. I chose to take the 15% credit and vowed never to shop at Zolucky again. Lesson learned. I rarely provide reviews for sites, but I thought this might help other shoppers.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Shopping experience easy and quick. Delivery took way too long. Product wasn't anywhere like the blouse that was pictured. Description described it as a cotton blend. It was not. To return or exchange the directions were too difficult.
My first attempt at ordering from your site and the15% coupon disappeared from email just as fast as it arrived(?) I searched for another coupon and did find one so will try clothing, apprehensive about sizing but hopeful.
My first attempt at ordering from your site and the15% coupon disappeared from email just as fast as it arrived(?) I searched for another coupon and did find one so will try clothing, apprehensive about sizing but hopeful.
I was very disappointed when I received my order and the sizes were not true to size an xl
Was the size of a small and return information and order number was not included in the package. I was traveling snd by the time I reached home to get the order I could not return as there is a2 week window on returns.
I'm stuck with over $100. Of items that do not fit. Very unhappy and do not recommend this company to anyone. It took several weeks to receive the order. No address enclosed where to send returns or a shipping return label.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
We send you an email about the return issue. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store.
We commit to provding a better shopping experience to consumers.
Have a good day!
My word is truth not like Zolucky.com July 2022 I got took. Don't order from them. I ordered 4 shirts. Three came and two were too small. I gave one away. I'm a senior but like to look as good as I can. Really poorly made. The 4th one came yesterday and it also was too small and was really puckered up at the neckline. I tried to return and was informed that although paper inside package said I could return and receive refund. Not true. Don't be fooled like I was. Product is Not good. I don't know how to add an image - sorry I'm a 73 yr old senior. Info says return to Guangzhou, China for $60.00
Thank you for your feedback. Sorry for any inconvenience caused.
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon.
And we will improve the return issue. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Buyers beware! I have ordered twice from this company. I only did it again to give a second chance. The products I recieved do not match the products description or picture. Wrong colors, wrong sizes, unfinished hemlines, wrong materials. It seems they are stealing designs and remaking very poor copies. As far as I can tell they are making bad knock offs and digitally printing on weird shiny spandex material. Oh did I mention that everything is weird shiny spandex. Think you ordered a sweater? Nope it's spandex. Think you ordered a linen dress? Nope its more spandex with terrible oversized prints. And getting a refund is impossible since you have to ship back to china and costs more than the crap you bought. Never again! Horrible experience! This place needs to be shut down!
The clothes are oversized and not what I expected in quality. They ship from China so it can take months to get what you ordered. When I complained about late shipments, I got canned responses about being patient. They have no offices or warehouses in the U.S. You can't speak to anyone in person. WATCH OUT. You have to return items within 15 days, which is expensive because they ship items separately and you must ship directly to China which could involve custom duties, fees and taxes. When they respond to your email, they use different first names and boilerplate responses. When they offer to refund a small percentage, they refuse to refund for the entire purchase amount, and instead pick out one item($3.52). They do not deal with their customers in good-faith.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
There is no correct reference number.
Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Sometimes it usually happens that there are problems when buying clothes online, but the way in which those responsible for the web react is what interests me. As happened to me in Zolucky! The return of my shoes was processed as soon as possible, with the credit in my account and the shipping costs fully covered! Very efficient! 100% satisfied with the service received from this online boutique.
The online support service is very friendly and I am very happy shopping here. One of my orders arrived after 13 days, the other arrived in less than 10 days, but it says 15-25 business days, so I was warned.
Bring on the sunshine I ordered 2 things. One arrived and needs to be returned, but I have not been able to get my return permission following the instructions included. My sis loves this sight, but I'm not so sure.
Several dresses I ordered were as pictured. One dress was NOT as pictured. Color shift where photo online looked rust colored and actual dress was hideous shade of orange/red. When I tried to return it, I received all kinds of excuses. Saying return postage would be up to $20.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
When I go back the next day to complete my purchase, You keep emptying my shopping cart -
I have ordered a few times and like the products but the return is to difficult I finally gave up and feel forced to keep the items that do not fit and will never order or recommend this company so sooty but you need to improve on your return
Sorry to hear that the product does not meet your expectations.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that. Please get in touch with us and we'd love to confirm more details about your return request and communicate with you.
The quality of this skirt is excellent. I have bought some clothing from this online boutique throughout the pandemic months, but it is seen to be worn at high profile events. It also irons well and is easy to maintain.
Ordered several things. The one item I ordered in Large, came in as small, even extra small. Very disappointing. Another piece was too large so I gave it to my sister. So... then I got an email saying that it would be more trouble to send the small item back to CHINA, so would I take 15% of the price paid... 3.54? Not really happy. Won't be ordering from them again.
My order took forever to be delivered. I understand that is the norm these days. Too bad the customer has to wait a long time for their orders. I could have chosen a faster delivery for more charge, but there is no guarantee my order would have arrived earlier.
Had some trouble placing my order, but I think it was a success.
This is my first time to order from ZOLUCKY, and it was an easy process. ZOLUCKY has cute items at reasonable prices.
I like the selection of summer clothing. First time I have shopped from you. The clothes don't fit They are too large. I am able to wear only two tops. Can not wear three dresses.
I usually don't purchase online...
Dear customer
We sincerely apologize that the clothes you ordered did not fit as expected. We understand how disappointing this can be, especially since it was your first time shopping with us. We strive to provide accurate sizing information and a wide range of options to accommodate our customers' preferences. We apologize if the sizes were larger than anticipated.
The size of different items is not comparable because the sizing standard of different items is different. If the actual dimensions of the item we have sent you are not the same as the ones stated on our size chart, please send us the photos of the real item with size measurements for our check.
All purchases (except bra, bikini, swimwear, underwear, panties, bags, and accessories) can be returned within 30 days after you have received the last package of your order. We will send you the return label if your order is eligible for return.
We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product for a 100% product refund. Please check the latest email we sent and find the return label.
We are glad to hear that you liked the selection of summer clothing and apologize for any disappointment caused by the sizing issue. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to let us know. We are here to help and ensure your satisfaction.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
I like the selection of summer clothing. First time I have shopped from you. Will let you know how the clothes fit. I usually don't purchase online...
Overview
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping, so we`ll compensate buyer with partial refund to reduce buyer`s return cost. Sorry you`re not satisfied with the solution.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!