Zolucky has been reported to offer refunds or compensation contingent on the removal of negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.
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Zolucky

How would you rate Zolucky?
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South Carolina
2 reviews
0 helpful votes
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Ok... Not Good Experience+
August 30, 2022
Updated review

My overall shopping experience was ok and the order came fairly fast, but the quality of the clothes was terrible. The clothes may look like the clothes on the site, but they are cheap, bad quality material and way too small, despite what the advertisement says on the site. I was really disappointed

Date of experience: July 31, 2022

Good Experice
June 30, 2022
Previous review

It was quick and I loved that fact that I had a ton of Coupons. This allowed me to buy more for less!

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Disappointed with your store
September 17, 2021

The jean material is really cheap the zipper is cheap that I have a hard time closing it, and the necklaces I think they should cost. 25 because they look too cheap. I need to make sure not to purchase from you again.

Date of experience: September 17, 2021
Belgium
1 review
0 helpful votes
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Amazing
October 16, 2020

This online Boutique is amazing! The service is really friendly and easy. The clothes are not only affordable, but the quality is really good and unique! The only problem is that shipping takes a long time, but overall, I love this website!

Date of experience: October 16, 2020
Colorado
1 review
0 helpful votes
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I like the black shoes!
June 12, 2022

I appreciated that a 50% is being processed to cover the items that were defective. I really like both pairs of shoes - the pink sandals and black shoes. The rest of items are not usable and not at all like the pictures.

Date of experience: June 12, 2022
New York
1 review
0 helpful votes
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I ordered on this website twice and all the clothes I ordered were great. The dresses were exactly like the photos on the page (and made of very good fabric) and the earrings were very very beautiful. I am looking for updates and offers on your website every week. I also just ordered like 6 new dresses, some for me, some for my mother. I recommend it to everyone!

Date of experience: March 4, 2021
Colorado
1 review
0 helpful votes
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VERY IMPRESSED!
October 4, 2020

I got the almond sandals from Zolucky and they are so pretty. Photos show they are a little brighter in color, but okay, it still looks good. They fit EXACTLY how the model wears them, the toes do their best there. Consequently, I got a size 38 and I usually wear size 8 (US) shoes, I think universally if all sizes were increased by half they would fit me even more comfortable because my feet feel like they are spilling. BUT nonetheless, it is really very beautiful and I do not regret buying it, it can dress me classy or be casual. They are the perfect pair of sandals and I think I will buy a different color pair in the next order!

Date of experience: October 3, 2020
Missouri
1 review
0 helpful votes
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The online purchase process was a very simple, helpful and friendly customer service :) The delivery was excellent and the quality of the sweater was very good. I will definitely shop again at this online boutique.

Date of experience: February 5, 2021
California
1 review
1 helpful vote
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I just received my printed shirts and it is excellent. Good quality and good price. The staff was knowledgeable and answered all my questions and requests patiently via email. Excellent purchase and excellent internet experience.

Date of experience: September 7, 2021
Alabama
1 review
1 helpful vote
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Showed a picture of a beautiful embroidered coat and in actuality it was printed on felt- like fabric and was at least 4 sizes smaller. I wanted an xxl and it was the size of a med. Or small. Ordered a 3xl pullover for my son, and it was too small for my husband who wears XL.
I want to unsubscribe from emails but I can't find a place to do that.
Be sure to read other feedback and know that I am not just a lone dissatisfied customer. To send the articles back to CHINA is more that I paid for them.

Date of experience: September 10, 2021
Miss W. Zolucky Rep
over a year old

Sorry for any inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

GB
1 review
0 helpful votes
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Shopping online here is easier and cheaper than in a store in the center of my city. The price in the physical store is higher, but I got a nice dress in this online boutique for much less. This dress is absolutely perfect!

Date of experience: December 28, 2020
New Mexico
1 review
1 helpful vote
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Scammers
October 16, 2021
Updated review

I have been dealing with Zolucky several wéeks now about bad orders. They told me to remove bad review and they would process full refunds. NOW that I did it they won't respond to any of my emails. Their sizing charts are NOT correct and their ads are not what they send you. They are dishonest.

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 16, 2021
Miss W. Zolucky Rep
over a year old

Sorry for any inconvenience caused.
As we check, we have issued a refund as agreed and replied your emails. Would you please double check?

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Zolucky doesn't respond
August 21, 2021
Previous review

I have been waiting patiently for Zolucky to respond to my faulty items I ordered. And I am getting the run around and am tired of it. They take your money and send you junk. Items NOT even like ordered, unfinished hems and sleeve, shirt that wouldn't fit a baby and you ordered from their charts.

