Very easy and convenient. Like the way the clothes look, the material and the cut of the garment. The only thing that I don't like is how long it takes to get the product. Other than that everything else has been great.
I would have given a 5 star, but one of the shirts I ordered was out of stock. When it came in stock I reordered the shirt, then I was sent 2 shirts. I wanted to return one of the shirts but I would have charged shipping and the shirt was now 60% off so it was cheaper to just keep the shirt. The quality is very good, I have been very pleased with everything I have ordered.
Loved the first top I received. I ordered three more and was very disappointed as two of them did not look the same as they were pictured and were not the same quality as the first one I ordered. The yellow one looked very bright in the picture, but when I got it, it was dull yellow and brown with the colors muddied together.
Didn't like the fact that I never got a confirmation email regarding my purchase.
Wasn't easy to track the whereabouts of my order.
Took almost a month to receive my orders
Also products run on the small side.
Easy to shop. Products look nice. Hope the quality is there. This is my first order.
I have bought some shoes here, they have arrived perfect as they were in the photo, the shipping and tracking very well, they have arrived two days in advance, I will continue shopping in this online boutique.
I ordered a dress and 2 bags. The dress came first, but was not what I ordered. The dress was supposed to be a cotton blend, but was clearly polyester and a cheap imitation of what was pictured. I tried to contact you and get the code for sending it back, but I kept getting a message that said the number to return was wrong. So, I sent it back with a note explaining that I wanted a refund. The two bags are ok.
I LIKE THE SELECTION, BUT MOST OF MY MAIL, ETC COMES TO A POST OFFICE BOX. IS IT POSSIBLE TO HAVE MY ITEMS SENT TO: P. O. BOX 315
Canby, OR 97013? I have put my house address, but that might not work out as it is in my landlord's name.
One of the best online purchases I have made this year. A great shirt, looks and fits just as described on the website. The order was easy, the price was very reasonable, and the delivery was fast and flawless.
Of the 4 items I ordered, the "Crew Neck Jersey Casual Dress" is the only item I was happy with both the material and appearance. I especially don't like their return policy. It's ridiculous things are shipped from the US but returns have to be sent back to China on the customers dime.
I won't be ordering from Zolucky again.
I received my 2nd order much faster. There was a 50% chance as to if dress would fit. I had to hem the sleeves on one dress, and I had to alter two of the dresses. Several of the other dresses were made cheaply. Lastly, you increased your prices!
I wish it did not take so long to receive items; however, I have been please with my purchases. I would have given a 5 star but the site has to be refreshed often which takes me back to the beginning of my searches - very frustrating.
Thanks for the color and variety. The size variety of likeitems was a bit challenging. For done reason - the boots I was excited about came extra small while one of the other boots came big. I could mot fit in either one. Sadly I will gave you return most of my order. Super cute dress I am keeping!
I shop online here as a weekly detox from such a stressful work environment and Zolucky has always been my place to shop for clothes online. Everything here suits my style and preference. The new additions look pretty, by the way.
Super happy with my new clothes. I have already made several purchases on this website, very satisfied with all of them. What I liked the most were the shirts, they are light, of good quality and very colorful, I love them
The shipping is so good, it arrives so fast and the quality is excellent! Good variety of clothes and quite good prices. The only problem with this website, shipping takes a little while, between one and two weeks, and the anxiety kills me! The shipping is so good, it arrives so fast and the quality is excellent! Good variety of clothes and quite good prices. The only problem with this website, shipping takes a little while, between one and two weeks, and the anxiety kills me!
I wrote an email to customer service and still have not heard anything. My question is in regards to the picture on the Website ~ it shows a gauzy, long "jacket" that I would like. I can't find it anywhere on your Website. I want to wear this dress and the gauzy jacket on May 2nd.
Can't find anything about the company and where they are located.
I received my first order and love the clothes but I want those gauzy overlays and I can't find them on your Website.
Can't find anything about the company and where they are located.
I have been trying to return the items. They will not send me a return label. The items DON'T look like the photo.
I would like to return them for a refund. I have been try to received the label for about a week. It is very hard to return item to this company. DON'T BUY.
Thank you for your feedback and sorry for any inconvenience caused.
You did get a free gift. It's this one:
Ghost hollow Moon Necklace
Color: Blue
2561391
USD 0.00
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I don't like when you look at an item it doesn't take you back to where you were. It's takes you back to the beginning and you have to scroll all the way through to find where you left off. What a pain in the butt.
I purchased a shirt for my wife for Christmas. I ordered to insure I received in time. Took 3 weeks to receive order. Once she tried on Christmas Day, shirt size was too small. I followed return policy and return message said I was unable to return since I was one day beyond 15 day period. I followed up with 2nd message to state there was nothing wrong with product and still new in package. They did not care and communicated no return. This is the first and last time I will every order from Zolucky. Be carefully when dealing with this Chinese company.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
My new blouse arrived in the time I expected, I could see its delivery status at all times, also when my blouse arrived I was delighted, the color, the fabric for me was perfect. I read the size recommendations and the perfect one would have been s or m, but for fear that the garment would fit well, I asked for m - l and this is quite loose, I still love how it looks.
I do not understand why this "company" has that reviews. The quality of the items are very poor. Take months for delivery. If you want to return the merchandise you have to pay for shipping, or they offer to give you some % of the total payment. Now if you want to send an e-mail you have to wait for the respond the next day because here is USA is the day when in China is night because is in the other side of the world.
But the worst of all is that they do not understand your concern and always give you the same answer!
Thanks for your comment. We sent the item as described, you could check the return policy on our website. Kindly note that according to our policy, customers will have to pay for the return shipping fees.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
I do not understand why this "company" has that reviews. The quality of the items are very poor. Take months for delivery. If you want to return the merchandise you have to pay for shipping. Or they offer to give you some % of the total payment. Now if you want to send an e-mail you have to wait for the respond the next day because here is USA is the day when in China is night because is in the other side of the world.
But the worst of all is that they do not understand your concern and always give you the same answer!
Do not promote this business because is RIPPING AMERICA OFF! This virtual business has bean REPORTED TO BBB.
I love the fashion range of this online boutique. It's my second time shopping here, I love the clothing and accessories range, and online, especially for the good price. I think I will always come back to this site!
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Zolucky has a rating of 2.9 stars from 5,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zolucky most frequently mention return policy, poor quality and credit card. Zolucky ranks 27th among Women's Clothing sites.
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Email with return instruction was sent before. You may need to double check your spam folder if you don't have it.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Have a good day!