They spend a lot of time between emails, like this one, and on their own website. So my experience has been on the front side. #1 is not having the items in stock. #2 The other is the sizing. I purchased all items that were ordered at size 3xxx.
When the order came I was shocked at the look of the "shorts". I got angry after I looked through the entire order all of the pants looked like my 10-year-old grandson would fit them just fine. Needless to say, I could not even fit one leg into the shorts and the pants. I'm very disappointed with this order but I'm hoping things will get better soon.
Incredibly slow shipping with a full order often broken up pushing shipments out even further. It has taken about a month to receive 3 items. So, if you are odering for Christmas good luck. Your best bet is to assume you won't get your items for at least a month. However, that said, the quality has been great.
If I had known the clothes were coming from China I never would have ordered them. Everything was too small. I ordered my usual XL and they were skin tight. When I tried to return them I was told they had to ship back to China at my expense which turned out to cost almost as much as my original order! Although they offered to let me keep them if I would accept a 25% credit, I still lost money and have clothes that I can't wear. Will not order again.
I am slowly learning that many of these online "stores" are actually located in China. Promises of one delivery date is typically not fulfilled such as my recent order for Zolucky. Now my Christmas presents are not arriving until January. I realize this is my fault for not researching further. Should we really be buying from Communist countries?
It took a while for my order to get here, but I was very happy to receive it. Then I tried the clothes on. Out of the numerous things that I ordered, only one item fit.
I have filled out the paperwork over six times to return my items and get a credit. This is the first that I've heard from them. That is poor service.
Product is well-made and has a distinct design. I love that part. Delivery time seemed excessive. Plus sizing seemed small. I wear a 16 so I ordered the XL in a long-sleeved, tailored shirt. The sleeves were too short and it fit too tight thru the shoulders. So my daughter tried it. It's a little snug on her and she wears a 12. But she can wear it.
This online clothing and accessories store is amazing. They deliver very efficiently while delivering exactly what you ordered. The size guide on the website is very accurate, I am very happy with everything.
I had an order that seemed to take a long time to arrive here and I usually receive it within a few days of placing the order. The tracking system was not updating so I could not track my package. I spoke on the live chat that they were very friendly, helpful, and efficient. I also received a follow-up email saying what had happened and I received an apology even though it wasn't the boutique's fault, their service is absolutely amazing! I can't wait to buy my next item. A very happy customer with this website!
It took so long to get my items delivered. I gave up waiting. Then they arrived. Im giving 3 stars because I couldn't remember what they were supposed to look like. I didn't like the feel of material or quality. I will not order again from them.
Amazing prices, but you get what pay for. Everything was poorly sized, made of cheap fabric and
Didn't look close the photo in the advertisement. I have been trying to return the items for over
Two weeks. No response until yesterday, with an offer of credit if I mailed it back to CHINA.
Or 25% back to my credit card. I want my money all back!
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Per checking, we have replied your return request 6 days ago. Please double check your spam emails in this case.
From: service@zolucky.com Sent: 2021-08-04 11:29:21
To: jenniferfl****72@gmail.com
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I found it difficult to indicate the size i wanted. I think I could gain 50 pounds and still fit the medium dress and top I bought.
I'm a pear shaped N and large shorts are a little, but not too big. It said they were cotton and linen, but need to be washed separately. Rayon. Maybe?
Their products are very cheaply made. The shirts so thin you can see through them. The shoes are flat with no arch and the worst material I've ever seen on any shoe or boot. Plastic/rubber unbelievable.
The sizes are no where near advertised. I bought a large shirt hoping for room it was extra small!. The shoes where like clown shoes. Huge and no arch. The stretch pants I bough what should have fit exact but they were so large and baggy it was laughable. They will NOT... will NOT - Reimburse you your money. I Returned my goods with their shipping label. It took 4 months before it was NOT delivered! And then returned to me. I can NOT get back my postage because it was received by China but China didn't forward the package after sitting there for 3 months so they retuned the package.
The company Zolucky (Un-Lucky) IS unreasonable on any level - THEY SUCK!
Once I received my partial order, I guess I didn't understand a light weight fabric. My white dress will need a slip for sure. Everything fit and that was great. So far, I liked everything. I am now excited about receiving the denim dress. Shopping was easy and found the delivery time acceptable due to the pandemic.
This was my first time shopping with this vendor and I must say it was very easy to navigate thru the screens, to put items in my cart, to add colors and sizes. I have ordered from a lot of vendors and sometimes ordering shoes can be difficult but this was very easy! Thank you. Linda Brown
This was my first time shopping with this vendor and I must say it was very easy to navigate thru the screens, to put items in my cart, to add colors and sizes. I have ordered from a lot of vendors and sometimes ordering shoes can be difficult but this was very easy! Thank you. Linda Brown
Waited forever for shipment and then it is way too small. I want to return the 2 piece outfit but Zolucky makes it Very Very difficult. Use password, take a picture!, request a return, mail to China, have no idea how much that would cost and how much time it takes, OR get a discounted dollar return. I
Truly like your items but going to cancel email because of all the negatives with ordering!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Didn't know and couldn't find password which meant I couldn't receive discount.
Therefore, I used a different card.
Iwebsite with easy to navigate interface with promotional clothing on display. Wide range of designs and fashion accessories always in stock. Quick and easy delivery, I definitely like this online boutique a lot.
The pants were super comfortable. I bought two and they came super fast. They are tight enough to support your muscles when you exercise and will not roll up or tighten your belly until you can't breathe. Definitely the best pants I've owned so far. I will definitely buy again online here.
I purchased several items and each one fits different. 3 items stated that they were sweaters, but they were just stretch shirts. I just got another item today that defective. I will probably not wear any of them.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Two tops are still undelivered. Those I've received fit nicely. Only one was too large. Because of the time it took to be delivered, I dreaded the time it would have taken to exchange it...so I donated it. The styles are very cute and different from what most store have to offer.
I ordered cloth and jewelry for my wife. This should be Christmas Gifts. Unfortunately, the quality of all of them is VERY LOW, not worth anything! The biggest scam with trash I ever expired. When I started to make the packages for X-mas and saw this bad quality stuff I contacted Zolucky. They only answered that the time to return is 15 days only. That's it! So don't be fooled by the nice pictures on their website, and save your time and anger!
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 17th among Women's Clothing sites.
Thank you for your feedback and sorry for the delay. The delivery time might be affected due to the high peak season of the courier recently.
We have different fulfillment centers located in Asia. The majority of our products are shipped from our fulfillment center.
Your order might be shipped from a different fulfillment center, it depends on the stock and distance.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!