Date of experience: July 22, 2021
Tennessee
1 review
0 helpful votes
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Tennessee
May 19, 2022

I thought I was ordering tshirts, but the fabric is a shiny knit. I wanted to return the order, not realizing it came from China, and it was going to cost almost as much as the order to return it. I will more than likely donate the items.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Pink Casual Tennis Shoes
June 8, 2023
Updated review

Ordered the shoe size (size 10) as described. When the order arrived, the shoe size stamped on the inside of the shoes was 9-10. The shoes were too small and, after wearing them for 2 hours, I had to discard them. I didn't want to pay an additional $10 to return them, so I ended up ordering and paying for the next size up (size 11). The second set of shoes were actually a true size 10, but I resented having to pay for the same pair of shoes twice.

Date of experience: May 9, 2023
Miss W. Zolucky Rep
over a year old

Dear Customer,

We apologize deeply for any dissatisfaction caused by the sizing of our products.

There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.

Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.

Or. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.

Please feel free to contact us anytime at service@zolucky.com. Stay safe and have a good day!

Best regard,
ZOLUCKY


Pink Casual
April 9, 2023
Previous review

Nice selection.

Date of experience: April 9, 2023
Illinois
1 review
0 helpful votes
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I found very nice designs of coats and shirts in this boutique on the internet, I placed my order and in a few days I received a nice imitation coat and a nice printed shirt, good quality of materials, good price

Date of experience: January 30, 2021
Minnesota
1 review
0 helpful votes
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Took a month to get my order. When I opened the box sweater had a hole along the seam on the side and the boots had no shoelaces and were very poor quality. Nothing like the picture. The first picture of the boots are the ones I received plastic rigid material and are to small. Nothing like the second picture of the boots I thought I was getting. Denied to refund me of the damaged products becase I was 1 day over the 15 day return policy. So basically they stole my money because I could not wear either of my products! Horrible! Would not recommend!

Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
Jules R. Zolucky Rep
over a year old

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Florida
2 reviews
0 helpful votes
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Tried to return an item that was way to big
April 23, 2023

Called them to ask how to return and at first they told me they I was unable 2 return the pants and after we when around back and forth, they wrote they would give 30 % back and I would have to pay for the item to b returned shipping.th.

Date of experience: April 23, 2023
Arizona
1 review
0 helpful votes
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Fabric Cpntent
May 15, 2022

The items were as pictured. The fabric is very thin, especially the shorts. The irems all required ironing, but that should be expected. I absolutely love the shoes. They are exactly what I wanted and they fit perfectly.

Date of experience: May 15, 2022
Canada
1 review
0 helpful votes
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Incredible
October 26, 2020

The online process to buy clothes here is simple, the clothes are incredible. I have not had any problems with any of the deliveries. They are always reliable and I have found that deliveries are on time.

Date of experience: October 25, 2020
GB
1 review
0 helpful votes
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Very good service.
December 25, 2020

This clothing of this boutique is very good, they have a very good service, everything is perfect of that line of clothes since this company has dedicated every day in a better effort to improve their designs.

Date of experience: December 25, 2020
Florida
1 review
0 helpful votes
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I bought a denim jacket, 1XL. In the photo you could see that it was long below the hip, at mid-leg height. It takes me a long time to arrive and when it arrives... a disaster. The only thing 1XL is the sleeves. It is small and very short. It reaches my waist. I asked for a refund and it turns out that they would only refund me a part. A total scam. They do not sell what you see in the photos. They are deceptive.

Date of experience: August 24, 2023
Miss W. Zolucky Rep
over a year old

Dear customer

We are sorry to hear about your negative experience with our company. We apologize for any inconvenience caused, and we would like to clarify some information regarding your purchase.

Please note that the size of different items may vary due to differing sizing standards, so the size of one item may not be comparable to another. However, if you received an item that does not match its stated size on our size chart, please send us photos of the item along with size measurements so we can check for discrepancies.

Regarding your refund request, we offer a return policy for all purchases that can be returned within 30 days after you have received the last package of your order. If you still wish to return this item, please reply to the email we sent you on September 15th or contact our customer service team for further instructions.

Sorry to keep you waiting. Sometimes the hot sale items require more time to prepare before shipment. We understand that this has been a frustrating experience for you, and we apologize for any disappointment or inconvenience it may have caused. Our goal is to provide you with high-quality products and excellent customer service, and we will do our best to address any concerns you have.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.

Best regard,
Echo
ZOLUCKY

Overview

Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.

service
1,324
value
515
shipping
515
returns
299
quality
3,089

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105,444 reviews
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